Milner Off Road Reviews 

162
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I'm writing this review on behalf of my brother. My brother recently purchased parts from Milner Off-road and received delivery the very next day. His Shogun Sports cylinder head was cracked, so he pu... See more

Rated 5 out of 5 stars

Always had a good experience from all at milners. Good quality parts and always well packages and promptly delivered. When fitting one of their clutches recently we encountered a few little issues... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant service, if your like me and can’t wait a week for your parts come to Milners. Competitive pricing, fast delivery and brilliant helpful staff! Ordered some Mitsubishi parts a... See more

Rated 5 out of 5 stars

We have used Milner many times, and always had a positive experience. Items always in stock, good prices, knowledgeable staff, fast reliable delivery and even a VAT receipt emailed without having to a... See more

Company replied

Company details

  1. Auto Parts Store

Written by the company

Milner Off Road Ltd are the leading UK mail order 4x4 parts suppliers, offering parts for most Japanese 4x4 vehicles. We have been trading since 1981, originally developing engine conversion kits, then realised the expanding market for Japanese 4x4 parts. We now provide parts to drivers across the world, covering domestic users, or offering trade 4x4 accessories to businesses. Now operating from new purpose built premises in Matlock, Derbyshire, we supply to trade and retail customers in both the UK and overseas. With over £2 million of parts on stock, we supply at very competitive prices. All parts shown on our website can be delivered to your home or business address in the U.K by carrier on a 1 - 2 day service. Certain areas in Scotland and Off Shore Islands may take a wee bit longer. We also deliver worldwide - please contact us for further details. Because we specialise in 4x4 vehicles our product knowledge is extensive and we can advise on problem areas such as import vehicles. Our knowledgeable and friendly staff will be happy to assist and advise. Milner Off Road Racing continues to develop the competition and specialised area of its operation and details of their products can be found on the Off Road Racing section of the website.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

162 reviews

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No recent history of asking for reviews

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4.4

All reviews

(162)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I ordered a brake disc and pad set…

I ordered a brake disc and pad set along with a new caliper for my Hilux. The advisor I dealt with was courteous and knowledgable. The parts arrived as described the next day. Perfect service.

June 14, 2019
Unprompted review
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Reply from Milner Off Road

Thanks for the awesome feedback Peter :)

Rated 5 out of 5 stars

I just want to say I am blown away by…

I just want to say I am blown away by the customer service I just received from Matthew at your service centre. He was kind, non judgemental and extremely helpful. I will definately be writing a glowing review on my experience with Milner on your social media. Over the moon that he has had it sorted in a matter of a quick phone call. Please pass on this message to him as he deserves the praise.

June 3, 2019
Unprompted review
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Reply from Milner Off Road

Thank you for the awesome feedback Beki, glad Matthew was able to sort everything for you :)

Rated 5 out of 5 stars

Seriously.. give me a chance..

Hmmm now it's my second time getting parts from Milner off Road.. let's be honnest, the fist time I made a order, it arrived even a day before it was planned, and the fit was spot on...
Ok we all know that good things come to an end, and there for was I sure of that the latest order would be full of problems...
So a bit concerned, I placed an order for a compleate kit of leafsprings for my L200..
And ofcause this time they arrived on the right day... so the day after I planned to mount them, but of cause there was a brushing missing, and I thought to my self... now I got you guys, I will never giver you more than two stars in here, so feeling confident about it, I gave you a call... And you answered my call.... seriously.... on a saturday??? Give me a chance to complain about something... plz, and the lady I talked with was even kind and helpful and promised me to get it shipped out the following Monday...

So all in all, I can only be 100% satisfied with Milder Off Road and the staff, their service level is beyond anything else I've have tried👍👍👍

May 7, 2019
Unprompted review
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Reply from Milner Off Road

Thank you for your fantastically honest review Peter.
I am so sorry you had issues with your second order, but I am hoping this hasn't put you off ordering from us in future. :)

Rated 5 out of 5 stars

Thank you so much!

Been searching every shop for the past week for a timing belt for my 1993 Pajero but been unsuccessful everywhere! Upon checking Milner's website I found the correct one required for my car. Ordered my parts Wednesday night expecting delivery Friday (forgetting it was bank holiday) and they rang me first thing Thursday morning to advise unable to get till next week - they managed to sort me out a courier for delivery today as I needed latest Sunday (ready for a pay and play day on Monday) - even though I had to pay £30 for delivery - it was my own fault but I couldn't thank them enough for helping me out and to get this sorted - will use again 120%

April 20, 2019
Unprompted review
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Reply from Milner Off Road

Thank you so much for the awesome feedback Chloe :)

Rated 5 out of 5 stars

Fantastic team

Fantastic team! Extremely helpful and after years of using their services, I could not recommend higher.
Totally trustworthy and supportive.

April 4, 2019
Unprompted review
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Reply from Milner Off Road

Thank you for the fantastic feedback Gilly :)

Rated 5 out of 5 stars

Recently bought a fuel tank and filler…

Recently bought a fuel tank and filler pipe for my shogun sport. Price wise very reasonable and received parts within 24 hrs of ordering. Excellent service 👍 will be using in the future. Cheers.

