Chloe was super patient and helpful. The selection of trekking boots and sandals was very good. We always go to this Millets because of its selection, service and price.
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See what reviewers are saying
As Scout leaders with children who are Explorer Scouts there is always something we need last minute for a camp and this store is always the perfect place to grab everything we need. Great value and g... See more
Company replied
My experience during a recent visit to the East Grinstead store was great. Despite no air con within the store in record breaking temperatures, the customer service was faultless. I didnt expect to be... See more
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Thank you to Sharon for her help today. Sharon was knowledgeable and helpful when assisting my son is getting some walking boots for his expedition and choosing appropriate socks. Thank you 😊
Company replied
Company details
About Millets - East Grinstead
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
55-57 LONDON ROAD, RH19 1AW, East Grinstead, United Kingdom
- 01342 779818
4.9
Excellent
695 reviews
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A* customer service!
Millie was really helpful to me the other day finding a gift for my husband as I had no clue what was the best thing to get as I know nothing about camping or hiking! So thanks again Millie!
December 19, 2024
Unprompted review
Reply from Millets - East Grinstead
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Repair kit
I bought a repair kit from Millets today. Jonny was very knowledgeable and helpful and explained how to use the product.
I would highly recommend Millets - they are always helpful.
December 20, 2024
Unprompted review
Reply from Millets - East Grinstead
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Wonderful service as usual ☺️
December 20, 2024
Unprompted review
Reply from Millets - East Grinstead
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Great friendly and helpful staff and…
Great friendly and helpful staff and always great prices!
December 19, 2024
Unprompted review
Reply from Millets - East Grinstead
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Marvelous Millets, Thanks Jonny!
As soon as I walked through the door I was greated with such amazing service. The smiles on the faces of the staff made me feel very welcome! Jonny was fantastic with helping me with each size and particular colour coat I needed.
Couldn't have asked for better :)
December 17, 2024
Unprompted review
Reply from Millets - East Grinstead
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Amazing service and help
December 7, 2024
Unprompted review
Reply from Millets - East Grinstead
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Reply from Millets - East Grinstead
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Millets Customer Care Team
Excellent customer service
Excellent customer service. Highly recommend.
December 17, 2024
Unprompted review
Reply from Millets - East Grinstead
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Magnificent Millets
Johhnhy and Millie provided a magnificent service for me today. They were enthusiastic to help and gave really helpful advice in choosing the perfect Christmas gift for my family.
At Millets, I wandered in style,
Jonny and Millie made it worthwhile.
A coat and a fleece,
My comfort’s increased,
I left with a grin and a smile!
December 17, 2024
Unprompted review
Reply from Millets - East Grinstead
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Stellar Service for the Millets team!
My daughter Belle visited the shop today and the experience she received was really positive. Great welcome and support from the team.
December 17, 2024
Unprompted review
Reply from Millets - East Grinstead
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Millets Customer Care Team
Friendly, helpful staff
Went into millets recently to buy a hat and the staff were super helpful and accommodating
December 16, 2024
Unprompted review
Reply from Millets - East Grinstead
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Great discount on some new boots
Great discount on some new boots. Online price matched in store.
December 17, 2024
Unprompted review
Reply from Millets - East Grinstead
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
Excellent customer service from Sharon…
Excellent customer service from Sharon who was knowledgeable, patient and very helpful.
She ensured I got the shop discount on the right size boot which had to be ordered as right size not in stock. Boots arrived super fast. I’m delighted with them.
November 30, 2024
Unprompted review
Reply from Millets - East Grinstead
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
East Grinstead Millets
The East Grinstead staff are just lovely. Every single service with a smile and always happy to help.
December 13, 2024
Unprompted review
Reply from Millets - East Grinstead
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
I am a local resident to this branch of…
I am a local resident to this branch of Miletts.
I have use the shop many times.
Every staff member I have encountered here is always extremely helpful, friendly and happy to help or just let me browse around!
December 13, 2024
Unprompted review
Reply from Millets - East Grinstead
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Thank you Alfie and staff for, always great service
Always great service in this store - Alfie is a great asset to your store . Thanks for your help Alfie, when choosing shoes for our son’s Christmas present :)
December 6, 2024
Unprompted review
Reply from Millets - East Grinstead
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Sharon was very helpful
Sharon was very helpful. I bought a nice new pair of magnum boots.
December 7, 2024
Unprompted review
Reply from Millets - East Grinstead
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Very friendly and helpful staff
Jon was super helpful and full of knowledge and advice. I always feel I can go into the shop in East Grinstead and ask questions.
December 10, 2024
Unprompted review
Reply from Millets - East Grinstead
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Honest impartial advice.
December 10, 2024
Unprompted review
Reply from Millets - East Grinstead
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
I have shopped at this store before and…
I have shopped at this store before and on this visit and my last the customer service was great. Very knowledgeable and helpful staff. I was served by Millie on both occasions and she was very helpful
December 1, 2024
Unprompted review
Reply from Millets - East Grinstead
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
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