Millets - Southsea Reviews 

790
TrustScore 5 out of 5

5.0

5 Palmerston Road, PO5 3QQ Southsea, GB


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Rated 4 out of 5 stars

So useful to have a local shop with well informed staff. Not sure I want to be asked to donate to your chosen charity, why not have a info up on a board at the till and make it more voluntary

Company replied

Rated 4 out of 5 stars

Polite and efficient staff. Although they did not notice that they and a customer was taking up a lot of space and blocking the way.

Company replied

Rated 5 out of 5 stars

We were served by happy, extremely helpful yet not ‘pushy’ female staff. They were knowledgeable and had experience of the areas we needed help with (marine and safari trekking equipment). Millets had... See more

Company replied

Rated 5 out of 5 stars

A very helpful young man working in the Southsea branch of Millets helped my daughter choose a backpack for travelling. He pointed out the features required for the type of trip my daughter planned, s... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store

About Millets - Southsea

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 5 Palmerston Road, PO5 3QQ, Southsea, United Kingdom

  • 02392 009461

5.0

Excellent

TrustScore 5 out of 5

790 reviews

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5.0

All reviews

(790)

5,663 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jake helped us with so much

Jake helped us with so much! We went into the store looking for boots and other items for my son’s school trip to Africa and he was knowledgable and helpful. Thank you for taking the time to go through the finer details with us!

June 14, 2025
Unprompted review
Millets - Southsea logo

Reply from Millets - Southsea

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent customer service very…

Excellent customer service very knowledgeable staff member Chris

May 23, 2025
Unprompted review
Millets - Southsea logo

Reply from Millets - Southsea

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Chris the assistant who served us was…

Chris the assistant who served us was extremely helpful, as was the other member of staff. Will look to use shop again.

May 16, 2025
Unprompted review
Millets - Southsea logo

Reply from Millets - Southsea

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Millets Customer Care Team

Rated 5 out of 5 stars

A very happy shopping experience

I found the assistant Jim engaging and very helpful. He knew his subject and l felt confident buying the shoes.
Thankyou
Anne Branson

May 15, 2025
Unprompted review
Millets - Southsea logo

Reply from Millets - Southsea

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Brilliant staff

Brilliant staff , really took time and trouble to make the experience good when an order went missing

May 9, 2025
Unprompted review
Millets - Southsea logo

Reply from Millets - Southsea

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Southsea Millets Branch

We were served by happy, extremely helpful yet not ‘pushy’ female staff. They were knowledgeable and had experience of the areas we needed help with (marine and safari trekking equipment). Millets had price match with their online shop so we were delighted with the savings and could see the quality first hand. An excellent experience all round. Thank you.

April 9, 2025
Unprompted review
Millets - Southsea logo

Reply from Millets - Southsea

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Truly went the extra mile!

Absolute top service from Chris in Southsea. I needed to exchange an item bought from another Millets store for which I didn’t have the receipt. Chris sent me off for a coffee while he phoned them and sorted it all. I returned 30mins later, all done, left with a new pair of Merrells. Superb!

March 23, 2025
Unprompted review
Millets - Southsea logo

Reply from Millets - Southsea

Thanks for giving us a 5 star review.

It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Millets Customer Care Team

Rated 5 out of 5 stars

Great customer service

The young lady offered great advise on our purchase. She was helpful and friendly and made our visit very pleasant.

February 23, 2025
Unprompted review
Millets - Southsea logo

Reply from Millets - Southsea

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

Rated 5 out of 5 stars

Great advice

Just bought some hiking boots and was given really great advice as to which types to go for and which to avoid and why - very happy with the service and overall experience!

February 8, 2025
Unprompted review
Rated 5 out of 5 stars

Really helpful staff

Really helpful member of staff who sorted out a problem with a rucksack. And I bought a lovely and very cosy hooded fleece. Would highly recommend the store.

February 5, 2025
Unprompted review
Rated 5 out of 5 stars

Big thumbs up

Great customer service this afternoon from Jay; helpful, knowledgeable 👍
A credit to the shop

January 26, 2025
Unprompted review
Rated 5 out of 5 stars

An enjoyable shopping experience

I had been to a couple of other well known shops over the Xmas break, but today I found myself back in Southsea and now have a new pair of walking boots, bought in their generous sale. Very happy and ready to get out walking. So thank you to Lauren for your assistance, but the other staff were lovely too. A really positive shopping experience and great staff teamwork.

January 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great value!

Millets is always good value and even more so in the January sales! As ever, the staff were helpful and friendly.

January 14, 2025
Unprompted review

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