Mioskincare Reviews 

189
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

I love their products because they work! Always appreciate the smaller sampler sizes of various products~great for travel!

Company replied

Rated 5 out of 5 stars

I'm a RN and work 12 hour shifts 4 days a week, I often have extremely tired legs by the end of each day, until I found Lucky Legs I was unhappy with previous products from other companies for tired a... See more

Rated 5 out of 5 stars

I was recommended mama mio by one of my friends who had used it throughout her pregnancy and hadn't got any stretch marks as a result of using the tummy rub butter and goodbye stretch marks. i can't s... See more

Rated 1 out of 5 stars

I place an order on 5/2 and was supposed to be delivered on May 8th and it was sent back due to insufficient address even though it had my correct address. I've contacted customer support through Face... See more

Company replied

Company details

  1. Beauty & Well-being

Information provided by various external sources

Here at mama mio and mio skincare we aim to help you look amazing and feel great about your body! Our ‘no nasties’ promise ensures our products are 100% safe to use during pregnancy and our high quality, natural ingredients deliver the results you really want. With our incredible formulas, excellent customer service and expert advice you are at the heart of our brand and we’d love to hear your feedback.


Contact info

4.0

Great

TrustScore 4 out of 5

189 reviews

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4.0

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(189)

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Rated 1 out of 5 stars

Still waiting on my skincare I will…

Still waiting on my skincare I will probably have stretch marks by the time it arrives IVe spent hundreds and paid for express it’s been 4weeks I have tried contacting mio skincare with no such luck terrible

September 19, 2020
Unprompted review
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Reply from Mioskincare

Thank you for taking the time to leave your review.

I am sorry to hear of this matter and I do want to get this looked into.

At present I cannot locate your account, can you please contact us via Live Chat, Social Media or the message option on your account and we can get this resolved for you.

Kind regards,
Matt

Rated 1 out of 5 stars

Order not received.

Order not received.
Multiple emails sent through help desk.
No response a week later almost.
Had full details regarding address + phone number + working from home so always available.

July 24, 2020
Unprompted review
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Reply from Mioskincare

Thanks for the review, Mahnoor.

I can see from the tracking this parcel was delivered on the 27th of July, any issues please let us know.

Cheers,
Matt

Rated 1 out of 5 stars

Did not receive the product yet!

I place order the product since June,14 and suppose to receive within July,03 2020.

Here is my Order Number: 222131519
Order Date: 2020-06-14 14:25
Please at least let me know when it will be arrive at my place?

Thank you

July 7, 2020
Unprompted review
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Reply from Mioskincare

Kanked, I am sorry to hear of this delivery issue.

I have just dropped you a message on your account, can you please sign into your account regarding this and get back to me!

Kind regards,
Matt

Rated 5 out of 5 stars

I love the body scrub and oil.

I love the body scrub and oil.
My skin feels very smooth and healthy.

July 5, 2020
Unprompted review
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Reply from Mioskincare

Cheers for leaving your 5 star review!

This is what I love to hear regarding your buying experience.

Have a good day,
Matt

Rated 5 out of 5 stars

great product

love the belly oil, it has been effective for me. got my package as expected, including the small sample gift.

July 3, 2020
Unprompted review
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Reply from Mioskincare

Hi,

We are so pleased to hear that you are happy with the products and services we have to offer.

Thank you for leaving this great review.

Tracie

Rated 1 out of 5 stars

Worst service

Worst service ever. This is my first time ever order from your website and would probably be the last. I was expecting to receive my order a week ago but until now I didn’t and that’s because I don’t know where my shipment is.. when I track my order it doesn’t tell me it’s with which courier and nobody has contacted me yet... I’ve emailed them a couple of times to further assist me but no response .

June 12, 2020
Unprompted review
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Reply from Mioskincare

Hello Mahra,

Thank you for leaving your review. ​

We would like to investigate this issue for you. ​

We are unable to locate your account using the details you have provided. ​

Please update your review with a valid order number or customer Id for us to contact you directly.​

Thanks,​
Tracie

Rated 1 out of 5 stars

Order not received even past the delivery date promised

Order Number: 214316584
Order Date: 2020-05-08 03:46 UTC

I was supposed to receive my order on 28 May. Not only have I not received any order , I also got no notification of delays or any status updates. I thought after a good first experience , it would be good to return to mama mio. But it’s just been a disappointment as I don’t have the products when I need them. Give me the products or else my money back please !

