I purchased a pair of Scarpa walking boots from Millets in Colchester last year and the stitching on the right boot had perished over time. I took them into store yesterday to discuss the problem and... See more
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The staff in the Colchester shop were very helpful. After my visit, I was able to order the correct size on-line, which worked fine
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I had an urgent need for socks as i had managed to neglect my feet when leaving Derby at 10am this morning! Belinda was extremely helpful, even de tagged and facilitated my sliding my fresh cotton a... See more
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Visited Millets Colchester today to purchase a Safari hat and would just like to thank Lee & Vic for all their help. They were both so friendly & helpful and made the experience such a pleasure. The... See more
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Company details
About Millets - Colchester
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
17-18 High Street, CO1 1DB, Colchester, United Kingdom
- 01206 574615
5.0
Excellent
1K reviews
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Great shop, plenty of bits I needed
While in town though I would try my luck
With some air beds was helped by Sophie
I also was able to get bug spray and other bits had great advice and everything I wanted plus more.
But now thinking about a jumper I was looking at 🫣
June 2, 2025
Unprompted review
Reply from Millets - Colchester
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Bent camping tent pole
Had a bent camping tent pole that I've been running around like a headless chicken to fix at other shops - with no success.
Then Brought it in to Millets today,
Met Gareth who was the right man for the job. He sorted it out in no time. Quick, efficient, and friendly! Thank you Gareth!!!!
June 2, 2025
Unprompted review
Reply from Millets - Colchester
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Excellent service
Excellent service. Friendly, helpful and informative.
May 16, 2025
Unprompted review
Reply from Millets - Colchester
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
Excellent friendly service from all…
Excellent friendly service from all staff.
May 16, 2025
Unprompted review
Reply from Millets - Colchester
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Top Service
Wanted a pair of walking sandals. Belinda served me, she was very helpful and gave good advice, all with a friendly attitude.
May 10, 2025
Unprompted review
Reply from Millets - Colchester
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Sophie was brilliant and knowledgeable…
Sophie was brilliant and knowledgeable with regards to walking boots and I was sorted quickly and painlessly! Very happy with my purchase. Thank you
May 14, 2025
Unprompted review
Reply from Millets - Colchester
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
Wonderful staff, great prices, always clean and tidy!
It will be my first time camping, this Summer. I've been going to Millets for supplies and the store is always tidy, the stock is reasonably priced and the staff are all friendly. It was my second time buying from Sophie. The first time she helped me with my hiking boots and this time, she was just as patient and kind. She knew the layout of the shop well, and recommended different products for my query on comfort while hiking. She is a wonderful member of the team. I can't recommend her enough. :)
May 14, 2025
Unprompted review
Reply from Millets - Colchester
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Made two recent visit’s to Millets…
Made two recent visit’s to Millets Colchester and was served by Robert on both occasions he was very polite and helpful.
I purchased a pair of Dunlop Wellington boots which had to be ordered as not having my size in stock. Great value for money and very comfortable.
Also purchased a pair of cotton shorts also very comfortable.
Both items were sold at a promotion price too.
April 24, 2025
Unprompted review
Reply from Millets - Colchester
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
Always come into this shop
Always come into this shop, Sophie, Gareth and Lindy are always very helpful
April 29, 2025
Unprompted review
Reply from Millets - Colchester
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Helpful staff
All the staff in Millets are very helpful and kind. Belinda (colchester shop) was very helpful even tried to find me a cheaper version of the product I had purchased.
I will be very sorry to see the shop go. I shop in Millets quite often.
April 26, 2025
Unprompted review
Reply from Millets - Colchester
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Brilliant service from both Sophie and…
Brilliant service from both Sophie and Mand
April 25, 2025
Unprompted review
Reply from Millets - Colchester
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
Excellent customer service
Excellent customer service, above and beyond. Salesman Robert was very friendly and knowledgeable. Thanks very much,
Matt
March 21, 2025
Unprompted review
Reply from Millets - Colchester
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Millets Customer Care Team
Nice experience
Staff, especially Belinda, were really nice and helpful. With their help me and my partner could find everything we needed really quickly. We really enjoyed the experience
March 8, 2025
Unprompted review
Reply from Millets - Colchester
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
Very knowledgeable staff
The store is very convenient for me in the town centre. It has a lot of different items packed into a small space, everything from clothing, footwear to camping needs. What really keeps me shopping here? - the staff. Both my boys are doing DOE expeditions and the staff have a wealth of advice and knowledge of what I need to buy. Their advice has been invaluable to me!
February 27, 2025
Unprompted review
Reply from Millets - Colchester
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Excellent help and customer service…
Excellent help and customer service from both Rob & Sophia today. First class. Keep up the good work! 👍🏻
March 8, 2025
Unprompted review
Reply from Millets - Colchester
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Millets in Colchester had a sale on
Millets in Colchester had a sale on - great bargain on my favourite North Face hiking shoes. Belinda was great - friendly and terrific service.
February 28, 2025
Unprompted review
Reply from Millets - Colchester
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
My 13 year old is travelling to South…
My 13 year old is travelling to South Africa for world Experience, helping out at the Orphanage in Etswatini, we came to Millets in Colchester, we was after some hiking trainers and a ruck sack, we found lots of other things he would need, like leaf, soap and leaf shampoo small packaging, Robert who was serving was very helpful, with the the boots, which ones were waterproof, and camping ideas of what he might need. Thanks Robert.
March 1, 2025
Unprompted review
Reply from Millets - Colchester
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
Mandy was lovely and helpful.
February 21, 2025
Unprompted review
Reply from Millets - Colchester
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Absolutely great service
Absolutely great service. Mandy went to the store room & found just what I want. 😀
Thank you, Mandy. 🙌
February 21, 2025
Unprompted review
Reply from Millets - Colchester
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
Mandy was really helpful nice lady
Mandy was really helpful nice lady
February 21, 2025
Unprompted review
Reply from Millets - Colchester
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
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