I purchased a pair of Scarpa walking boots from Millets in Colchester last year and the stitching on the right boot had perished over time. I took them into store yesterday to discuss the problem and... See more
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The staff in the Colchester shop were very helpful. After my visit, I was able to order the correct size on-line, which worked fine
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I had an urgent need for socks as i had managed to neglect my feet when leaving Derby at 10am this morning! Belinda was extremely helpful, even de tagged and facilitated my sliding my fresh cotton a... See more
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Visited Millets Colchester today to purchase a Safari hat and would just like to thank Lee & Vic for all their help. They were both so friendly & helpful and made the experience such a pleasure. The... See more
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Company details
About Millets - Colchester
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
17-18 High Street, CO1 1DB, Colchester, United Kingdom
- 01206 574615
5.0
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Robert was very helpful in helping me…
Robert was very helpful in helping me find suitable walking boots. Excellent customer service. Thank you
January 2, 2025
Unprompted review
Excellent service
Excellent service. Competent shop assistant. Thank you very much Lee.
Now need to test Nikwax waterproofing shoe and clothing sprays.
January 1, 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
We had to return a pair of walking…
We had to return a pair of walking boots that had a split in .
Lee was so helpful in letting us exchange them.
Customer service is top notch.
December 29, 2024
Unprompted review
Reply from Millets - Colchester
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Great help and advice from Lee
Great help and advice from Lee. Great shop altogether. Thanks again
December 29, 2024
Unprompted review
Reply from Millets - Colchester
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Colchester
Thanks to Mandy & Lee at the Colchester store for ensuring that I got the discounted price for the boots.
December 27, 2024
Unprompted review
Reply from Millets - Colchester
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Really friendly and well informed staff…
Really friendly and well informed staff member Sophie
December 3, 2024
Unprompted review
Reply from Millets - Colchester
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Helpful and Cheerful
We were served today by Belinda and her colleague, they were both very helpful and cheerful. Thank you
December 21, 2024
Unprompted review
Reply from Millets - Colchester
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
Searching for bright lantern for emergencies.
I was looking for a good, bright lantern to use in my home during power cuts etc. Needing battery power in such situations, narrowed my choice. Belinda was very helpful in finding me a relevant selection, and checking brightness quality and other factors. I decided to buy two lanterns thanks to her help, as the prices made them good value. The 20% discount made that even better!
December 17, 2024
Unprompted review
Reply from Millets - Colchester
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
The shop assistant
The shop assistant, Lee, was very helpful and friendly and he helped me select the right products. I found the items I was looking for quickly and at a good price and I was very pleased.
December 18, 2024
Unprompted review
Reply from Millets - Colchester
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
Sophie was so polite and helpful girl…
Sophie was so polite and helpful girl what a great girl who is working for the company.
December 16, 2024
Unprompted review
Reply from Millets - Colchester
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Excellent customer service.
Excellent customer service.
Lee was brilliant
November 29, 2024
Unprompted review
Reply from Millets - Colchester
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
What an amazing customer service in…
What an amazing customer service in store. Really helpful assistant advised I could visit store with my broken tent pole. On arriving in store the manager was supper friendly and helpful and fixed the pole immediately on the spot. Would highly recommend this store for all camping/outdoor needs. Thank you
December 9, 2024
Unprompted review
Reply from Millets - Colchester
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Reply from Millets - Colchester
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Good range of products at great prices
Good range of products at great prices. Sophie was very helpful which we appreciated.
December 9, 2024
Unprompted review
Reply from Millets - Colchester
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Millets Customer Care Team
Excellent customer service from lee
Had a great in store experience today. I was advised and served by Lee. He was both knowledgeable and helpful.
December 8, 2024
Unprompted review
Reply from Millets - Colchester
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Sophie was really helpful when i wanted…
Sophie was really helpful when i wanted to buy the gloves
November 23, 2024
Unprompted review
Reply from Millets - Colchester
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
I needed 50 yes 50 sleeping bags
I needed 50 yes 50 sleeping bags, Lee and Gareth were so helpful and we sourced them in no time at all, thanks guys. Definitely coming back to Millets at Colchester
November 22, 2024
Unprompted review
Reply from Millets - Colchester
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
The 'can do' attitude of the Team at…
The 'can do' attitude of the Team at the Colchester High Street shop was refreshing. They helped me at every stage and were very professional throughout.
December 2, 2024
Reply from Millets - Colchester
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Friendly staff
Lee was friendly and quickly dealt with my purchase. This is the service I have come to expect from my visits to this shop.
December 1, 2024
Unprompted review
Reply from Millets - Colchester
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
Great service from Belinda who assisted…
Great service from Belinda who assisted me with an exchange. Quick & easy No fuss even though the original item was bought online & not in the shop.
December 2, 2024
Unprompted review
Reply from Millets - Colchester
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Millets Customer Care Team
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