Freddie the sales assistant did a great job of pointing out to me a variety of boots to try. The store had all in stock in my size, in particular a 10.5 inthe style I purchased. Freddie was helpful a... See more
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The young man who served me! Even though the fleet store is closing down he checked all trousers for my size.Was polite and helpful despite about to lose his job. Unfortunately they had only one pai... See more
Company replied
Went in to get a "cheap" pair of walking boots. Was really surprised at the range and quality on offer, including Scarpa, which we weren't expecting to find. Good selection of sizes and Freddie was f... See more
Company replied
I was served by Keira who showed considerable product knowledge and gave me exceptional advise. The store was well laid out and there were some excellent offers available. Although I didn’t spend much... See more
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Company details
About Millets - Fleet
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
158 Fleet Road, GU51 4BE, Fleet, United Kingdom
- 01252 418419
5.0
Excellent
908 reviews
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Really helpful
Really helpful - helped fit a rucksack on me and helped me choose the correct size. Really great customer service, extremely helpful and friendly :) Thank you!!!
June 6, 2025
Unprompted review
Reply from Millets - Fleet
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Millets Customer Care Team
Keira
Keira could not have been more helpful. Smiley, sense of humour and very customer/usage focused. Did a great job
June 5, 2025
Unprompted review
Reply from Millets - Fleet
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
We came in to buy 2 children’s folding…
We came in to buy 2 children’s folding chairs: a frog and a puppy. Our grandchildren love them and that’s why we bought these as a present for a newborn and her big brother.
June 4, 2025
Unprompted review
Reply from Millets - Fleet
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Excellent service
Called in at Fleet Millets this afternoon. Received excellent service/advice from Suzannah
May 27, 2025
Unprompted review
Reply from Millets - Fleet
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Very helpful team in Millets
Very helpful team in Millets, served by Henry. Had what I wanted and gave advice on sizing.
May 24, 2025
Unprompted review
Reply from Millets - Fleet
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
A well stocked store
A well stocked store, great merchandising. Suzannah in particular was very helpful when trying on a hydration pack.
May 17, 2025
Unprompted review
Reply from Millets - Fleet
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Suzanna was very helpful and friendly…
Suzanna was very helpful and friendly as I was sorting out buying equipment for camping expedition.
Knowledgeable too.
Many thanks
May 17, 2025
Unprompted review
Reply from Millets - Fleet
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Excellent
Henry was excellent, very helpful and friendly, giving great advice.
May 17, 2025
Unprompted review
Reply from Millets - Fleet
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Trail Shoe Discovery
I’m looking for reasonably priced but a quality and functional trail shoe that can be worn off road and daily use. Still undecided on brand and visited the Fleet store today and pleased with the customer experience with Henry who was both honest and knowledgable on the products available. I’m still undecided but will revisit the Fleet store based on today’s visit.
May 17, 2025
Unprompted review
Reply from Millets - Fleet
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Brilliant Service!
Brilliant service from Keira and the rest of the team today. 10/10!
May 15, 2025
Unprompted review
Reply from Millets - Fleet
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
Henry was brilliant today
Henry was brilliant today, served us politely and efficiently and was very knowledgeable about products. He helped us choose items for my daughters bronze DoE expedition.
Credit to the store - thank you!
May 10, 2025
Unprompted review
Reply from Millets - Fleet
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Personal service from Suzannah.
Suzannah at the Fleet branch is very knowledgeable and was most helpful during my pre-visit phone call and on my subsequent visit to the shop. I left the shop with exactly what I required.
May 8, 2025
Unprompted review
Reply from Millets - Fleet
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Product knowledge was excellent
Product knowledge was excellent. All sizes available. Great patience and interest from Fleur. A pleasure to shop here.
May 7, 2025
Unprompted review
Reply from Millets - Fleet
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
I love this place
I love this place. We always get great service, and honest advice, not based on commission, but actually on our needs. Keira and Kieran helped us on Monday, and they were both great and nothing was too much trouble.
Thank you.
May 5, 2025
Unprompted review
Reply from Millets - Fleet
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Great service with a smile Keira
Great service with a smile and laugh from Keira. Very kind and helpful and a pleasure to deal with.
Thank you!
May 6, 2025
Unprompted review
Reply from Millets - Fleet
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
A Huge Thank You to Keira at Millets
A Huge Thank You to Keira at Millets – Outstanding Customer Service!
Today, we had the absolute pleasure of shopping for camping equipment and clothing at Millets, and we couldn’t have asked for a better experience. The true highlight of our visit was Keira, who made the entire process enjoyable from start to finish.
Keira was incredibly friendly, polite, and attentive, making us feel genuinely valued as customers. It’s rare to come across someone who not only excels at customer service but does so with such a warm and welcoming attitude.
Keira, thank you for your kindness and professionalism—you turned a simple shopping trip into a delightful experience. Your positive energy and helpful approach truly set the bar for great service, and we’re grateful for your assistance today.
Millets is lucky to have you on their team, and we’ll definitely be returning thanks to the wonderful service we received.
Highly recommended!
May 5, 2025
Unprompted review
Reply from Millets - Fleet
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Good old fashioned service
Good old fashioned service. Keira was friendly and helpful
April 30, 2025
Unprompted review
Reply from Millets - Fleet
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Reply from Millets - Fleet
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
Keira was extremely cheerful and…
Keira was extremely cheerful and helpful, helping me to find shoes that fit by going out of her way to recommend some insoles for me. A very pleasant experience
April 24, 2025
Unprompted review
Reply from Millets - Fleet
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Good store. Great staff
Another good experience in Fleet’s store. Served by Fleur who is knowledgable and helpful and got both items I was looking for
April 23, 2025
Unprompted review
Reply from Millets - Fleet
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
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