Ordering online fairly simple. Confirmation of order good. Did download app to see where order was but felt could have done something themselves. Order arrived at shop ok and within expected timescale... See more
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I was needing a new pair of walking boots, called in at Millets, Whitehaven. What great service, loads to choose from. Nothing was too much trouble for the assistant, up and down bringing me all d... See more
Company replied
My experience this afternoon was a delight, all of my questions were answered dutifully, my limitations were met and the staff member I had the pleasure of being assisted by, Leo. Was a great help. I... See more
Company replied
Visited looking for walking shoes, young man who advised us was knowledgeable and very pleasant!
Company replied
Company details
About Millets - Whitehaven
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
19/20 King Street, CA28 7LA, Whitehaven, United Kingdom
- 01946 760655
4.9
Excellent
567 reviews
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Marvellous Millets! Fantastic service today from the two…
Fantastic service today from the two gents in Millets, Whitehaven. Very helpful, informative & happy chaps. So pleased with my purchases & local walking tips too. First class 👍😊
June 15, 2024
Unprompted review
Reply from Millets - Whitehaven
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
Very pleasant young man at Whitehaven…
Very pleasant young man, helpful, funny, smiley!
June 15, 2024
Unprompted review
Reply from Millets - Whitehaven
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Visited Millets to buy some trainers
Visited Millets to buy some trainers. Served by a young man who was very knowledgeable about a range of shoes explaining the advantages and disadvantages of each pair. I ended up buying a pair which will meet my needs for a very good price. I have used Millets in Whitehaven many times in the past and the service has always been good. Stodgy was no different.
June 11, 2024
Unprompted review
Reply from Millets - Whitehaven
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Forgot my boots!!
Came to walk up Sca Fell Pike at midnight for charity and forgot my boots!! Visit to Millets solved that and ended up buying a pair of very comfortable Peter Storms from a great choice of brands. They did the job nicely and we arrived at the summit in swirling winds and rain in the early hours - no sign of the hoped for sunrise!! What made the visit to the store special was the immediate rapport with the manageress and the attention she showed to us, especially Tyson the dog! Natural friendliness and excellent service!!! Thank you
June 8, 2024
Unprompted review
Reply from Millets - Whitehaven
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Very knowledgeable and patient whilst I…
Whitehaven
Very knowledgeable and patient whilst I finally decided on a pair of hi-tec shoes. This was my second visit as I needed more time to try on and bring my insoles. These shoes are so comfortable I didn't even need my insoles! Thank you so much.
June 10, 2024
Unprompted review
Reply from Millets - Whitehaven
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Strongly recommend for customer service
The team at Millets were so helpful. I’m autistic and have sensory issues with clothes. The staff patiently walked me through my options and helped me find the right coat so I can be comfortable, even without breaking the bank! If not for this experience, I’d have gone on holiday in t-shirts and probably come home with the flu.
June 10, 2024
Unprompted review
Reply from Millets - Whitehaven
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
staff were amazing and very helpful…
staff were amazing and very helpful with great knowledge of there products my dog tyson loved them as much as we did the waterproof trousers we got for our charity climb was a god send would go back there next time am around whitehaven and to let you guys know we completed the climb in the poor weather thanks again for the help off you guys
June 8, 2024
Unprompted review
Reply from Millets - Whitehaven
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Visited the store whilst in Whitehaven…
Visited the store whilst in Whitehaven as I always seem to pick up some great bargains, not only outdoor gear but some high end fashion items. staff are always friendly even treating my dog to the odd biscuit.
June 9, 2024
Unprompted review
Reply from Millets - Whitehaven
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Great service
Great service, should have got the young dark haired guys name but he was very helpful.
June 9, 2024
Unprompted review
Reply from Millets - Whitehaven
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Super helpful and knowledgeable staff
The shop assistant who served me was super helpful and very knowledgeable about the products. I was very happy with the jacket I bought with her help.
June 8, 2024
Unprompted review
Reply from Millets - Whitehaven
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Reply from Millets - Whitehaven
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Excellent service
Excellent service, the kind staff behind the counter went above and beyond to provide a great service. Even discounted too! If you’re reading this, yes I did leave the review!
May 29, 2024
Unprompted review
Reply from Millets - Whitehaven
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Millets Customer Care Team
Friendly and helpful staff.
May 28, 2024
Unprompted review
Reply from Millets - Whitehaven
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Jack - Supportive, considerate customer service
Jack - Supportive, considerate customer service.
May 23, 2024
Unprompted review
Reply from Millets - Whitehaven
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Millets Customer Care Team
The staff were first class polite and…
The staff were first class polite and friendly and helpful with my purchase
May 19, 2024
Reply from Millets - Whitehaven
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
The staff at Whitehaven Millets are…
The staff at Whitehaven Millets are always polite, helpful, and very knowledgeable of the products in the store.
May 19, 2024
Unprompted review
Reply from Millets - Whitehaven
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Exceptional Service at Millets Whitehaven
I visited Millets Whitehaven late last week and received exceptional service as usual, the staff there are friendly and really know what they're talking about!
May 10, 2024
Unprompted review
Reply from Millets - Whitehaven
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
The loveliest staff ever
The loveliest staff ever
Always so incredibly helpful and knowledgeable
Highly recommend
May 10, 2024
Unprompted review
Reply from Millets - Whitehaven
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Friendly with advice
Friendly with advice, choice of items to choose from
May 9, 2024
Unprompted review
Reply from Millets - Whitehaven
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Delightful service
I was collecting a parcel that was heavier than expected; and the young man , who had already been extremely polite and helpful , carried it to my car for me and loaded it. In these days of low expectations it was refreshing and very much appreciated ! Thank you
May 9, 2024
Unprompted review
Reply from Millets - Whitehaven
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Millets Customer Care Team
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