The staff were friendly, helpful and knowledgeable. They were more than happy to keep fetching different boots for me to try. They also applied an unexpected discount. The staff are better than other... See more
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Indoor Shooting Stick: I was looking for a very small footprint chair or stool that I could use indoors - hence the shooting stick idea. I went into the Newark Millets and spoke to jessie. she got... See more
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First visit previous day slightly marred by abrupt manner of staff member. Returned following day (14/7) to be greeted by friendly and helpful staff ( Rebecca and Jessie) so felt more confident buying... See more
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Went into the Newark store to buy some walking boots for myself and some outdoor clothing for my husband. I cannot thank the assistants Rebecca and Claire enough, they were extremely helpful, friendly... See more
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Company details
About Millets - Newark
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
Unit 10, St Marks Place, NG24 1XT, Newark, United Kingdom
- 01636 557177
4.8
Excellent
211 reviews
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Sandra & Silvia were really helpful…
Sandra & Silvia were really helpful regarding my purchase of new walking boots. They happily allowed to try multiple pairs on before I finally chose the ones to purchase.
November 15, 2022
Unprompted review
Reply from Millets - Newark
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Millets store, Newark-on-Trent
Millet in Newark is our local store. The girls are always friendly and helpful. We bought something and ordered another item online whilst there today.
Thank you Becky & Sandra.
November 13, 2022
Unprompted review
Reply from Millets - Newark
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Becky is the best
Becky and her colleague gave us excellent service while choosing a pair of mid range ladies boots. She listened, understood and delivered.
November 2, 2022
Unprompted review
Reply from Millets - Newark
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Returned item dealt with professionally
Silvia and Clair provided excellent customer service when I returned some waterproof walking trainers that were leaking. Professional and helpful as always at Millets- thank you!
October 26, 2022
Unprompted review
Reply from Millets - Newark
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Lady was very helpful and gave sound…
Lady was very helpful and gave sound advice. She also gave my dog a treat.
October 28, 2022
Unprompted review
Reply from Millets - Newark
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Excellent Service
Went into the Store this morning for Boots and waterproof over Trousers.
The staff were really helpful and friendly.
I walked out of the Store with everything I needed.
Served by Sandra.
October 25, 2022
Unprompted review
Reply from Millets - Newark
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Annie and Vicky were super helpful…
Annie and Vicky were super helpful getting different shoes 👟 in different sizes. Nothing was too much trouble. I’ll be back and will recommend to friends
October 22, 2022
Unprompted review
Reply from Millets - Newark
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Went in to check out deals on this week…
Went in to check out deals on this week and the 2 Ladies were very helpful and i came out with a bargain. Thanks Clair and sylvia will be in again next week ;-)
October 19, 2022
Unprompted review
Reply from Millets - Newark
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
5 star
Great customer service this weekend from a lady called Sandra. Sandra you was Very helpful in finding me a new coat and walking boots for my future hiking trips. Very friendly and seamed honestly interested in my plans as well :)
October 15, 2022
Unprompted review
Reply from Millets - Newark
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
fantastic team
What a fantastic team you have in the Newark store. Polite, personal and extremely good customer care service
It’s a delight to visit a dog friendly store
Thank you Newark
October 15, 2022
Unprompted review
Reply from Millets - Newark
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Helpful staff
Just wandered in and ended up with a new winter coat which was great value. Shop assistant Silvia was very helpful and friendly.
October 6, 2022
Unprompted review
Reply from Millets - Newark
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
Amazing customer service at Newark
Newark
Server: Vicky
Needed to find supplies for first camping trip was in a rush and Vicky came to the rescue! She helped find everything that I needed and recommended items along the way. Super helpful and friendly, incredible customer service received.
Thanks :-)
October 1, 2022
Unprompted review
Reply from Millets - Newark
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Excellent service and good choices for…
Excellent service and good choices for style for our 7yo Autumn and Winter coats.
Highly recommend, always worth a try than perhaps the other shop branded coats as they are all made in China anyway!
September 24, 2022
Unprompted review
Reply from Millets - Newark
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Purchased hiking boots from Millets in…
Purchased hiking boots from Millets in Newark. Very helpful service from Claire, who patiently let me try multiple pairs of boots to select the most appropriate. Excellent sevice.
September 22, 2022
Unprompted review
Reply from Millets - Newark
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
When into millet’s in Newark today with…
Went into millet’s in Newark today with a list of items my son needed for his DofE I honestly didn’t have a clue what half of the item were but the staff in there clair and heather was brilliant they helped me to get everything I needed and also told me of any offers that where on too.! great staff a credit to the store will definitely go back
September 22, 2022
Unprompted review
Reply from Millets - Newark
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
Delighted
Really helpful staff (Claire and Sylvia). Helped me find what I was looking for and helped me to get the best offers available
September 15, 2022
Unprompted review
Reply from Millets - Newark
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Excellent help from Silvia and Clair…
Excellent help from Silvia and Clair today. Sensible, helpful, pleasant, knowledgeable. Glad we came into the store today
September 14, 2022
Unprompted review
Reply from Millets - Newark
Hi Kate,
Thank you for taking the time to leave your positive review.
I'm happy to hear that you have had a great experience with our team in store, and the help and care given as well as any purchases made.
We look forward to you shopping with us again soon.
Have a nice day!
Molly
Millets Online Review Team
I was served by Sandra and Silvia in…
I was served by Sandra and Silvia in your Newark store and they couldn't be more helpful.Excellant service
September 12, 2022
Unprompted review
Reply from Millets - Newark
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Super happy staff
Served by both Silva and Clair today at the Newark store. I went in looking for items for my sons Beavers camp. Both were super chatty, smiley and helped me pick items and were really helpful at the till too.
The store has a vast amount of items and is well stocked.
Will definitely go back as he requires more items. Thank you for their help today.
September 7, 2022
Unprompted review
Reply from Millets - Newark
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Brilliant service at Newark!
Vicky and Clair were excellent - speedy, straight-forward and happy to explain anything. Especially as they had an awkward customer just before me! Very pleased with purchase - action trousers at a good price and then with Scout leader's discount. Thank you!
September 1, 2022
Unprompted review
Reply from Millets - Newark
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
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