March 31, 2019
Unprompted review
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Reply from Milner Off Road

Thank you for the awesome feedback Tim :)

Rated 5 out of 5 stars

fast Professional and well priced

Ordered steering and ball joints on line. I received a phone call 10 mins later confirming a few things. I paid for next day delivery, alright a tenner when you spending over 100 I thought was steep. Yet I had top quality parts in my hand by 9.15am the next day allowing me to crack on. Excellent service and they’re happy to help. Competitive pricing too.

March 28, 2019
Unprompted review
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Reply from Milner Off Road

Thanks for the fantastic feedback Lee :)

Rated 1 out of 5 stars

Brought a clutch and the bolts supplied…

Brought a clutch and the bolts supplied for it were wrong for it and ruined the thread in the flywheel, tried to make a complaint and they just ignored my messages, so I called them and they told me it was the mechanics fault for fitting them, even though they supplied the wrong bolts, waste of time, stay clear

My mechanic is not a spastic, he's had 30 years in the trade and knows what he's doing, definitely wouldn't have cross threaded it, he showed me how tight the bolts were and they you could push them with one finger, but he was unable to tighten them to the correct torque because they had ruined the thread, you only replied to me after 2 weeks because I called you but you haven't replied since and I've sent 2 emails since then. What good is a refund for the bolts when I've had to pay £100 for the flywheel to be repaired 😤 you supplied these bits and they were wrong and damage my flywheel, any other company would be as helpful as possible and offer a little more than £2 worth of bolts 🤯

Because he put them all in first hand tight with a rachet and then torqued them up, love how you guys cockup and then shift the blame

March 19, 2019
Unprompted review
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Reply from Milner Off Road

Good Morning Charles, I am sorry that you felt like you needed to leave us this review. I have looked into your order and have also spoken with warranty and technical regarding the issues. Looking into the emails you sent, we have replied to all of these - one of which was direct from our technical team. Your last email to us, you advised you were wasting your time and you were going to leave us a bad review. I'm sorry that we did not reply to that email, but I am not too sure what you wanted us to say back.
If it was the case that the bolts were incorrect, this should have been picked up by your mechanic. At this stage we are unable to check what was supplied or if they were just cross threaded.
As a gesture of goodwill, we can refund you for the bolts and washers which you are advising were incorrect.
Many Thanks
Milner Off Road Ltd

In reply to your additional comments:
When the 1st bolt failed on the torque setting, why would your mechanic then go on to the remaining 7 bolts? Would this not alert him to the fact there may have been an issue?

Rated 5 out of 5 stars

Great to deal with

Good product, but the ladies on the phone knowledgable and friendly internets ok but for great advice phone.. thanks again

March 15, 2019
Unprompted review
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Reply from Milner Off Road

Hi Simon! Thanks for the awesome review :)

Rated 5 out of 5 stars

Top Quality parts and availability!

I've used Milner Off Road as the main resource for parts for my 2003 L200. First order (Cylinder head 3 years ago at the time of writing this) was top quality and delivered promptly, so I've stuck with what works... Since had brake parts, shocks, LED bar and much more together with a recent the 5 piece Exedy clutch kit, ALL have been delivered on time and top quality and never a reason to complain.

Can’t go wrong IMO... Well Done & thank You to All at Milners 4x4!

March 4, 2019
Unprompted review
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Reply from Milner Off Road

Thank you for the AMAZING review Ray :)

Rated 5 out of 5 stars

Great service

Great service and reasonable prices very easy to order

February 8, 2019
Unprompted review
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Reply from Milner Off Road

Thanks for the fantastic feedback Dave :)

Rated 5 out of 5 stars

great service

needed navara front suspension parts spoke to the sales lady on the phone who was very helpfull and the the parts worked out cheaper and better quality than some on eBay I've since orderd a service kit from this company and highly recommend them for their sales people's knowledge of 4x4s and quick delivery will never use europarts for filters etc again as they can't compete with the prices from milners thanks again

January 29, 2019
Unprompted review
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Reply from Milner Off Road

Thank you for the fantastic feedback Craig :)

Rated 5 out of 5 stars

One of the best Toyota 4x4 parts shop

Very friendly, quick communication and shipping.
Products are mostly really good at very good prices. I would always buy again

January 24, 2019
Unprompted review
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Reply from Milner Off Road

Thank you for the awesome feedback :)

Rated 5 out of 5 stars

Service, price, quality.

Used Milner now for all of my 4x4's over the last 12 years. Good service, good prices and good quality.

January 23, 2019
Unprompted review
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Reply from Milner Off Road

Thanks for the awesome feedback Adam :)

Rated 5 out of 5 stars

Great service,whether it's over the…

Great service,whether it's over the phone or on the web ,first stop for anything I need for my l200 , been a customer for the last year or so and can't see that changing,keep up the good work.Dan

January 22, 2019
Unprompted review
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Reply from Milner Off Road

Thank you for the awesome feedback Dan :)

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