Ordering online fairly simple. Confirmation of order good. Did download app to see where order was but felt could have done something themselves. Order arrived at shop ok and within expected timescale... See more
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See what reviewers are saying
I was needing a new pair of walking boots, called in at Millets, Whitehaven. What great service, loads to choose from. Nothing was too much trouble for the assistant, up and down bringing me all d... See more
Company replied
My experience this afternoon was a delight, all of my questions were answered dutifully, my limitations were met and the staff member I had the pleasure of being assisted by, Leo. Was a great help. I... See more
Company replied
Visited looking for walking shoes, young man who advised us was knowledgeable and very pleasant!
Company replied
Company details
About Millets - Whitehaven
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
19/20 King Street, CA28 7LA, Whitehaven, United Kingdom
- 01946 760655
4.9
Excellent
567 reviews
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Fantistic service and value…
Excellent customer service and good value. Fantastically useful advice from staff who have a wealth of experience they willingly share. Shopping with confidence that cannot be matched online. A great shop that met all our walking needs; boots, waterproofs and gloves.
June 23, 2025
Unprompted review
Reply from Millets - Whitehaven
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Great personal service
Great service, good advice. Came in for some inner soles and came out with some other camping and walking stuff.
The guy who helped us was great, giving good advice. When I asked if the company did military discount (they do) he thanked me for my service which means a lot. Great shop packed with a wide range of outdoor stuff over 2 floors.
June 25, 2025
Unprompted review
Reply from Millets - Whitehaven
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Brilliant customer service
Brilliant customer service. I asked for advice on cooking stoves etc and was shown my options and all my questions were answered. Staff always give their full attention and are very approachable.
May 30, 2025
Unprompted review
Reply from Millets - Whitehaven
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
Great store and great staff
We went to Millets in Whitehaven today looking for a tent and we ended up with two! Leanne was a great salesperson, very knowledgeable and very friendly, we'll definitely be back and tell everyone what a great shop this is.
May 29, 2025
Unprompted review
Reply from Millets - Whitehaven
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Great store
Great store, staff are very helpful and friendly. Good range of items at very reasonable prices.
May 22, 2025
Unprompted review
Reply from Millets - Whitehaven
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Great customer service
The gentleman that served me was really helpful and friendly, it made my day; great customer service. (ASS 6/6)? Don’t know if that refers to him, Transaction 91664.
May 5, 2025
Unprompted review
Reply from Millets - Whitehaven
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Reply from Millets - Whitehaven
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Friendly & helpful staff
Easy to find what I was looking for, friendly helpful staff as always
March 24, 2025
Unprompted review
Reply from Millets - Whitehaven
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Millets Customer Care Team
Popped in today with a faulty item
Popped in today with a faulty item, Adrian was more than helpful and always has been Thank you
February 27, 2025
Unprompted review
Reply from Millets - Whitehaven
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
The staff are all helpful and very well…
The staff are all helpful and very well informed. This is my favourite shop in Whitehaven. Always enjoy shopping here and the prices are amazing.
February 9, 2025
Unprompted review
This shop and it's staff over the years…
This shop and it's staff over the years I have been coming here have been fantastic, awesome service and products, hopefully for many years to come , cheers for everything guys and gals 👍
February 6, 2025
Unprompted review
Need more shops like this
The staff were very genuine peaple and more than happy to help me today as i am autistic and have problems when I come to buy walking boots. The staffs guidance and support made me happy with the boots that i chose a correct pair that suited mypersonal requirements and what I wanted .. it was so much easier buying from the store rather than buying
online as I was able to get what I
needed because the employees were more than happy to go through different
products and gave me positive feedback
on the performance and quality of what I
was buying was going to last ..thank you millets of whitehaven. And thank you the lad who served me for doing your job with pride and making it a pleasant shopping experience. 11/10 .
January 31, 2025
Unprompted review
Absolutely the best customer service
Absolutely the best customer service, well done 👏 knowledgeable staff. Nothing was too much bother , tried on so many sandals and found just the right thing. I hate buying shoes but Millets made it much easier and avoided the costly mistakes of buying online . Thank you 🙏
January 18, 2025
Unprompted review
Excellent customer service
Excellent customer service. Easy to exchange an item with advice and extra savings. Thank you so very much.
December 17, 2024
Unprompted review
Reply from Millets - Whitehaven
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Reply from Millets - Whitehaven
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Great service from very helpful staff
Whitehaven shop is well stocked and always able to find what we want. The staff are very helpful and are knowledgeable about the products. Service is first class, it's the second time we have shopped there and will certainly be back again.
November 25, 2024
Unprompted review
Reply from Millets - Whitehaven
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Reply from Millets - Whitehaven
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Brilliant
A regular shopper here and always a great experience with kind and helpful staff, great products and great prices.
November 21, 2024
Unprompted review
Reply from Millets - Whitehaven
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Reply from Millets - Whitehaven
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Friendly helpful staff
November 13, 2024
Unprompted review
Reply from Millets - Whitehaven
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
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