Freddie the sales assistant did a great job of pointing out to me a variety of boots to try. The store had all in stock in my size, in particular a 10.5 inthe style I purchased. Freddie was helpful a... See more
Company replied
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See what reviewers are saying
The young man who served me! Even though the fleet store is closing down he checked all trousers for my size.Was polite and helpful despite about to lose his job. Unfortunately they had only one pai... See more
Company replied
Went in to get a "cheap" pair of walking boots. Was really surprised at the range and quality on offer, including Scarpa, which we weren't expecting to find. Good selection of sizes and Freddie was f... See more
Company replied
I was served by Keira who showed considerable product knowledge and gave me exceptional advise. The store was well laid out and there were some excellent offers available. Although I didn’t spend much... See more
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Company details
About Millets - Fleet
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
158 Fleet Road, GU51 4BE, Fleet, United Kingdom
- 01252 418419
5.0
Excellent
908 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Kiera and James are legends
Kiera and James are legends, really great experience and super helpful.
April 21, 2025
Unprompted review
Reply from Millets - Fleet
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Staff make the difference in…
Staff make the difference in competitive retail. Keira and Lucas are great.
April 19, 2025
Unprompted review
Reply from Millets - Fleet
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Friendly staff who acknowledged us when…
Keira and Harrison were friendly and acknowledged us when we arrived at the store. Helpful and knowledgeable about ladies walking boots and walking shoes. Very pleased with our purchases. Thank you for all your help.
April 17, 2025
Unprompted review
Reply from Millets - Fleet
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Camino Way, here I come!
Really enjoyed the helpful, efficient service from Keira on serving me with some superb hiking shoes. Big thanks!
April 14, 2025
Unprompted review
Reply from Millets - Fleet
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Millets Customer Care Team
Great service from Suzannah
Lovely lady suzannah helped me with some new hiking boots. Good advice given, quick and easy service. In and out with half my lunch break still to go 😃
April 15, 2025
Unprompted review
Reply from Millets - Fleet
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Harrison was great
Harrison was great, really patient and helpful while I tried on many shoes.
April 11, 2025
Unprompted review
Reply from Millets - Fleet
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Customer service from James was…
Customer service from James was fantastic today. Will most definitely return
April 7, 2025
Unprompted review
Reply from Millets - Fleet
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Super helpful staff
We were helped by Fleur in the Fleet branch. She was ever so helpful offering advice and giving us options for my daughter’s Duke of Edinburgh expedition kit. Thank you Fleur!
April 2, 2025
Unprompted review
Reply from Millets - Fleet
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Excellent and knowledgable staff
Excellent service by Keira and Max on helping me choose a new pair of comfortable and waterproof walking boots.
March 29, 2025
Unprompted review
Reply from Millets - Fleet
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Fleur was extremely well informed
Fleur was extremely well informed , and very helpful in selecting some walking boots for.
Very polite and customer savvy
Thank you
April 2, 2025
Unprompted review
Reply from Millets - Fleet
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Helpful advice
Keira was really helpful advising on which item had the appropriate features for my requirements.
Would definitely recommend and shop there again
Thank you
March 29, 2025
Unprompted review
Reply from Millets - Fleet
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Max was very helpful and friendly.
March 30, 2025
Unprompted review
Reply from Millets - Fleet
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Professional, helpful staff
Really helpful member of staff today in store - Keira. She was able to find the item I was looking for having seen it online and was also incredibly friendly and professional - thank you!
March 27, 2025
Unprompted review
Reply from Millets - Fleet
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Amazing customer service
Popped In today to look at some walking boots, Fleur was amazing! We tried on a few plus different sizes, she was very knowledgeable in our selection of footwear, felt very welcome when we walked in.
March 26, 2025
Unprompted review
Reply from Millets - Fleet
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Millets Customer Care Team
Great service from Keira and Millets
Great service from Keira and Millets
March 24, 2025
Unprompted review
Reply from Millets - Fleet
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
HELPFUL AND FRIENDLY
Keira, the assistant who looked after me was great and helped me find the right shoe type and size for what I wanted. Helpful and friendly. A good place to shop.
March 13, 2025
Unprompted review
Reply from Millets - Fleet
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Excellence in the Fleet store
Kiera in Fleet was really helpful and very informative. The shoes and socks were top notch
March 17, 2025
Unprompted review
Reply from Millets - Fleet
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
Reply from Millets - Fleet
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Popped into Millets
Popped into Millets, Fleet to browse footwear. Excellent advice and service from Fleur. Happy with my purchase.
March 5, 2025
Unprompted review
Reply from Millets - Fleet
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Friendly helpful staff
Friendly helpful staff.Keira gave me enough time to browse & try on whilst also being accessible to assist.
March 14, 2025
Unprompted review
Reply from Millets - Fleet
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
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