Millets - Newark Reviews 

211
TrustScore 5 out of 5

4.8

Unit 10, St Marks Place, NG24 1XT Newark, GB


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Rated 4 out of 5 stars

The staff were friendly, helpful and knowledgeable. They were more than happy to keep fetching different boots for me to try. They also applied an unexpected discount. The staff are better than other... See more

Company replied

Rated 5 out of 5 stars

Indoor Shooting Stick: I was looking for a very small footprint chair or stool that I could use indoors - hence the shooting stick idea. I went into the Newark Millets and spoke to jessie. she got... See more

Company replied

Rated 4 out of 5 stars

First visit previous day slightly marred by abrupt manner of staff member. Returned following day (14/7) to be greeted by friendly and helpful staff ( Rebecca and Jessie) so felt more confident buying... See more

Company replied

Rated 5 out of 5 stars

Went into the Newark store to buy some walking boots for myself and some outdoor clothing for my husband. I cannot thank the assistants Rebecca and Claire enough, they were extremely helpful, friendly... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store

About Millets - Newark

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • Unit 10, St Marks Place, NG24 1XT, Newark, United Kingdom

  • 01636 557177

4.8

Excellent

TrustScore 5 out of 5

211 reviews

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4.8

All reviews

(211)

5,086 reviews in the last 12 months

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Rated 5 out of 5 stars

Claire in Newark Millets was helpful…

Claire in Newark Millets was helpful and professional when helping me sort a new pair of walking shoes today. Thanks very much.

August 25, 2022
Unprompted review
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Reply from Millets - Newark

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Rated 5 out of 5 stars

Retail therapy achieved!

As visitors to Newark we happened upon the Millets store which had a sale on. I needed a pair of trousers. I found a pair which fitted and en route to the till a waterproof coat in a gorgeous colour took my eye, I tried it on...sold!
Meanwhile my husband was looking at footwear. Assisted by Clair found the right size...sold.
So paid at the till.
Impromptu retail therapy achieved. Thank you Vicky and Clair, two lovely ladies!

August 23, 2022
Unprompted review
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Reply from Millets - Newark

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Friendly and helpful

Tidy and clean store. Staff were friendly and helpful. Silvia showed me all the products available in regards to the item I was looking which enabled me to choose exactly what I wanted. Quick and easy to pay.

August 20, 2022
Unprompted review
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Reply from Millets - Newark

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

Rated 5 out of 5 stars

Fruitful visit

Very good visit to your Newark shop. Found exactly what we needed and well looked after by staff. Thank you

August 19, 2022
Unprompted review
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Reply from Millets - Newark

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Came in for water carrier and got a bargain

Bought a camp water carrier. Asked to try on a pair of walking sandals. Have never been able to get any that really fitted before. Assistant, Sylvia helped me through the process and I was able to purchase a pair.

August 9, 2022
Unprompted review
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Reply from Millets - Newark

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Rated 5 out of 5 stars

Very helpful service!

A very helpful and pleasant lady called Sandra helped me find the perfect pair of walking shoes! Efficient and friendly service from her and her colleague Becky who served me at the till!
+ open on Sunday 👍😊

August 8, 2022
Unprompted review
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Reply from Millets - Newark

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

Rated 5 out of 5 stars

Sandra was very helpful assisting us…

Sandra was very helpful assisting us with finding walking boots for myself and my daughter. Brilliant service.

August 7, 2022
Unprompted review
Millets - Newark logo

Reply from Millets - Newark

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Not very often I go into this store but…

Not very often I go into this store but today was a treat. Lots of discounted climbing stuff which was amazing and my student discount was applied ontop. Friendly staff and a nice place to shop. Thanke

August 5, 2022
Unprompted review
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Reply from Millets - Newark

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Millets Customer Care Team

Rated 5 out of 5 stars

Silvia and Vicky at Newark

Silvia and Vicky at Newark - excellent

July 29, 2022
Unprompted review
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Reply from Millets - Newark

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Went in today to buy a pair of trainers…

Went in today to buy a pair of trainers to replace the worn out pair from 10 years ago. Becky and Vicky could not have been more helpful, finding the shoes I wanted, and then taking everything to the till, whilst I replaced my shoes. Excellent service, and thank you very much, ladies

July 23, 2022
Unprompted review
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Reply from Millets - Newark

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

I would like to say a huge thank you to…

I would like to say a huge thank you to Sandra and Silvia who helped me choose a rucksack and camel pack for a recent challenge walk I was about to embark on. They are a credit to Millets and very knowledgeable about the product range. They were also able to help me with scout leader discount which was super useful.

July 22, 2022
Unprompted review
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Reply from Millets - Newark

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Great pair of Merrell sandals!

Great pair of Merrell sandals!
Very helpful member of staff, Becky, good choice of options in store and Merrell sandals in the sale.
Comfortable to wear, robust flexible sole and fully adjustable straps etc.

July 18, 2022
Unprompted review
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Reply from Millets - Newark

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

I was swerved by a women named Becky…

I was served by a women named Becky who was super helpful in finding deals while I got all my kit.

July 16, 2022
Unprompted review
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Reply from Millets - Newark

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

A refreshing change!

Excellent help and service from Becky and the staff in the Newark store when attempting to leave a parcel for collection by UPS. Nothing was too much trouble, she was very patient and I appreciated the time she/they took helping me. Thank you!

July 15, 2022
Unprompted review
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Reply from Millets - Newark

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Millets Customer Care Team

Rated 5 out of 5 stars

would like to thank Becky and Clair a…

would like to thank Becky and Clair a big thank you for there help in your store sorry late writing a review was having trouble with the site

thanks again Girls

July 13, 2022
Unprompted review
Millets - Newark logo

Reply from Millets - Newark

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

Good Service..with a smile

I wanted a pair of comfortable boots just to go round shops in..nothing expensive just right support. Clair at Newark store was lovely, understood my limited needs(and means). Found me exactly what I wanted at a good price. She was very helpful and so pleasant. A credit to Milletts for sure. Thanks, Clair. Write up by Julian Flexen

July 11, 2022
Unprompted review
Millets - Newark logo

Reply from Millets - Newark

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Shopping for The Duke of Edinburgh (the…

Shopping for The Duke of Edinburgh (the awards thing, not the actual Duke) and the staff were a delight and could not have been more helpful in helping me to spend my money on many of the items on the D of E list!
Prices seemed very reasonable for the quality of the goods and it seemed that on top of the D of E discount the more we spent the overall discount increased, which tempted me in to buying gadgets such as a camping multi tool which wasn’t strictly necessary!
One of the charming assistants (possibly Becky?) was a little clumsy and knocked the display of camping mats off the top shelf causing a little bit of a kerfuffle however whilst picking them up for her, because she was a little too short to reach the top shelf, fortuitously my eye was drawn to a very compact self inflating mattress which will hopefully be much more comfortable than the yoga mats!
Lovely staff - loved shopping there!

July 9, 2022
Unprompted review
Millets - Newark logo

Reply from Millets - Newark

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

I Would just like to thank Becky and …

I Would just like to thank Becky and clair for all there help today and there advice to help me on my travels

Thank you so much 😊

July 7, 2022
Unprompted review
Millets - Newark logo

Reply from Millets - Newark

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Becky was polite & helpful.

July 7, 2022
Unprompted review
Millets - Newark logo

Reply from Millets - Newark

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Clair and Becky at the Newark store…

Clair and Becky at the Newark store were very polite and helpful. Thank you

July 4, 2022
Unprompted review
Millets - Newark logo

Reply from Millets - Newark

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

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