The staff were friendly, helpful and knowledgeable. They were more than happy to keep fetching different boots for me to try. They also applied an unexpected discount. The staff are better than other... See more
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Indoor Shooting Stick: I was looking for a very small footprint chair or stool that I could use indoors - hence the shooting stick idea. I went into the Newark Millets and spoke to jessie. she got... See more
Company replied
First visit previous day slightly marred by abrupt manner of staff member. Returned following day (14/7) to be greeted by friendly and helpful staff ( Rebecca and Jessie) so felt more confident buying... See more
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Went into the Newark store to buy some walking boots for myself and some outdoor clothing for my husband. I cannot thank the assistants Rebecca and Claire enough, they were extremely helpful, friendly... See more
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Company details
About Millets - Newark
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
Unit 10, St Marks Place, NG24 1XT, Newark, United Kingdom
- 01636 557177
4.8
Excellent
211 reviews
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Vicky went the extra mile
Vicky, at the Newark store, couldn't have been more helpful. She spent time with us ensuring we not only got the right tent and equipment, but also useful tips and advice while camping. The tent we bought was cheaper than anywhere on the internet. Well recommend
June 10, 2023
Unprompted review
Reply from Millets - Newark
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Becky was an awesome sales person
Becky was an awesome sales person. Remembered me from an earlier visit and was incredibly helpful. Very happy with service products and quality.
June 3, 2023
Unprompted review
Reply from Millets - Newark
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Another great visit
Went in newark store to look at buying a new tent, all the staff were pleasant and cheerful. I go in regularly to see what bargains there are and buy mostly camping equipment. This visit I saw some great waterproof gear which caught my eye and wouldn't have seen it if the staff hadn't helped me. Thanks for great customer service.
June 4, 2023
Unprompted review
Reply from Millets - Newark
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
The staff in Newark branch
The staff in Newark branch, today Clair and Becky, are always very pleasant and helpful.
June 4, 2023
Unprompted review
Reply from Millets - Newark
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Very fair exchange
I foolishly bought the wrong size of walking trousers in Millets, Newark shop. I phoned to explain what I had done. Silvia and Vicky were so very helpful - I cannot praise them enough. I shall definitely buy my walking gear from them in future. Highly recommended.
June 3, 2023
Unprompted review
Reply from Millets - Newark
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Reply from Millets - Newark
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Very good overall shopping experience
We visited the Newark store and was served by Sandra and Vicky. They were most friendly, knowledgeable and helpful in finding what we wanted. Will definitely return to the store in future.
May 30, 2023
Unprompted review
Reply from Millets - Newark
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Waste of time and money
Visited a local store. Wanted to try on boots but they had no shoe horn. Tried on anyway but hurt feet in the process. Bought six items totally over £100. However, two fleeces do not wick and are not at all warm, so a waste of money. And when using a pair of spats on a walk for the first time, they caught against each other with every step, which was dangerous and would quickly wear them out so also useless. Also was overcharged as assistant said there was a three for two offer on socks but we got charged for three. So wasted about £80!
Update on 22/6 23 - after much delay Millets agreed to refund for some items but have avoided refunding by various delaying tactics. Still no refund. Star rating now minus 3!
January 24, 2023
Unprompted review
Reply from Millets - Newark
Dear Robin,
Your review has been greatly appreciated.
I am sorry to hear that.
If you want us to investigate this further, please contact us at onlinereviews@millets.co.uk.
Please include your reference TP34795 within the subject and contents, followed by your order number, full name and billing address including postcode.
In addition, as this is a store complaint, please include the store location, date and time visited and more details of your experience in as much details as possible.
Regards,
Ike,
Millets Online Review Team.
Not bought any walking boots for years…
Not bought any walking boots for years so was relying on staff for good advice. Happy to report that Clair and Becky were excellent, thank you.
May 25, 2023
Unprompted review
Reply from Millets - Newark
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Wonderful experience
Hi, my name is Verity Woodward. I visited your Newark branch this morning for a pair of ladies walking boots. Got a very nice pair of Peter storm boots for the great price of £50. Wonderful ladies. Thank you very much for great service.
May 13, 2023
Unprompted review
Reply from Millets - Newark
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Amazing !!!
Amazing
Sandra, Silvia and Vicky are such lovely, friendly and helpful staff i always go for my daughters d of e stuff and they know exactly where to help !
May 1, 2023
Unprompted review
Reply from Millets - Newark
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Thank you Clair and Becky
Both Clair and Becky were extremely helpful when I was looking for base layers. They were very polite and professional in their service. Had a great chat with them too. Thank you so much ladies.
April 30, 2023
Unprompted review
Reply from Millets - Newark
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Very helpful and friendly staff.
April 20, 2023
Reply from Millets - Newark
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Great shopping experience
Great shopping experience. Nothing too much trouble as I always find it difficult to find footwear to fit. Very patient staff - Becky and Silvia
April 12, 2023
Unprompted review
Reply from Millets - Newark
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Walking Boots
When into Millets at Newark yesterday looking at walking boots. The assistant Sandra couldn’t have been more helpful or patient as I felt I tried nearly every pair in the shop on! Also pointed out that as a National Trust member you get 15% extra off, bonus! Cheaper than same boots on line. Fit is fantastic, worn for the first time this morning, thank you to the Newark store for making my experience a pleasant one.
April 5, 2023
Unprompted review
Reply from Millets - Newark
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Helpful
Helpful, pleasant staff and lots of great stock to choose from 👍
April 1, 2023
Unprompted review
Reply from Millets - Newark
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Vicky who served and assisted me was…
Vicky who served and assisted me was really helpful. She is at the Newark on Trent Branch
March 30, 2023
Unprompted review
Reply from Millets - Newark
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Great experience in Millets, Newark
Sandra helped me pick the right boots and was so patient and helpful! She wanted to make sure I went home with the best pair for my needs! Thanks Sandra :)
March 27, 2023
Unprompted review
Reply from Millets - Newark
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Becky and Sandra could not have been…
Becky and Sandra could not have been more helpful. An excellent shopping experience, thank you.
March 4, 2023
Unprompted review
Reply from Millets - Newark
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Arrived ahead of time
Arrived ahead of time, packaging was excellent and the discounted price was excellent.
March 21, 2023
Reply from Millets - Newark
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
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