Great customer service from Erol at the Enfield branch who took the time to explain the differences between several products enabling us to make the right choice. Very happy with the service received... See more
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Andrew was really helpful in finding options for walking shoes for my awkward shaped feet. I appreciate this store as I really need to try them on so buying online doesn’t work. All the people in the... See more
Company replied
Me and my partner popped into Millets in Enfield just for a browse, but thanks to Erol’s fantastic customer service, we ended up leaving with matching coats! He was friendly, attentive, and really kne... See more
Company replied
Erol was helpful in advising how I'd wash my raincoat and what facilities the store provided. They provided a friendly and welcoming presence.
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Company details
About Millets - Enfield
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
21 Palace Gardens, EN2 6SN, Enfield, United Kingdom
- 02081 020182
4.9
Excellent
783 reviews
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Successful shop
Erol was super helpful - successful shop & 5* service!
April 2, 2025
Unprompted review
Reply from Millets - Enfield
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
great customer service
Hannah has great customer service and was quick to direct me to the product i was looking for. So friendly and an asset to the team!
Millets has the best prices for camping gear, I always shop around online but end up coming to shop here!
March 28, 2025
Unprompted review
Reply from Millets - Enfield
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Excellent. Emma and Hannah were massively helpful…
Emma and Hannah were massively helpful and knowledgeable. Great advice and help on the floor and behind the till. This is why shopping in store is still king despite the convenience of online.
March 23, 2025
Unprompted review
Reply from Millets - Enfield
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Excellent staff
Excellent staff - Excellent atmosphere.
Hannah was helpful when I visited store. Keep it up.
March 22, 2025
Unprompted review
Reply from Millets - Enfield
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Always such help from everyone at…
Always such help from everyone at Millets Enfield
Bargains to be had too!
March 17, 2025
Unprompted review
Reply from Millets - Enfield
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Millets Customer Care Team
Service with a smile.
I visited the store looking for a pair of trousers. I always have trouble when it comes to getting trousers to fit, but today I was in luck! Hannah the sales assistant couldn't have been more friendly and helpful. I will definitely be back.
March 14, 2025
Unprompted review
Reply from Millets - Enfield
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Had a great experience at the Enfield…
Had a great experience at the Enfield store buying hiking boots for myself and my son for the first time. We weren’t sure what we should be considering and Andrew was so helpful. He also helped us place an order for some sandals that weren’t in stock and which ended up being delivered the next day! Thank you Andrew for your help.
March 12, 2025
Unprompted review
Reply from Millets - Enfield
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
We always visit Millets Enfield as we…
We always visit Millets Enfield as we found the service always exceptional.
We visited last week and were not disappointed again as we were served by Andrew who was excellent in giving us sound advice about what equipment we required for a trip.
He took his time and really made us feel at ease.
He was very knowledgeable and knew the products very well.
We then were served by his manager Errol on the till who was as equally friendly and polite.
These two were exceptional and are an asset to the company.
February 21, 2025
Unprompted review
Reply from Millets - Enfield
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Really friendly and helpful staff.
Really friendly and helpful staff.
February 28, 2025
Unprompted review
Reply from Millets - Enfield
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Erol had excellent customer service
Erol had excellent customer service, very friendly and polite. Will diffantly go back to the Enfield branch.
February 22, 2025
Unprompted review
Reply from Millets - Enfield
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Great customer service!
I found a jacket I really liked but they didn't have my size. Hannah (Enfield) offered to order it online for me. The process was straightforward and she placed the order on my behalf. My jacket arrived at my home address the next day with no delivery charge! I found Hannah to be friendly, helpful and efficient and was very pleased with the customer service.
February 14, 2025
Unprompted review
Matthew was outstanding
Matthew was outstanding, he was friendly, knowledgeable and helpful! I don’t think it’s the first time I’ve been served by him either, and it was the same experience then!
January 25, 2025
Unprompted review
Haunali was very polite and had a…
Haunali was very polite and had a lovely smile.
One thing I would say about the store is the fermal underware needs to be organised a lot better.
February 15, 2025
Unprompted review
Thanks Hannah for the help!
It's so great to have this store nearby and with great staff like Hannah. Once again we found what we needed (and more).
February 15, 2025
Unprompted review
I use this shop quite a bit as shop is great friendly staff and great salesstaff…
I use this shop quite a bit as staff are always very helpful today I was served by Hannah and Donna both very helpful and very polite and they sorted out what I went in for without any issues love this shop always got great prices and staff .
February 15, 2025
Unprompted review
The assistant
The assistant, Hannah, was friendly, knowledgeable, and very helpful.
February 8, 2025
Unprompted review
Hannah made my visit successful and…
Hannah made my visit successful and enjoyable, directing me to the correct product with discounts!
February 1, 2025
Unprompted review
Hannah was ever so helpful and couldn’t…
Hannah was ever so helpful and couldn’t do more for me. She helped me order some waterproof clothes explaining the process and estimated time of delivery
January 31, 2025
Unprompted review
Insane sales and super friendly and…
Insane sales and super friendly and helpful staff!!! ⭐️⭐️⭐️⭐️⭐️
January 13, 2025
Unprompted review
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