The staff were friendly, helpful and knowledgeable. They were more than happy to keep fetching different boots for me to try. They also applied an unexpected discount. The staff are better than other... See more
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Indoor Shooting Stick: I was looking for a very small footprint chair or stool that I could use indoors - hence the shooting stick idea. I went into the Newark Millets and spoke to jessie. she got... See more
Company replied
First visit previous day slightly marred by abrupt manner of staff member. Returned following day (14/7) to be greeted by friendly and helpful staff ( Rebecca and Jessie) so felt more confident buying... See more
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Went into the Newark store to buy some walking boots for myself and some outdoor clothing for my husband. I cannot thank the assistants Rebecca and Claire enough, they were extremely helpful, friendly... See more
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Company details
About Millets - Newark
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
Unit 10, St Marks Place, NG24 1XT, Newark, United Kingdom
- 01636 557177
4.8
Excellent
211 reviews
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Curates Egg
First visit previous day slightly marred by abrupt manner of staff member. Returned following day (14/7) to be greeted by friendly and helpful staff ( Rebecca and Jessie) so felt more confident buying a pair of hiking boots.
July 14, 2024
Unprompted review
Reply from Millets - Newark
Hi,
Thank you for providing your review.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Visiting Newark I popped in the…
Visiting Newark I popped in the store there for a brouse around and purchased a new walking ruck sack in there sale.
Lovely item at a great price 👍🏻
June 26, 2024
Unprompted review
Reply from Millets - Newark
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Staff were very helpful!
I called Millets in Newark looking for some specific items for our upcoming Guide camp. I spoke to Becky on the phone, who stayed on the phone for a long time helping me locate what I needed. I then visited the store the following day to collect the items, where Silvia further helped me and even managed to persuade me to buy more than I went for! Both were very helpful 😁
June 5, 2024
Unprompted review
Reply from Millets - Newark
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Great team, welcoming and knowledgeable
I can in looking for some new waterproof trousers for golf. Vicky was very helpful and understanding about what I needed. She recommended some trousers that I had not seen and they seem perfect.
Thanks for being so helpful.
May 30, 2024
Unprompted review
Reply from Millets - Newark
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Great customer service
Vicky really helped get the best fit for my son’s walking boots. He has specialist insoles for an orthopaedic condition and has additional learning needs. Vicky was really patient with him. Overall great customer service!
May 18, 2024
Unprompted review
Reply from Millets - Newark
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Staff were very friendly and…
Staff were very friendly and knowledgeable. Extra points for giving my dog a cuddle and a treat!
May 18, 2024
Unprompted review
Reply from Millets - Newark
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Good service in Newark
Visited Newark store and bought walking shoes, waterproof and first aid kit for an upcoming trip to the Lake District. Two staff members (Silvia and a colleague) were both helpful and friendly, and the visit was a pleasant and straightforward experience.
May 13, 2024
Unprompted review
Reply from Millets - Newark
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Swift and efficient
Went into Newark branch to buy sandals, served by Ciara & Becky, swift and efficient - even came away with a chair too!
May 9, 2024
Unprompted review
Reply from Millets - Newark
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Millets Customer Care Team
New Sleeping Bag
I came in on the Friday morning before I was heading to The Big Weekend Scout Camp for 4 days because I had lost my sleeping bag. The dates was very helpful in helping me pick a new sleeping bag for camp.
I would highly recommend Millets in Newark because they are always friendly and welcoming to me when I come in the store. I use them regularly and we continue to use them because of this reason.
May 3, 2024
Unprompted review
Reply from Millets - Newark
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Saved The Weekend......
Had a problem with an online order and needed an item quickly. I called the store and they were so helpful. Popped in to the Newark store the next day and all was sorted, saved our weekend.
Thanks to the super friendly ladies...... Vicky, Becky & Silvia 🙂
May 4, 2024
Unprompted review
Reply from Millets - Newark
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
The staff at Millets Newark branch whom…
The staff at Millets Newark branch whom I cannot praise enough for their polite and friendly manner in assisting my purchase of a pair of walking trousers and finding exactly what I was looking for.
May 3, 2024
Unprompted review
Reply from Millets - Newark
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Prompt and efficient service
Prompt and efficient service by Becky & Silvia.
May 2, 2024
Unprompted review
Reply from Millets - Newark
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Reply from Millets - Newark
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Came in for new shoes
Came in for new shoes, Becky was incredibly polite and helpful and even disposed of my old ruined shoes for me, saving me the trouble. Would definitely recommend.
April 20, 2024
Unprompted review
Reply from Millets - Newark
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Came into the store ciara was very…
Came into the store ciara was very helpful and the other to on the desk
April 19, 2024
Unprompted review
Reply from Millets - Newark
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Jess and Jessie were really helpful…
Jess and Jessie were really helpful getting my daughter fitted for hiking boots for her DofE thanks
April 6, 2024
Unprompted review
Reply from Millets - Newark
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
extremely helpful and…
Rebecca was extremely helpful and knowledgeable. She reserved the item I was interested in overnight and then on my arrival took the time to explain all about it. Thank you
February 8, 2024
Unprompted review
Reply from Millets - Newark
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Very friendly staff and very…
Very friendly staff and very knowledgeable when I asked them advice on Hiking Boots 🥾, which helped me make my purchase. I will be heading back at the end of the week to buy another purchase.
January 23, 2024
Unprompted review
Reply from Millets - Newark
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Very friendly staff who have assisted…
Very friendly staff who have assisted me on numerous occasions.
Best outdoor shop in the area.
October 19, 2023
Unprompted review
Reply from Millets - Newark
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Great service and excellent price
Great service and excellent price, so good we went back for a second coat. Vicky and Silvia were most helpful.
October 14, 2023
Unprompted review
Reply from Millets - Newark
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
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