Milner Off Road Reviews 

162
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I'm writing this review on behalf of my brother. My brother recently purchased parts from Milner Off-road and received delivery the very next day. His Shogun Sports cylinder head was cracked, so he pu... See more

Rated 5 out of 5 stars

Always had a good experience from all at milners. Good quality parts and always well packages and promptly delivered. When fitting one of their clutches recently we encountered a few little issues... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant service, if your like me and can’t wait a week for your parts come to Milners. Competitive pricing, fast delivery and brilliant helpful staff! Ordered some Mitsubishi parts a... See more

Rated 5 out of 5 stars

We have used Milner many times, and always had a positive experience. Items always in stock, good prices, knowledgeable staff, fast reliable delivery and even a VAT receipt emailed without having to a... See more

Company replied

Company details

  1. Auto Parts Store

Written by the company

Milner Off Road Ltd are the leading UK mail order 4x4 parts suppliers, offering parts for most Japanese 4x4 vehicles. We have been trading since 1981, originally developing engine conversion kits, then realised the expanding market for Japanese 4x4 parts. We now provide parts to drivers across the world, covering domestic users, or offering trade 4x4 accessories to businesses. Now operating from new purpose built premises in Matlock, Derbyshire, we supply to trade and retail customers in both the UK and overseas. With over £2 million of parts on stock, we supply at very competitive prices. All parts shown on our website can be delivered to your home or business address in the U.K by carrier on a 1 - 2 day service. Certain areas in Scotland and Off Shore Islands may take a wee bit longer. We also deliver worldwide - please contact us for further details. Because we specialise in 4x4 vehicles our product knowledge is extensive and we can advise on problem areas such as import vehicles. Our knowledgeable and friendly staff will be happy to assist and advise. Milner Off Road Racing continues to develop the competition and specialised area of its operation and details of their products can be found on the Off Road Racing section of the website.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

162 reviews

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4.4

All reviews

(162)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful people

Very helpful people. Huge amount of stock, very reasonable prices.
Highly recommended.

January 22, 2019
Unprompted review
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Reply from Milner Off Road

Thanks for the awesome feedback Roger :)

Rated 4 out of 5 stars

Impressive but costly postage.

Great place for extensive amount of parts for my imported truck. Everything arrives in excellent time and properly packaged. Some things not always in stock and pretty expensive post for some small parts!!

January 22, 2019
Unprompted review
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Reply from Milner Off Road

Thank you for the good feedback Clive :)

Rated 5 out of 5 stars

I would recommend this company

Have used Milner many times for my LandCruiser parts and would thoroughly recommend them, they provide First Class Service and Delivery and there prices are excellent.

January 22, 2019
Unprompted review
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Reply from Milner Off Road

Thanks for the awesome feedback Terry :)

Rated 5 out of 5 stars

Fabulous company to deal with.

Fabulous company to deal with, we are a small garage but the parts are always delivered on time, more often than not they arrive early and the prices are great. Thanks Milner please keep doing what your doing.

January 22, 2019
Unprompted review
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Reply from Milner Off Road

Thanks for the fantastic feedback Ged. :)

Rated 5 out of 5 stars

Excellent service

Excellent service, well packaged, and delivered in a professional, timely manner.

January 22, 2019
Unprompted review
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Reply from Milner Off Road

Thanks for the awesome feedback Andy :)

Rated 5 out of 5 stars

Great service, great prices, fast shipping

Great service, great prices, fast shipping, OK wrapping. Have ordered several times, always got what I wanted. Customer service is a pleasure, with good knowledge and very helpful.
Shipping costs is a bit on the high side, they could consider som cheaper options there.
All in all my #1 for parts to my Pajeros/Shoguns.

