Missgcouture Reviews 

300
TrustScore 2.5 out of 5

2.7

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Rated 5 out of 5 stars

First time buying from Miss G Couture and was so quick for delivery. Ordered standard del and arrived in 3 days. Bought the Lilac Rafal Blazer in size 10 which was stunning and gorgeous quality, sadly... See more

Rated 1 out of 5 stars

I will never deal with this company again. I long since returned their item and almost a month now I haven’t received my refund. They have ignored my emails. The only rapport I received was a cocky In... See more

Rated 1 out of 5 stars

Do not use this company! Absolute shocking customer service, I ordered 3 items, 2 of them only arrived and was charged for three, sent the other two back and never got a refund for the third item afte... See more

Rated 5 out of 5 stars

Was hesitant to buy after seeing one or two bad reviews but with now actually buying items myself I could not be any happier. Did a huge dress haul as wedding season has arrived and the dresses are BE... See more

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2.7

Poor

TrustScore 2.5 out of 5

300 reviews

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No recent history of asking for reviews

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2.7

All reviews

(300)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quality clothing

Ordered a dress that arrived quickly and was fantastic quality. I needed to return the order due to no longer needing the item and customer services were extremely helpful. Would order again from here.

November 25, 2022
Unprompted review
Rated 5 out of 5 stars

Fast delivery and hassle free Refunds

I ordered quite a few items from MissG. They were all really good quality and arrived quickly. I ordered multiple for choice and returned the items I didn't need. The refund was processed within 2 days and back in my account very quickly. I would definitely order from here again

November 28, 2022
Unprompted review
Rated 5 out of 5 stars

I ordered a pink sequin dress from…

I ordered a pink sequin dress from Missg couture. The dress is beautiful, quality is amazing and it arrived the next day! I had some problem with my delivery address. Georgina was very kind and professional. She resolved it in minutes. Overall very impressed with the fast and efficient service. Definitely recommend. Thank you!

December 2, 2022
Unprompted review
Rated 5 out of 5 stars

Miss G Couture is AMAZING

Wow! I ordered, the Maxine dress from Miss G and it is absolutely amazing! The quality is outstanding. I had ordered the wrong size and the customer service was perfection, Georgina was lovely and very quick to sort out everything! Will definitely be ordering again

October 27, 2022
Unprompted review
Rated 1 out of 5 stars

They make up their own rules instead of following consumer law

I ordered a dress and it arrived with a dirty mark on it. I sent the item back with a note in the parcel asking for my return postage to be refunded as the item arrived dirty. I also emailed them asking the same thing. Not only have they not refunded return postage (I provided a receipt as proof) but they also haven't refunded my £10.50 original postage which should have been refunded whether or not the item was damaged under consumer law. The only refund I have received is for the actual dress and they are refusing to answer my emails and Facebook messages and also ignored the note I enclosed in my returns parcel.

Edit after the reply from Miss G Couture: I only received a response to my messages after I left bad reviews on Facebook and Trust pilot. Before this, they were read and ignored. I still haven't received a refund for my return postage even though the item was dirty when received. I have sent various messages with links to consumer law and they still don't get that they have to follow it.

Further update: I wasn't responded to before I left reviews as stated in my messages back. Yes my return postage has now been sent but hadn't when I said it hadn't. Your terms and conditions have to follow the law irrespective of what it states on your website which they don't. What you decide your rules are doesn't overrule the law.

October 28, 2022
Unprompted review
Missgcouture logo

Reply from Missgcouture

Hi Melissa,

Sorry to hear you have had a negative experience with us. However just a little confused as your messages were responded to today explaining you had been refunded and your refund email was resent today again through PayPal as requested with the transaction ID? You have responded to this also on Facebook confirming you have received it?

UPDATE: you were responded too before your reviews as stated in the messages - your return postage has also been sent to you. The law is understood completely - you accepted our terms & conditions when you completed your order.

Kindest,
Customer Service,
Miss G Couture

Rated 5 out of 5 stars

Great experience

Very impressed with the experience and quality of the dress I purchased from Miss G Couture. I was looking for a dress to wear on our wedding anniversary while we are staying at Reids Palace on Madeira. The iconic hotel is famous for being pink and I saw the Alexa sequin off the shoulder pink dress online. I placed the order for a small and a medium as I am 5 foot 3 and am either a size 8 (on good days😂) or 10. I added a note to my order saying when I needed the dresses by and chose the express delivery service. The dresses arrived the next day! Both were fab but the 10 fitted better so I sent the 8 back. I received a message today that the full refund for the retuned dress had gone into my account and Georgina personally emailed me to tell me it had. The dress is a good quality and reasonably priced. Delighted to support this small British business. Highly recommend Miss G Couture.

October 10, 2022
Unprompted review
Rated 5 out of 5 stars

Georgina was very friendly and very…

Georgina was very friendly and very efficient with my order and love the outfit I kept! Sent back another because it didn’t suit me and had confirmation of a refund as soon as they received it! I will definitely order from Miss G Couture again! Xxx

October 3, 2022
Unprompted review
Rated 5 out of 5 stars

I ordered a jumpsuit that was gorgeous

I ordered a jumpsuit that was gorgeous! It was just too big so had to send it back. Can’t fault the delivery and refund process - delivery came quick and refund was done quickly too! Will defo order from here again 🥰

September 27, 2022
Unprompted review
Rated 5 out of 5 stars

A fantastic shopping experience

Amazing service and communication from Georgina from the outset. Order arrived promptly and items were of extremely high quality and as pictured/described. True to size. Would highly recommend!

September 1, 2022
Unprompted review
Rated 5 out of 5 stars

I bought a beautiful dress from Miss G…

I bought a beautiful dress from Miss G Couture to wear to a wedding and I had so many people compliment me on it. Quality and sizing were good. From ordering this dress online to receiving it great service. Will order again from you. Thank you for a lovely dress.

August 30, 2022
Unprompted review
Rated 5 out of 5 stars

I will order again

Ordered for the first time, dress arrived but it was too small but good quality and very quick and easy for returning. Received full refund in 4 days.

August 18, 2022
Unprompted review

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