May 31, 2020
Unprompted review
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Reply from Mioskincare

Hello,

Thank you for leaving your review.

I am sorry to hear that you have had an issue with your order and would like to investigate this further.

I am unable to locate your account using the details you have provided. Please update your review with a valid order number or email address and I will contact you directly regarding this.

Sue

Rated 1 out of 5 stars

Returned customer with horrible shipping experience..

I have been a return customer since the beginning of my pregnancy (even before), however, I recently experienced a very horrible shipping experience with Mamamio, which I never experienced before.. I placed an order on May 7th, hoping the product would be arrived before my due date, at least complete the pregnancy journey with Mamamio, but I still didn’t receive the product yet.... my baby arrived but where is my product??
I contacted the customer service several times since May 21st, waited a long time for a response, they asked my detailed shipping address on May 27th, still waiting for the products to be arrived😔 what a horrible experience... not sure who dropped the ball on this..

May 28, 2020
Unprompted review
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Reply from Mioskincare

Hello,

Thank you for leaving your review.

I am sorry to hear that you have had an issue with your order and have sent you a message to your online account with an update.

Sue

Rated 1 out of 5 stars

I place an order on 5/2 and was…

I place an order on 5/2 and was supposed to be delivered on May 8th and it was sent back due to insufficient address even though it had my correct address. I've contacted customer support through Facebook since no customer service # to call, gave order # and email and haven't heard anything. This is awful! Horrible customer service. They just charged my card and no product or response. Never ordering again from their site.

May 23, 2020
Unprompted review
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Reply from Mioskincare

Hello,

Thank you for leaving your review.

I am sorry to hear that you have had an issue with your order and would like to investigate this further.

I am unable to locate your account using the details you have provided. Please update your review with a valid order number or email address and I will contact you directly regarding this.

Sue

Rated 5 out of 5 stars

Second Trimester Bundle

I ordered the second trimester bundle with the body oil, lotion, and leg rub. So far, I haven’t used the leg cream, but all other products are great. I love the smell and feel of the oil. I also am very pleased with the lotion. The products were delivered so quickly! Will purchase again.

May 20, 2020
Unprompted review
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Reply from Mioskincare

Hi Katy,

It's a pleasure to hear that you are happy with customer service you have received.

Thank you for leaving this review.

Tracie

Rated 5 out of 5 stars

I spoke to some one called Taylor on…

I spoke to some one called Taylor on chat today regarding some help with my order as I had accidentally put in wrong email so I couldn’t receive my order confirmation! So thank you for your help today you have been wonderful :)

March 19, 2020
Unprompted review
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Reply from Mioskincare

Hi Linda,

Thank you for leaving this great review.

Taylor will be so pleased that you are very happy with the customer service you have received.

Thanks,
Tracie

Rated 4 out of 5 stars

love love....no to the boob tube!

The tummy butter rub- love it! Smells amazing! I have been using this my entire pregnancy. Super moisturizing and helps prevent itchy skin. I only apply it once a day after I get out the shower. Every pregnant person needs this products.

Megamama- body lotion also super moisturizing and great smells. I haven’t been using this every day but I do like using it after I shave my legs.

Pregnancy boob tube- so this product was a disappointment for me. I was not a fan of the smell of this product. In fact it reminded me of sour milk. I wouldn’t recommend this product.

March 5, 2020
Unprompted review
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Reply from Mioskincare

Thank you for the review Gabby.

I am pleased to hear you like the first two items mentioned, I do apologise the 3rd item was not for you. Certain items will not always be for everyone and I will pass over your feedback.

Cheers,
Matt

Rated 4 out of 5 stars

Love the skin tight

Love the skin tight, if you use it for a couple of weeks you will notice a difference - it helps alot but is too expensive to maintain.

January 28, 2020
Unprompted review
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Reply from Mioskincare

Hi Patti.

Thanks so much for your review and I'm so glad to hear you love our products!

We really value your feedback and I sincerely hope you continue to enjoy our brand!