January 22, 2019
Unprompted review
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Reply from Milner Off Road

Thank you for the fantastic feedback Bent :)

Rated 5 out of 5 stars

Great service

Great service, great prices, and great selection.
I always recommend Milner to friends and colleagues with 4X4s

January 22, 2019
Unprompted review
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Reply from Milner Off Road

Thanks for the great feedback Richard :)

Rated 5 out of 5 stars

Ship parts to Cyprus

Ship parts to Cyprus via courier or shipping agents in record time.
Keep my Ford Ranger pick up on the road. Thanks folks!

January 22, 2019
Unprompted review
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Reply from Milner Off Road

Thanks for the fantastic feedback Wesley :)

Rated 5 out of 5 stars

1989 4runner

Simply fast and reliable!! Great quality parts, good communication and fast delivery time. Have recommended Milner Off Road to other people.

January 22, 2019
Unprompted review
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Reply from Milner Off Road

Thanks for the awesome feedback Zoran :)

Rated 5 out of 5 stars

Milners

I have been using miners for quite a few years for various vehicles I have owned. I have always found there service to be excellent, parts are good quality and delivered quickly.

January 22, 2019
Unprompted review
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Reply from Milner Off Road

Thank you so much for the excellent review :)

Rated 5 out of 5 stars

I came from Germany

I came from Germany. Milner has spare parts cheaper than in Germany.
Keep on

January 22, 2019
Unprompted review
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Reply from Milner Off Road

Thank you for the awesome feedback Christian :)

Rated 5 out of 5 stars

Very Satisfied Customer - Ireland

Hi, I am based in Ireland and have ordered parts for my Trooper>
The services is top class and they always come back to my question in a very timely manner.
The shipping cost and the delivery times to Ireland were brilliant too.
I will be ordering more parts from Milner in the future and I have recommended them to many of my friends who have experienced the same results.
Keep up the good work Milner

January 22, 2019
Unprompted review
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Reply from Milner Off Road

Thank you for the in-depth & informative feedback Richard :) Awesome.

Rated 5 out of 5 stars

A happy customer

All the items i have ordered have been in stock and delivered very quickly, staff are always friendly and helpful, either by email or phone.

January 22, 2019
Unprompted review
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Reply from Milner Off Road

Thank you for the great feedback Joops :)

Rated 5 out of 5 stars

I have been occasional customer from…

I have been occasional customer from Germany for a Toyota Prado I am using in Africa. Pricing and service always have been top class, as well as the quality of the parts supplied.
I will at any time come back, and in fact have recommended Milner Off Road to other people.

January 22, 2019
Unprompted review
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Reply from Milner Off Road

Thank you for the fantastic feedback Hans :)

Rated 5 out of 5 stars

Fine and Professional

We are an italian automotive company , bought some spare parts by this supplier.
Fine , expert , very professional.
All the products bought from him are valid as you can see.
Good communication and delivery time fast.
Boxed accurately.

January 22, 2019
Unprompted review
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Reply from Milner Off Road

Thank you for the awesome feedback Fabio :)

Rated 5 out of 5 stars

I am a private mecanic in Norway

I am a private mecanic in Norway, milner offroad is the best, gr8 help and gr8 parts for my Ranger & Shogun, Thanks Again Milner crew 👍🇳🇴👍

January 16, 2019
Unprompted review
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Reply from Milner Off Road

Thank you for the awesome Feedback Svein :)

Rated 1 out of 5 stars

Dissapointed !!!

Dissapointed !!!

Be very careful if you buy material from Milner Off Road Ltd, I have a dispute with them (at the moment they turn a deaf ear) in which they have sent me material (which they sell as genuine Toyota) and which is not, besides being of very poor quality ... we talked about upper and lower suspension arms for the HDJ 100 ... before they were sold genuine (which was when I bought them and they assured me by email that they were genuine ... I have the full email) now they do not sell them originals but before Yes. They have admitted (I have long and extensive email) that they sold me genuine material but that was not the case ... sorry ... the only thing they offer me are some damn replacement polyurethane bushes which I do not accept. I want my genuine material (upper and lower arms) that's why I paid for it but they ignore the problem because they are NOT in warranty ... you trust these companies but when there are problems (after Km) they do not accept the scam that They are doing, who was going to imagine that the material they sold me was not genuine when they assured me by email after asking the question directly?

