Millets - Fleet Reviews 

908
TrustScore 5 out of 5

5.0

158 Fleet Road, GU51 4BE Fleet, GB


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Rated 4 out of 5 stars

Freddie the sales assistant did a great job of pointing out to me a variety of boots to try. The store had all in stock in my size, in particular a 10.5 inthe style I purchased. Freddie was helpful a... See more

Company replied

Rated 4 out of 5 stars

The young man who served me! Even though the fleet store is closing down he checked all trousers for my size.Was polite and helpful despite about to lose his job. Unfortunately they had only one pai... See more

Company replied

Rated 5 out of 5 stars

Went in to get a "cheap" pair of walking boots. Was really surprised at the range and quality on offer, including Scarpa, which we weren't expecting to find. Good selection of sizes and Freddie was f... See more

Company replied

Rated 5 out of 5 stars

I was served by Keira who showed considerable product knowledge and gave me exceptional advise. The store was well laid out and there were some excellent offers available. Although I didn’t spend much... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store

About Millets - Fleet

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

5.0

Excellent

TrustScore 5 out of 5

908 reviews

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5.0

All reviews

(908)

5,044 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great store and service…

Keira was very helpful and friendly when I went into the store today to buy some walking shoes. She had to look for different sizes and she was very keen to assist me. Thank you Keira.

March 14, 2025
Unprompted review
Millets - Fleet logo

Reply from Millets - Fleet

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

Rated 5 out of 5 stars

Very pleasant shopping experience

Fleur gave me excellent advice on which sleeping bag liner to buy. Very friendly helpful service.

March 5, 2025
Unprompted review
Millets - Fleet logo

Reply from Millets - Fleet

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Big shout for Suzannah the manager

Big shout for Suzannah the manager. She spent so much time helping and advising our 20 yr old student grandson make the right choice of inner sole foot support for his sports boots. Top ambassador for Millets - Fleet.

March 8, 2025
Unprompted review
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Reply from Millets - Fleet

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Great experience at millets in Fleet…

Great experience at millets in Fleet today. Keira was particularly helpful and friendly in assisting me with my purchases.

March 8, 2025
Unprompted review
Millets - Fleet logo

Reply from Millets - Fleet

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Millets Fleet… friendly, helpful and good value

Always find the staff in Millets Fleet super helpful. Today Susannah was especially patient, friendly and knowledgeable as my mother and i choose walking boots.

March 7, 2025
Unprompted review
Millets - Fleet logo

Reply from Millets - Fleet

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Millets Customer Care Team

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. And also exceptionally good price for my walking boots.

March 6, 2025
Unprompted review
Millets - Fleet logo

Reply from Millets - Fleet

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent service

Excellent service! Best place to go for reasonable priced DofE accessories and equipment. Thank you!

March 5, 2025
Unprompted review
Millets - Fleet logo

Reply from Millets - Fleet

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Millet’s experience with Suzannah.

Visited Millets on Wednesday 26th February, bought some new boots and a coat, service was excellent without any pressure to buy, couldn’t be more satisfied.

February 26, 2025
Unprompted review
Millets - Fleet logo

Reply from Millets - Fleet

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Just Brilliant

We recently visited Fleet branch of Millets to buy walking boots for my wife. The staff were extremely helpful and knowledgeable and made the selection and buying process a real pleasure. Don’t go anywhere else - head straight for Millets :)

February 27, 2025
Unprompted review
Millets - Fleet logo

Reply from Millets - Fleet

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

Exceptional customer service - ALWAYS

I have been into my local Fleet branch a few times recently as our son is completing both his Duke of Edinburgh award and World Challenge this year.
Whenever we have been in Suzannah has been so help and patient- she has taken the time to demonstrate, explain and fit a rucksack. She has ordered the correct size trousers when they aren’t available in store. Millets Fleet is our fist go to store because of her excellent customer service!!

March 2, 2025
Unprompted review
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Reply from Millets - Fleet

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Awesome customer service

Awesome customer service from Keira. All the essentials in one place, very good store and friendly people.

February 28, 2025
Unprompted review
Millets - Fleet logo

Reply from Millets - Fleet

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Well done Keira 👍

Really helpful staff. Keira went above and beyond in ensuring that I bought the right boots.

February 27, 2025
Unprompted review
Millets - Fleet logo

Reply from Millets - Fleet

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Millets Customer Care Team

Rated 5 out of 5 stars

Friendly and efficient service from…

Friendly and efficient service from Suzannah. Pointed out 15% discount (with NT membership) on Brasher walking boots.

February 26, 2025
Unprompted review
Millets - Fleet logo

Reply from Millets - Fleet

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

Rated 5 out of 5 stars

Great customer service

Great customer service from Susannah, who was extremely helpful and knowledgeable.

February 25, 2025
Unprompted review
Millets - Fleet logo

Reply from Millets - Fleet

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

What a fantastic team… engaging

What a fantastic team… engaging, informative and very friendly… a real joy to find staff that seem to really enjoy their role …. Special thanks to Henry and Suzannah.

February 22, 2025
Unprompted review
Millets - Fleet logo

Reply from Millets - Fleet

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Susannah went out of her way to help me…

Susannah went out of her way to help me get everything I needed for my son's camping trip with the Beavers. Amazing customer service, great products, and all at very reasonable prices. Highly recommended!

February 25, 2025
Unprompted review
Millets - Fleet logo

Reply from Millets - Fleet

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

One of my best retail experiences in a…

One of my best retail experiences in a long time. I only popped in to pick up a small item and didn’t need any help but found myself having a chat for a little while. What a change to see employees taking pride and enjoying what they do. Suzannah made a simple purchase a highlight of my day, thank you.

February 7, 2025
Unprompted review
Millets - Fleet logo

Reply from Millets - Fleet

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Great service & product

Suzannah was very friendly & helpful assisting us with the purchase of a waterproof jacket suitable for my son's DofE expedition. She helped us to order the correct size & it was delivered to us at home the next day in less than 24hrs. The item was already reduced but using my son's DofE card we got a further discount. Great service & my son's very happy with his new coat.

February 17, 2025
Unprompted review
Millets - Fleet logo

Reply from Millets - Fleet

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Suzannah

Suzannah - provided great customer service, friendly, helpful, knowledgeable, efficient

February 17, 2025
Unprompted review
Millets - Fleet logo

Reply from Millets - Fleet

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Very helpful

Pleasant visit to Millets and found exactly what I needed. I haven’t been into Millets for some time, thinking that they were expensive, but I actually found them quite competitive. Keira was very helpful, telling us about the various discounts that were available.

January 30, 2025
Unprompted review

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