Freddie the sales assistant did a great job of pointing out to me a variety of boots to try. The store had all in stock in my size, in particular a 10.5 inthe style I purchased. Freddie was helpful a... See more
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The young man who served me! Even though the fleet store is closing down he checked all trousers for my size.Was polite and helpful despite about to lose his job. Unfortunately they had only one pai... See more
Company replied
Went in to get a "cheap" pair of walking boots. Was really surprised at the range and quality on offer, including Scarpa, which we weren't expecting to find. Good selection of sizes and Freddie was f... See more
Company replied
I was served by Keira who showed considerable product knowledge and gave me exceptional advise. The store was well laid out and there were some excellent offers available. Although I didn’t spend much... See more
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Company details
About Millets - Fleet
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
158 Fleet Road, GU51 4BE, Fleet, United Kingdom
- 01252 418419
5.0
Excellent
908 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
I was greeted with a pleasant smile
I was greeted with a pleasant smile. I had a slight problem with a gift card which Keira quickly sorted it out.
July 14, 2025
Unprompted review
Reply from Millets - Fleet
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
Keira was first class and guided me to…
Keira was first class and guided me to the correct Berghaus bag that met my size requirements - thank you! Also allowed me to add our Blue Light discount
July 12, 2025
Unprompted review
Reply from Millets - Fleet
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Millets Customer Care Team
Excellent service!
Suzanne's was very helpful and understood our requirement very well. She took time to explain and offered additional help based on personal experience. A star!
July 17, 2025
Unprompted review
Reply from Millets - Fleet
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
So friendly and helpful…
Keira was so friendly and helpful today. We love shopping at this Millets because of folks like Keira!
July 15, 2025
Unprompted review
Reply from Millets - Fleet
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Helpful, knowledgeable service with a smile.
Harrison and Keira were both mighty helpful in our search for lightweight, heavy duty, travel holdalls to support us in our weight-restricted, light aircraft moves in Botswana next year. Thank you.
July 14, 2025
Unprompted review
Reply from Millets - Fleet
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Millets Customer Care Team
Keira was very friendly and helpful
Keira was very friendly and helpful
July 12, 2025
Unprompted review
Reply from Millets - Fleet
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Great service
Great service, had the product I needed, thank you Suzannah!
July 11, 2025
Unprompted review
Reply from Millets - Fleet
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Very informative and friendly service.
Very informative and friendly service.
July 10, 2025
Unprompted review
Reply from Millets - Fleet
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
Max was very helpful and super friendly…
Max was very helpful and super friendly with a big smile on his face and helped me and my wife pick out the right stuff for our camping trip! Will definitely be coming back soon! Would definitely recommend paying millets in fleet a visit.
June 29, 2025
Unprompted review
Reply from Millets - Fleet
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Reply from Millets - Fleet
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Reply from Millets - Fleet
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
The sales lady Keira was friendly and…
The sales lady Keira was friendly and very helpful and told us about the National Trust discount which reduced the price of the tent even further ! Many thanks 🙏
June 21, 2025
Unprompted review
Reply from Millets - Fleet
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Very helpful lady by the name of Keira…
Very helpful lady by the name of Keira helped me buy some walking shoes. She found a great deal for me. Really like shopping on the Fleet branch!
June 20, 2025
Unprompted review
Reply from Millets - Fleet
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
Excellent Service
Suzanne was product knowledgeable, patient and very helpful. Excellent Service
June 7, 2025
Unprompted review
Reply from Millets - Fleet
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Keira was amazing with all her advice…
Keira was amazing with all her advice for my daughter’s DofE expedition. For someone who was completely uninformed on what DofE was, she broke it down all the way. Such brilliant advice, some of it completely unrelated to what Millets could even offer us, she just took the time and patience to explain it all. Really appreciate that. You’re a good person Kiera. Thank you
April 14, 2025
Unprompted review
Reply from Millets - Fleet
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Keira was so helpful today, thank you!
Keira was so helpful today and we're so grateful for her personal attention to support my daughter, wife and I. Great service and we ended up getting exactly what we needed. Thanks Keira.
June 9, 2025
Unprompted review
Reply from Millets - Fleet
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Millets Customer Care Team
Helpful young man
A young man named Max was extremely helpful.
First he answered the phone to me and checked to see if the item I wanted was in stock. Took my name and put it aside.
When I came into the shop to buy it, he was very friendly and it was no trouble getting my D of E discount.
June 6, 2025
Unprompted review
Reply from Millets - Fleet
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Excellent shopping experience
Henry was so helpful and kind when I was trying on raincoats. He was very friendly to talk to and knew so much about the products I was looking at. It was a real pleasure shopping at Millets today and I am very pleased with my new Peter Storm raincoat. Well done Henry.
June 7, 2025
Unprompted review
Reply from Millets - Fleet
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Suzannah was brilliant
Suzannah was brilliant - friendly and knowledgeable about the products. Best customer service I’ve received in a while . She adjusted straps so my daughter could see if the rucksack was a good fit. Highly recommend the store - super service !
June 6, 2025
Unprompted review
Reply from Millets - Fleet
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Suzanne was friendly, helpful and…
Suzanne was friendly helpful and knowledgeable about the products. Great service.
June 6, 2025
Unprompted review
Reply from Millets - Fleet
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
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