Millets - Southsea Reviews 

790
TrustScore 5 out of 5

5.0

5 Palmerston Road, PO5 3QQ Southsea, GB


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Rated 4 out of 5 stars

So useful to have a local shop with well informed staff. Not sure I want to be asked to donate to your chosen charity, why not have a info up on a board at the till and make it more voluntary

Company replied

Rated 4 out of 5 stars

Polite and efficient staff. Although they did not notice that they and a customer was taking up a lot of space and blocking the way.

Company replied

Rated 5 out of 5 stars

We were served by happy, extremely helpful yet not ‘pushy’ female staff. They were knowledgeable and had experience of the areas we needed help with (marine and safari trekking equipment). Millets had... See more

Company replied

Rated 5 out of 5 stars

A very helpful young man working in the Southsea branch of Millets helped my daughter choose a backpack for travelling. He pointed out the features required for the type of trip my daughter planned, s... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store

About Millets - Southsea

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 5 Palmerston Road, PO5 3QQ, Southsea, United Kingdom

  • 02392 009461

5.0

Excellent

TrustScore 5 out of 5

790 reviews

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5.0

All reviews

(790)

5,663 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly and welcoming staff

Friendly and welcoming staff, no pressure selling. Fair pricing, good amount of sales stock, accept Blue Light Card. Nice to be able to try on clothing. Long live the high street shop.

January 11, 2025
Unprompted review
Rated 5 out of 5 stars

Pop into excellent North Ridge Down Jacket

Pop into Millets just to have a look around. Got talking to a member of staff about the range of Down Jackets on show. He was polite, knowledgeable and extremely helpful. Without planning to, I left with a North Ridge Tech Down Jacket at a very good price. I’m delighted with the purchase and have no hesitation in recommending Millets.

January 11, 2025
Unprompted review
Rated 5 out of 5 stars

Kiera and Chris

Kiera and Chris were super helpful going above and beyond to provide excellent service. Checked the stockroom for the shoes we were looking for. Would recommend to anyone looking for outdoor gear in Portsmouth

December 30, 2024
Unprompted review
Rated 5 out of 5 stars

Great discount on Merrill footwear and…

Great discount on Merrill footwear and well served by stalk.

December 27, 2024
Unprompted review
Millets - Southsea logo

Reply from Millets - Southsea

Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Millets Customer Care Team

Rated 5 out of 5 stars

Always a great pleasure visiting an…

Always a great pleasure visiting an actual store and being able to look at things rather than guess online. Staff are always super helpful. Great service all round! Thank you.

December 18, 2024
Millets - Southsea logo

Reply from Millets - Southsea

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

Great shop.

Great shop.
Super friendly and knowledgeable staff.

December 27, 2024
Unprompted review
Millets - Southsea logo

Reply from Millets - Southsea

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Helpful staff

Chris was really helpful, explaining the difference between two pairs of track shoes I was looking at. Seemed really knowledgeable and happy to help.

December 27, 2024
Unprompted review
Millets - Southsea logo

Reply from Millets - Southsea

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Really great customer service

Really great customer service today in Millets Southsea. The salesperson was really good with my little boy, putting him at ease and making shoe shopping a fun and engaging experience.

December 20, 2024
Unprompted review
Millets - Southsea logo

Reply from Millets - Southsea

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Rated 5 out of 5 stars

Why go anywhere else

Professional, efficient and friendly staff. Helpful without being overbearing. Always feel welcome and know that assistance is available if required. Keep up the good work 👏

December 20, 2024
Unprompted review
Millets - Southsea logo

Reply from Millets - Southsea

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent service

Excellent service. I had quite a complicated returns issue which was sorted quickly, efficiently and with a smile. Thanks Chris!

December 10, 2024
Unprompted review
Millets - Southsea logo

Reply from Millets - Southsea

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent customer service as usual…

Excellent customer service as usual from Chris in the Southsea branch. Really knowledgeable and took the time to price check and save us £65 on a great coat, much appreciated ☺️

December 14, 2024
Millets - Southsea logo

Reply from Millets - Southsea

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Millets Customer Care Team

Rated 5 out of 5 stars

Really helpful

Really helpful, friendly and knowledgeable team.

December 8, 2024
Unprompted review
Millets - Southsea logo

Reply from Millets - Southsea

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Very happy to have such a lovely store…

Very happy to have such a lovely store in Southsea, which I’m keen to support. The staff are very helpful and the shop is well stocked. I bought a warm, fleecy jacket for a friend’s birthday present, as she spends a lot of time outdoors - it was very reasonably priced, too.

December 2, 2024
Unprompted review
Millets - Southsea logo

Reply from Millets - Southsea

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Knowledgeable staff

Lovely, friendly knowledgeable staff! Grateful that I was able to get what I needed in a timely manner. Thank you! Will be back next time I'm in the area!

November 26, 2024
Unprompted review
Millets - Southsea logo

Reply from Millets - Southsea

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Looking for a waterproof medium…

Wanted to buy a waterproof medium length coat. Staff in Milletts Southsea were very helpful and pleasant. Tried a couple, then they sorted one for me that I had not seen. Just the job. Well done Southsea.

November 25, 2024
Unprompted review
Millets - Southsea logo

Reply from Millets - Southsea

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

I popped into millets southsea to look…

I popped into millets southsea to look for a new coat and boots for an upcoming holiday. I was very impressed with the staff, one of the staff whose name was Sam was very helpful and patient with me . Sam had tones of knowledge about their products. I picked a nice all weather coat out which Sam told me about. All in all a 5out of 5 experience. Thanks again to the whole team and especially Sam

November 23, 2024
Unprompted review
Millets - Southsea logo

Reply from Millets - Southsea

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Millets Customer Care Team

Rated 5 out of 5 stars

Great shopping experience

Served by Jake today who was very helpful and patient with my daughter trying on several pairs of walking boots. Millets in Southsea is always a great place to go for walking bits, good quality makes at good prices.

November 16, 2024
Unprompted review
Millets - Southsea logo

Reply from Millets - Southsea

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Very Helpful

Very Helpful

November 16, 2024
Unprompted review
Millets - Southsea logo

Reply from Millets - Southsea

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

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