The staff were friendly, helpful and knowledgeable. They were more than happy to keep fetching different boots for me to try. They also applied an unexpected discount. The staff are better than other... See more
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See what reviewers are saying
Indoor Shooting Stick: I was looking for a very small footprint chair or stool that I could use indoors - hence the shooting stick idea. I went into the Newark Millets and spoke to jessie. she got... See more
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First visit previous day slightly marred by abrupt manner of staff member. Returned following day (14/7) to be greeted by friendly and helpful staff ( Rebecca and Jessie) so felt more confident buying... See more
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Went into the Newark store to buy some walking boots for myself and some outdoor clothing for my husband. I cannot thank the assistants Rebecca and Claire enough, they were extremely helpful, friendly... See more
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Company details
About Millets - Newark
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
Unit 10, St Marks Place, NG24 1XT, Newark, United Kingdom
- 01636 557177
4.8
Excellent
211 reviews
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Excellence in Newark-on-Trent
Excellence in Newark-on-Trent.
I received excellent service and a customer experience that has gained Millets a repeat consumer.
Sandra and Silvia were friendly and actively interested in matching a product to my needs.
Thank you ladies.
October 11, 2023
Unprompted review
Reply from Millets - Newark
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Great service
Great service , great products ready for camping experience
September 27, 2023
Unprompted review
Reply from Millets - Newark
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Sandra and Vicky are stars
Sandra and Vicky are stars. Their knowledge of walking boots is superb. Very helpful negotiating the return of two pairs of faulty boots.
September 18, 2023
Unprompted review
Reply from Millets - Newark
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Millets Customer Care Team
Great service provided by Luke and…
Great service provided by Luke and Becky at Newark shop
September 17, 2023
Unprompted review
Reply from Millets - Newark
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Two lovely shop assistants in the…
Two lovely shop assistants in the Newark shop, Vicky and Becky. Quick and helpful service. Bonus that my Blue light card saved me over £11. Very sad to hear the store is closing down.
Paul
September 15, 2023
Unprompted review
Reply from Millets - Newark
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Visited the Newark Store today 1480…
Visited the Newark Store today 1480 Sandra and Silvia.
Amazing store and service - the lady that served me today (Leatherman Signal) was just simply amazing. A true lesson that so many from other brands could learn from in customer service. It’s for this reason alone that I will now always return to this store!,! Thank you ladies.
August 27, 2023
Unprompted review
Reply from Millets - Newark
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Walking boot refund
I bought a pair of “waterproof “ walking boots in July off Millets website. Only wore them three times and they were leaking badly. Rang customer service and they said, no problem, take them back to your local store. Which I did. Becky and Sandra, from the Newark branch, were wonderful. Helpful and polite from the start. Even advised me what cleaning and waterproofing to use. 10/10
August 6, 2023
Unprompted review
Reply from Millets - Newark
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Had a great experience yesterday thank…
Had a great experience yesterday thank you for all your help with our purchase
July 27, 2023
Unprompted review
Reply from Millets - Newark
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
As always superb service
As always superb service. Not pushy but very supportive. Great advice given during every visit. Silvia and Luke at the Newark branch (1480) clearly understand their customers and pricing points. We trust the products which is why we keep returning. Thank you.
July 23, 2023
Unprompted review
Reply from Millets - Newark
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Millets Customer Care Team
Sandra and Silvia in the Newark store…
Sandra and Silvia in the Newark store 1480 we're fantastic and helped with what we needed to get for my child's school trip. Also gave an extra discount which we didn't even know about. Fantastic!
July 15, 2023
Unprompted review
Reply from Millets - Newark
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
I always have a great experience in this store.
I always have a great experience in this store. Although it's not the biggest, I always manage to find what I'm looking for. The staff are also great and have assisted me with multiple purchases over the last few months. Becky especially has been very kind and helpful.
July 21, 2023
Unprompted review
Reply from Millets - Newark
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Helpful staff and well stocked store
I visited this shop today with my son to buy some outdoor gear. The staff at the Newark shop were extremely helpful and patient as we tried loads of different walking boots on. We found what we needed!
July 21, 2023
Unprompted review
Reply from Millets - Newark
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
I ordered a large tent online
I ordered a large tent online, (NOT NEWARK STORE, can't submit the review with out a specific store) it arrived as planned, great.
It is too heavy and too big to go in my car, sadly.
I called customer service and booked a collection for 14/7/23. A very rude man arrived and refused to take it back unless I carried it across a busy road with him.
I refused and he got verbally abusive.
I called customer services again and booked another collection date for today 21/7/23 even received an email confirming this and giving me a time slot. That has now passed. I called CS and have been on the phone for over 45 mins being told to bear with me
I have been told there are no collections over weekends, but she is trying to book for tomorrow!!! No collection booked. The next Klarna payment is due 1/8. No manager. Nothing sorted.
APPALLING SERVICE. I will never buy anything from Millets again.
July 21, 2023
Unprompted review
Reply from Millets - Newark
Hi Tina,
Thank you for taking the time to leave a review.
I am sorry to hear that our level of service has not met your expectations on this occasion.
If you would like to discuss this further please contact us at onlinereviews@millets.co.uk quoting your review reference as the subject TP37297and provide your order number, full name, and billing address so we can assist you with this further.
Regards,
Shaiza,
Millets Online Reviews Team.
Helpful and friendly in Newark branch
Becky and Silvia. Helpful and friendly in Newark branch
July 21, 2023
Unprompted review
Reply from Millets - Newark
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Silvia was absolutely fantastic
Silvia was absolutely fantastic. Daughter and I had popped in as she needed a waterproof coat for riding we had minutes to get one, Silvia came to the rescue and kitted my daughter out leaving time to spare. Friendly and helpful knew what we needed and showed us a couple of choices. Fantastic service.
July 18, 2023
Unprompted review
Reply from Millets - Newark
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Friendly, helpful staff
Silvia and Sandra were very helpful when I was making purchases for my son to take on his D of E expedition.
July 13, 2023
Unprompted review
Reply from Millets - Newark
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Great friendly service
Great and prompt service from the ladies at the branch. Great friendly service with a smile
July 10, 2023
Unprompted review
Reply from Millets - Newark
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Great customer service
Great customer service from all of the team at Millets in Newark this weekend. Will definitely be back again!
July 1, 2023
Unprompted review
Reply from Millets - Newark
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Excellent service
Excellent service. Very patient as I tried on numerous walking shoes.
June 29, 2023
Unprompted review
Reply from Millets - Newark
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Great customer service help
Great customer service help - Sandra & Becky
June 25, 2023
Unprompted review
Reply from Millets - Newark
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
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