Best wishes,

Alan

Rated 5 out of 5 stars

Demi Lee was able to answer my…

Demi Lee was able to answer my questions and concerns in a friendly & efficient way, via chat.

November 29, 2019
Unprompted review
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Reply from Mioskincare

Hello Jennifer,

Thank you for leaving this great review.

Demi Lee will be so pleased that you are happy with customer service you have received.

Kind regards,

Tracie

Rated 1 out of 5 stars

I have not received the product for one…

I have not received the product for one than 1.5month and no one has replied my email. Pls check~

November 28, 2019
Unprompted review
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Reply from Mioskincare

Hi Xue Lin,

Sorry to hear that your order was not received.

I have sent you a separate message through your account to offer a resolution.

Thanks,
Tracie



Rated 5 out of 5 stars

you are good👌🏻👍🏻

November 26, 2019
Unprompted review
Mioskincare logo

Reply from Mioskincare

Hi Amal.

Thanks very much for your review and for taking the time to leave us 5*!

We will always try our utmost and I'm glad you've had a great experience with our brand!

Best wishes,

Alan.

Rated 1 out of 5 stars

First and last purchase

I've only just started using Mama Mio products. I was quick to learn the shipping process is absolutely horrendous. I made my very first (and last) order 22 days ago and I'm still waiting for products to arrive.They advertise that shipping is 3-5 business days and upon my purchase I was told 3-5 days. I received the first part of my order 11 days after ordering only to find that one item was missing that was listed on the packing slip. I am still waiting for the second half of my order (22 days later and counting) and still waiting for my replacement item that was supposed to have been in the first half of my order. Luckily, customer service has been great.
I will not re-order simply due to the fact that this company cannot stand by or even get close to the shipping standards they state. I will find another company with 'no nasties' to spend my money on.

August 28, 2019
Unprompted review
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Reply from Mioskincare

Hi Erin,

I'm really sorry for any inconvenience you have had with your order and that we have not been able to help as of yet.

I have sent a message through your online account which I hope helps, but you are more than welcome to contact me further if necessary to help resolve this.

Best wishes,

Alan

Customer Relations Executive

Rated 1 out of 5 stars

I ordered a number of items almost a…

Terrible customer services. I ordered a number of items almost a month ago and have not received them. Tracking shows that they are help up for some reason and I reached out to your customer services a week ago and still have not gotten a response. Worse online purchase experience ever.

July 9, 2019
Unprompted review
Mioskincare logo

Reply from Mioskincare

Hello,

We appreciate you taking the time to leave this review.

Upon looking into this further we were unaware of this issue and this appears to be the first time you have brought your issue to our attention.

Please drop us a message through your account or alternatively we have our live chat team available to help you.

Thanks,
Tracie

Rated 3 out of 5 stars

I have been using the mio body…

I have been using the mio body sculpting cream for about a month now and have to say I am pleased. I have damaged belly skin from child birth. Stretch marks and crepe, and stretched out skin. I eat clean for the most part exercise which does help ladies however I needed that extra punch. I read the reviews and the product description and decided to give a try. Well although I would need nothing less than a tummy tuck to get my belly back to its original shape let’s keep it real, this has helped some. I absolutely love the fragrance and do see a difference in the appearance of my skin. So conclusion... I will continue the use of this product. I also use the clay scrub, another product I like. I recommend. Thank you mio

July 3, 2019
Unprompted review
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Reply from Mioskincare

Hello Elizabeth,

Thank you for taking the time to leave this review.

We are so very pleased that you are happy with the product you have received.

Please let us know if you require any further help.

Regards,
Tracie

Rated 2 out of 5 stars

there are better and cheaper options out there

It took about 2 weeks before I received the belly butter. I think the consistency is a little too thick and a little hard to spread over the belly but I like that it is made without all the harmful chemicals. I am also not a big fan of the scent. I wish they had one that was unscented. But I may not be reordering again because i can't justify the steep price tag for what the product really is.

June 28, 2019
Unprompted review
Mioskincare logo

Reply from Mioskincare

Hello,

Thank you for leaving your review.

I am sorry to hear you have had an issue with your order and can confirm we do aim to offer our customers the best possible prices for our products.

Sue

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