Millets - Southsea Reviews 

790
TrustScore 5 out of 5

5.0

5 Palmerston Road, PO5 3QQ Southsea, GB


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Rated 4 out of 5 stars

So useful to have a local shop with well informed staff. Not sure I want to be asked to donate to your chosen charity, why not have a info up on a board at the till and make it more voluntary

Company replied

Rated 4 out of 5 stars

Polite and efficient staff. Although they did not notice that they and a customer was taking up a lot of space and blocking the way.

Company replied

Rated 5 out of 5 stars

We were served by happy, extremely helpful yet not ‘pushy’ female staff. They were knowledgeable and had experience of the areas we needed help with (marine and safari trekking equipment). Millets had... See more

Company replied

Rated 5 out of 5 stars

A very helpful young man working in the Southsea branch of Millets helped my daughter choose a backpack for travelling. He pointed out the features required for the type of trip my daughter planned, s... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store

About Millets - Southsea

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 5 Palmerston Road, PO5 3QQ, Southsea, United Kingdom

  • 02392 009461

5.0

Excellent

TrustScore 5 out of 5

790 reviews

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5.0

All reviews

(790)

5,703 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Served by a nice man who was very…

Served by a nice man who was very helpful. I bought a dry robe and a good price. Very happy! 😃

August 4, 2024
Unprompted review
Millets - Southsea logo

Reply from Millets - Southsea

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent customer service

Perfect shopping experience. Chris was very helpful and nothing was to much trouble.

August 1, 2024
Unprompted review
Millets - Southsea logo

Reply from Millets - Southsea

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

Rated 5 out of 5 stars

They are always very very helpful and…

They are always very very helpful and friendly in the southsea branch . Katt was great and I was able to use my blue light discount.

August 3, 2024
Unprompted review
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Reply from Millets - Southsea

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

Rated 5 out of 5 stars

Good experience

Good experience, asked for advice on product, member of staff very knowledgeable. Great price.
Recommend

July 28, 2024
Unprompted review
Millets - Southsea logo

Reply from Millets - Southsea

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Super helpful and efficient

Keira was so friendly and helpful straight away one to one service and honoured my discount as doe leader. Really fast efficient service. If more stores had Keiras shops would be fuller! Absolutely recommended!

August 1, 2024
Unprompted review
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Reply from Millets - Southsea

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Rated 5 out of 5 stars

The customer service was brilliant

The customer service was brilliant. The staff member that helped me was friendly and went over and above to help me! The other members of staff I spoke to were approachable and friendly too. A lovely experience on a hot day! Thank you! :)

July 31, 2024
Unprompted review
Millets - Southsea logo

Reply from Millets - Southsea

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Millets Southsea - Excellent Customer Service

I've purchased many times from Millets Southsea and always get excellent customer service. The staff are always friendly and very knowledgeable.

June 5, 2024
Unprompted review
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Reply from Millets - Southsea

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Southsea Milletts…

I went into the Southsea branch to buy walking shoes and the staff (Nadia and Jim) were very friendly and helpful. They have a great range of footwear and the prices are competitive.

July 12, 2024
Unprompted review
Millets - Southsea logo

Reply from Millets - Southsea

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Thank you Jack

Thank you Jack - just popped into Southsea branch and received excellent service ! I choose a walking boot, Jack also recommended one, which was infinitely better but the same budget. Good to have expert advice on hand especially as I am a novice. Great experience.

July 12, 2024
Unprompted review
Millets - Southsea logo

Reply from Millets - Southsea

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Great customer service!

A very helpful young man working in the Southsea branch of Millets helped my daughter choose a backpack for travelling. He pointed out the features required for the type of trip my daughter planned, such as the backpack rain cover for rainy season. Also helping with packing cubes and accessories. Thank you for all your help.

July 11, 2024
Unprompted review
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Reply from Millets - Southsea

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Very knowledgeable and helpful

I went in to buy a tent and some other camping equipment. I spoke to a sales assistant, explained that I'd been online and saw a tent I wanted, but wanted some advice on my choice. The sales assistant was very helpful and knowledgeable about the tents. He gave me some very good advice of how the tent I had chosen wouldn't be the best choice and gave me some recommendations to choose from. After choosing the tent, he was then very helpful in pointing me in the direction of the changing rooms to try on some trousers. All in all, a very pleasant and productive trip, getting everything I needed on the day.

May 27, 2024
Unprompted review
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Reply from Millets - Southsea

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Always provide a good friendly service…

Always provide a good friendly service every time I go in. The clothing I got yesterday was good value and quality.

July 2, 2024
Unprompted review
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Reply from Millets - Southsea

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Millets Customer Care Team

Rated 5 out of 5 stars

Great service

As usual, great service in the Southsea branch.
Jack was helpful and knowledge. He found the items I needed and ordered the one item not held in the shop.

June 28, 2024
Unprompted review
Millets - Southsea logo

Reply from Millets - Southsea

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Very helpful & friendly staff

Very helpful & friendly staff. Good range. A really useful resource

June 30, 2024
Unprompted review
Millets - Southsea logo

Reply from Millets - Southsea

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent shop with helpful staff.

I came in here today for a couple of obscure tent mending products which I probably wouldn't have found on my own. I was ably helped by Chris who also answered my questions about footwear. This is a really good shop with a good range of products and friendly,efficient and pleasant staff. I use it a lot.

June 28, 2024
Unprompted review
Millets - Southsea logo

Reply from Millets - Southsea

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Great experience while looking for walking shoes

Looking for a pair of walking shoes. Really good advice from the sales assistant and I tried a number of different items. We eventually landed in the right pair but my size wasn’t in stock. They arranged for delivery to my home while I was in-store. Couldn’t have been easier. Recommend this branch. Thanks

May 9, 2024
Unprompted review
Millets - Southsea logo

Reply from Millets - Southsea

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Rated 4 out of 5 stars

Polite and efficient staff

Polite and efficient staff. Although they did not notice that they and a customer was taking up a lot of space and blocking the way.

June 25, 2024
Unprompted review
Millets - Southsea logo

Reply from Millets - Southsea

Hi,

Thank you for providing your review.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Great local resource

Great local resource - staff friendly and helpful, have all key essentials for outdoor activities. Great instore but I have also had good experience with collections from online orders.

June 14, 2024
Unprompted review
Millets - Southsea logo

Reply from Millets - Southsea

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

right size, spec, and price point

I popped into the store, knowing I needed a decent sleeping bag for a trip. I was not expecting to find what I needed, but Sam gave me some excellent guidance and helped me pick out a Vango that was the right size, spec, and price point. Good job, Sam....it fits like a glove!

June 15, 2024
Unprompted review
Millets - Southsea logo

Reply from Millets - Southsea

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Really good selection of outdoor…

Really good selection of outdoor equipment in the store. Friendly and knowledgeable staff. Great shopping experience, thank you.

June 10, 2024
Unprompted review
Millets - Southsea logo

Reply from Millets - Southsea

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Millets Customer Care Team

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