Missgcouture Reviews 

300
TrustScore 2.5 out of 5

2.7

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Rated 5 out of 5 stars

First time buying from Miss G Couture and was so quick for delivery. Ordered standard del and arrived in 3 days. Bought the Lilac Rafal Blazer in size 10 which was stunning and gorgeous quality, sadly... See more

Rated 1 out of 5 stars

I will never deal with this company again. I long since returned their item and almost a month now I haven’t received my refund. They have ignored my emails. The only rapport I received was a cocky In... See more

Rated 1 out of 5 stars

Do not use this company! Absolute shocking customer service, I ordered 3 items, 2 of them only arrived and was charged for three, sent the other two back and never got a refund for the third item afte... See more

Rated 5 out of 5 stars

Was hesitant to buy after seeing one or two bad reviews but with now actually buying items myself I could not be any happier. Did a huge dress haul as wedding season has arrived and the dresses are BE... See more

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2.7

Poor

TrustScore 2.5 out of 5

300 reviews

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No recent history of asking for reviews

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2.7

All reviews

(300)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

No issue’s with ordering

No issue’s with ordering, delivery or refunding. Clothes were nice and look like the pictures but just didn't suit me. Easy return, easy refund. Pre printed returns sticker was helpful as well.

August 18, 2022
Unprompted review
Rated 5 out of 5 stars

Great Service and product

I ordered an item for Sat delivery but notice that I had put the wrong address one email within 10 mins they had changed the address and the order was being sent out. The item was as seen on screen and the size was correct.

July 31, 2022
Unprompted review
Rated 5 out of 5 stars

Refund.

Refund.
I really felt terrible for leaving a negative review when I couldn't get in contact with customer care in relation to my dress. GEORGINA HAS BEEN AMAIZING , addressed my issue quickly, professionally . I am 💯 percent will recommend this shop and will buy again. Thanks again

July 21, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing

My dress arrived within 3 days & although it was too small and I had to return it, my refund was processed really quickly and I was able to buy the bigger size 😂 Georgina Wilkinson at customer service has been excellent

July 13, 2022
Unprompted review
Rated 5 out of 5 stars

Lovely items and company

Lovely items and company. All products where exactly how pictured and really good quality. Fast delivery and great customer service. Got back to me the same working day and sorted my query then and there. I will definitely be ordering from them again.

July 5, 2022
Unprompted review
Rated 5 out of 5 stars

Great Quality!

I ordered dresses from more than 6 online retailers and the quality of the dresses was absolutely SHOCKING!!! Then I ordered from Miss G Couture and what a relief...Quality was great and the dresses actually were like what they actually looked like in the pictures! Keep up the good quality!

May 11, 2022
Unprompted review
Rated 5 out of 5 stars

Will be ordering again

Ordered a dress from Miss G Couture and they’ve been fab. The dress was beautiful, just not quite what I needed for the event I had in mind. They dealt with the return quickly and without a hitch. I’m definitely ordering the same dress in different colours for my honeymoon!

May 5, 2022
Unprompted review
Rated 5 out of 5 stars

Was hesitant to buy after seeing one or…

Was hesitant to buy after seeing one or two bad reviews but with now actually buying items myself I could not be any happier. Did a huge dress haul as wedding season has arrived and the dresses are BEAUT plus smashing discounts to help! Delivered on time, did send a couple back as I had too many but had no issues and was ACTUALLY refunded the correct amount and very quickly compared to other companies. I think the good reviews speak for themselves.

May 2, 2022
Unprompted review
Rated 1 out of 5 stars

This company needs investigating.

This company needs investigating.. do not I repeat do not order from this company.
Placed an order when it arrived items were missing and one of the dresses sent was not even a dress I had ordered.
From the four dresses ordered one item was missing and only two were correct and they were the two I kept.
I had to send the dress that I didn’t order back and had to pay for the privilege.. expecting a refund for the returns .. no.. taken yet more money for the shipping..

This company is a UK company ..you can do so much better..
You don’t care about your customers ..your communication is so poor.
Come on Georgina Wilkinson legal director you are robbing people of their money in a time when people can ill afford to be dong so..
Like someone previously mentioned you have now taken money for postage three times .. paying for a return of a dress that I didn’t order ..
A mistake your company made.. have the decency to rectify it …

May 2, 2022
Unprompted review
Missgcouture logo

Reply from Missgcouture

Hello, Apologies but we think there is some confusion here - Your order has been looked into and it has been refunded correctly. I think there is some confusion as there was a discount code applied.
You originally only paid £40.50 for the sequin dress and not £45 so could only be refunded the original amount which was paid. Same for the satin dress. The other dress which was not shipped was also refunded at an earlier date due to inventory issues (Screenshot of transaction history emailed)
Due to you using a discount code on your order we have refunded the exact amount you originally paid (all explained in an email to show) `we do state that no shipping costs are refunded. If you are still unsure please do not hesitate to email back.
Thank you

Rated 1 out of 5 stars

Will never use this company again

Will never use this company again! Its your responsibility to pay for your own postage so i payed postage to recieve the item, i also payed postage to send the item back.When i recieved a refund it said partial, so i looked they took another postage charge off me.so ive payed 3 times! In postages.They argued back that i was in the wrong without checking my order number.They have now blocked me on social media for bringing up this query! Im so angry that they stole extra money off me.It shouldn't be allowed

April 27, 2022
Unprompted review
Missgcouture logo

Reply from Missgcouture

Hi Hayley, you have been responded to on Facebook messenger explaining that your original postage was the only thing deducted from your refund. We are no longer able to message you as we assume you have restricted us. It is clearly stated on our website that we do not refund the shipping. This is the only thing which has not been refunded. Please check your refund email.

Rated 5 out of 5 stars

Beautiful clothes, great customer service

I recently bought a beautiful sequin dress, but needed to return this as it was too big for me (me ordering the wrong size, rather than the item measuring on the bigger side) and i had no problems returning this and customer service team were great to deal with. Will definitely order again! x

April 5, 2022
Unprompted review

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