I bought the material in May 2017 to give you an idea of ​​the time it has been mounted and with only 21,000 km.

So far this company was a reference of genuine Toyota material, also clearly specify whether it is or not .. but now they have lost all the credibility they had with me, I am totally disappointed with their behavior, this should not happen and they have to rectify.

I have spent a lot of money in solving the problem that MilnerOffRoad has generated and the most disappointing thing is that they admit what has happened but refuse to send me the genuine material or give me back the money, it is unacceptable.

I will publish everything I can in social networks and other media so that everyone knows what is exposed, if you think that this should reach more people, forward it.

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Sorry but that is NOT true, when I placed the order was GENUINE material, the query was made just after when looking at your website and did not appear as genuine and made me suspect and unfortunately you have given me the right .. you are not telling the truth. If you do not want to admit it is your problem, not mine ... you are not doing well and it is essential that people know what is exposed if you buy material that you announce as original, now or before, that does not matter, The seriousness of your business I think is above whether the product is under warranty or not. The quality of the product is horrible although you say the opposite, and what happens with the iron and the ball joint etc ... I do not trust this product even if I change the silentblocks ... and the lower ones? ... you have completely disappointed me and the only way to solve it and correct my comments and those that people around me transfer is that you send me the genuine material or that you give me back my money, for your fault I am winning a lot money that you are not going to give me ... I do not admit it.

Soon I have to take (again) the car to the mechanic and we will review the inferior ones in addition to contrast with Toyota if they really are genuine or not ... I think that again I will take another bad surprise.

I had a lot of confidence with you and I only hope that you are up to a serious and responsible company.

If I say a lie, there is no problem, defend it but as I am telling the truth I have nothing to hide.

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The order I did and I paid on 04/19/2017 where it appeared that the material was genuine ... after a few days browsing your website I discovered that it did not appear and I asked you to be calm ... that was the 11th / 05/2017, initially you said no but I went to ask with the order number 196001 and then you confirmed that if it was genuine .. if I had known I had opened a dispute with Paypal to NOT accept the material .. as you will see, this is what happened, you can accept or not .. that's your thing, do not tell me things that are a lie .. you can do all the checks you want.

November 6, 2018
Unprompted review
Milner Off Road logo

Reply from Milner Off Road

Dear Manuel,
I am very disappointed that you feel you need to leave such a review, especially as you are leaving the same review on a number of platforms.
You first emailed us 11th May 2017 asking if these parts were genuine, to which we replied they were not, as we had just received new stock from a new supplier, as genuine stocks were drying up. You then went ahead and placed the order on our online shop, at which point you asked again if they were genuine. We then got the stores staff to check the stock & found both lower were genuine and two uppers that were Japanese equivalent, which stores class as a genuine equivalent.
The brand you received was FUJI which are OEM spec Japanese products. Regardless of whether parts are genuine or not, they all come with 12 months warranty – which is clearly stated on our website and on the back of your purchase invoice.
You purchased the products 11th May 2017 – you then contacted us 1st October 2018 to advise the parts you had purchased had a fault. Even though these parts were 5 months out of warranty, we offered you FREE replacement bushes and FREE shipping – this would sort the issue that you had. All of this being as a good will gesture on our behalf, as your parts were out of warranty.
We have offered to help you but what you are asking for is unreasonable.
We can no longer supply genuine upper wishbones as these are unavailable from our supplier, which we have explained to you.
To conclude my reply – your parts are 5 months out of warranty – yet we have still offered to get you back on the road by supplying replacement parts, which you have refused.
If you wish to reconsider our offer, we would be more than happy to supply the parts offered previously up until 30th November.
Regards,
Harriet

** EDIT : In response to your edited review - we stand by our previous comments and the offer is still open until 30th November 2018 - thank you **

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