Miss Sixty Reviews 78

I wish I had looked here before ordering with Miss Sixty. It’s the worst experience! The emails bounce back when you email them so you cannot return the item and now it says out of the return window. I now just want to warn others on as many sites as possible not to shop with them. It’s a complete con and actually the quality is no better than Shein who are far more reliable.

Worst quality and customer service I have ever experienced. This company is really just a cheap trading company based out of China, do not under any circumstances deal with them.

I have come to become big fan of miss sixty now and their service. I don’t know how they were in past but recently I have purchased some pants and jackets and their quality is amazing and above that the customer service is so good, even when my date expired for return due to some reason they let me return and I communicate them through mail and they are very responsive. It’s sometimes hard to find my right fit for pants s I go petite but push up pants go well after I do little folding. I give 5 star ⭐️ rating .

The worse on line retail service !!!!!!! They copy and paste same mail over and over!!
Return process is impossible!
Very bad experience with Miss Sixty shop online!!

Sizing is awfull and the return process is impossible. It cost me 150$ and they never answered to get the package once they tried to delivery and now they said they won’t go at the post office to get it. Quality is MEH, its made in China not Italy be careful.

This is supposed to be an Italian brand but they ship from China. Clothing qualify is crappy and not worth the price at all. Return process is unbelievably cumbersome and they make you ship the package back to China out of pocket. It cost me $100 USD to ship.

The worst customer service! Im dealing with them for 3 months now and I am still waiting for a reply! Disgusting!

Ordered 2 pairs of jeans beginning of December for £198 and returned them as they didnt fit, took over a month with several emails to actually get a refund but got it in the end, after reading all the reviews I had actually give up hope of ever seeing my money again but thankfully I did

Not returned money for refund. I have wasted so much time trying to solve this. Never order from them!

Ordered something since February. It’s the mid April. Never received it. Wrote email after email. There is no one to call. They are thieves . Never buy from them . I am so upset . I have not got my money back . So upset!!

After received my return order. Miss sixty completely ignore to process the refund. Its a shame you treat customers in this way!

This is the worse customer service I ha e ever experienced u can only call someone in bloody Italy or email them they never get back to u they are just stealing your money because refun you will not be getting. 🤬🤬🤬🤬

I has return item of £816 after 3 day I receive it ,is was to big for me that need to return,but don’t get refund at all , when ask the customer service always give saying still work it out now is take 3 months I still don’t get any refund, and I have the tracking number of return and the name of receive it what complete return delivered , but this company don’t care to work it out for customer, never Oder from miss sixty online you will lose your money if something wrong with your Oder :( :( :( :( :( :(

Sent back items to get a refund and after 2 weeks emailed them to chase up, but only the generic email back.
Checked with UPS which confirmed the parcel was definitely delivered back to them.
I eventually contacted American Express to raise a case and have temporarily got my money back while I dispute it.

I posted a return and it was delivered to Miss Sixty on 8th Sept 2020. After another 2 weeks of waiting for a refund I contacted Miss Sixty, they only sent me a generic email saying they are looking into this case without any further follow-ups. I sent multiple emails afterwards and ultimately had to open a case through PayPal. If not for PayPal intervention I wouldn't have received my money back.

Unfortunately, I can only confirm that the customer service doesn't react in time or at all, but only if you need a refund. For me, I ordered a few articles and paid in advance. One of the items couldn't be delivered so I requested a refund. The customer service hasn't responded yet, I have been waiting for one week.
After reading the other reviews, I think I will never receive my money back. This is the last time I ordered anything from Miss Sixty.

Do not ever buy from this place - they are thieves.
Your orders will never get shipped on time. You will never get your refund if you return a item. No wonder why all their shops in England have been closed down.

I returned some items almost 5 weeks ago but I haven't received my refund yet. I have sent over 100 emails to their customer service; nobody replied to me back, nobody even answered the phone when called.

I will now have to go to the ombudsman to make an official complaint to get a chargeback.

Never place any orders with them, you will waste your time and money!!!

Miss 60 is complete crap! I have been buying their clothes for 20 years but it is only getting worse: the clothes design, quality, sizes mixed up, their customer service, etc.
I ordered some clothes recently. A dress was not available and they wanted to refund me. I have been chasing this refund for weeks. You get an email response that answers none of my questions. There is no phone number to call.
Absolutely horrible experience.
Im bitterly disappointed and dont want to ever have to do with them. Proper crap!

The worse on line retail service !!!!!!! They copy and paste same email over and over ! I feel like I’m talking to a robot !!!!!! Supper fast taking your money but not willing to help!

Literally the worst customer service ever. They can't even answer a simple question about sizes (when there's no shoes size chart in their website and it's specifically mentioned to contact them) before I can order, I don't even want to imagine what it would be like to deal with them in case of some real issue.