MISSYEMPIRE Reviews 

15,706
TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I received my order on time and even ordered last minute with next day delivery arriving at the perfect time. I then returned some items which didn’t fit. I found the return easy however I did the... See more

Rated 4 out of 5 stars

It was ok too much slaying in emails are you lot ten. As for product ex1 invisiwear shade 11 was way too dark and orange have been using same shade for six years was a lovely yellow undertone warm n... See more

Rated 5 out of 5 stars

I love MISSYEMPIRE! You get what you see, in fact, everything I've ordered looks even better than the pictures. Also, I didn't even pay for next day delivery on my recent order but I received it in le... See more

Company replied

Rated 2 out of 5 stars

Found it handy having a return label inside the package instead of having to do it online however the return and refund is terrible. I returned my parcel 3 weeks ago now, when you can finally get a r... See more

Company details

  1. Women's Clothing Store
  2. Fashion Accessories Store
  3. Jewelry Store
  4. Lingerie Store
  5. Shoe Store
  6. Swimwear Store

Written by the company

Trusted by millions of fashion forward females, with freshness landing every single day. Shop the latest women's dresses, skirts, coats and jackets. Celebrating females who create their own kind of pretty💘


Contact info

3.4

Average

TrustScore 3.5 out of 5

16K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(15,706)

25 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

The quality is not as good as expected

The quality is not as good as expected, especially for the price.
The green bodysuit was the only item that was semi decent, the leathers trousers aren’t worth the money, they aren’t as thick as the good pairs are and the tops aren’t worth the money either. Overall, not happy. The jeans and leather trousers are the same size yet the jeans were too tight and the leathers were a tad too big??
The top with the buckles doesn’t stop riding up either and it’s tight so I know it’s not too big or anything. And the feather cuffed top is some sort of Lycra/workout material which is odd.

March 19, 2025
Unprompted review
Rated 5 out of 5 stars

Very good

Fast shipping and the website is very easy to use . One helpful comment is I wish u where able to view ur cart before buying instead of it taking u straight to check out

March 18, 2025
Unprompted review
Rated 5 out of 5 stars

Elegant

I'm tall so I can't wear most of the outfits but there are quite beautiful pieces ❤️

March 14, 2025
Unprompted review
Rated 1 out of 5 stars

Missing order

I still have not received my order that I ordered for next day delivery on 9th March! Nor have I received any response to my first email. I want this order to be cancelled, a refund issued and a complaint logged. This is awful service.

March 13, 2025
Unprompted review
Rated 1 out of 5 stars

Cheap

Wrong items sent and cheap quality material will definitely not be back.

February 21, 2025
Unprompted review
MISSYEMPIRE logo

Reply from MISSYEMPIRE

Hi Emily,

We are truly saddened to hear about your recent experience with us.

We have investigated your case internally to address every issue raised.

If you do have any further questions or comments, please get back in touch.

Please accept our apologies for any inconvenience caused.

Rated 5 out of 5 stars

Excellent customer service from Joe

Excellent customer service from Joe. My query was dealt with promptly and efficiently.

Great sizing, customer service, selection and delivery times!!

January 20, 2025
Unprompted review
MISSYEMPIRE logo

Reply from MISSYEMPIRE

Hi there,

Thank you for your kind words - we really appreciate it 💕 

Have a lovely day and keep on coming back for more!!

Best wishes, Missy Empire XX

Rated 3 out of 5 stars

Quick delivery for next day but the…

Quick delivery for next day but the coat smelt so weird for the first few days

February 14, 2025
Unprompted review
MISSYEMPIRE logo

Reply from MISSYEMPIRE

Hi there,

Thank you so much for your fantastic feedback! This has truly made our day! 😊 

We hope to see you soon on our site!

Missy Empire XX

Rated 5 out of 5 stars

Website easy to use ,fast delivery

Website easy to use ,fast delivery, great product.

February 10, 2025
Unprompted review
MISSYEMPIRE logo

Reply from MISSYEMPIRE

Hi there,

Thank you for your kind words - we really appreciate it 💕 

Have a lovely day and keep on coming back for more!!

Best wishes, Missy Empire XX

Rated 5 out of 5 stars

Perfect delivery time and perfect…

Perfect delivery time and perfect quality clothes!

February 11, 2025
Unprompted review
MISSYEMPIRE logo

Reply from MISSYEMPIRE

Hi there,

Thank you for your kind words - we really appreciate it 💕 

Have a lovely day and keep on coming back for more!!

Best wishes, Missy Empire XX

Rated 1 out of 5 stars

Received a ripped item and the only…

Received a ripped item and the only solution was that they cannot do anything about it. I explained them that the clothes are of very poor quality and I was very disappointing but they don’t seem to care. Will definitely not be ordering again and I suggest you do the same!

February 3, 2025
Unprompted review
MISSYEMPIRE logo

Reply from MISSYEMPIRE

Hey Patricia,

We're sorry this has happened, if you could create a new thread with an email again and we can have a look into this further for you.

Missy Empire X

Rated 5 out of 5 stars

Amazing quality super fast delivery and…

Amazing quality super fast delivery and so straight forward

February 10, 2025
Unprompted review
MISSYEMPIRE logo

Reply from MISSYEMPIRE

Hi there,

Thank you for your kind words - we really appreciate it 💕 

Have a lovely day and keep on coming back for more!!

Best wishes, Missy Empire XX

Rated 5 out of 5 stars

First time shopping with MissyEmpire

First time shopping with MissyEmpire, and I can honestly say I will definitely shop here again! Everything is lovely quality and true to size

February 11, 2025
Unprompted review
MISSYEMPIRE logo

Reply from MISSYEMPIRE

Hi there,

Thank you for your kind words - we really appreciate it 💕 

Have a lovely day and keep on coming back for more!!

Best wishes, Missy Empire XX

Rated 5 out of 5 stars

Great quality items

Great quality item , arrived the day after I ordered from missy empire, definitely will be ordering again

February 7, 2025
Unprompted review
MISSYEMPIRE logo

Reply from MISSYEMPIRE

Hi there,

Thank you for your kind words - we really appreciate it 💕 

Have a lovely day and keep on coming back for more!!

Best wishes, Missy Empire XX

Rated 1 out of 5 stars

Very Frustrating Experience – No Refund After Over 6 Weeks

I returned an order to Missy Empire over 6 weeks ago and have still not received my refund. I’ve contacted customer service multiple times, and each time I’ve received the exact same email, word for word, promising that the refund will be processed within 5 business days. Unfortunately, nothing has happened, and I’m left with no resolution. It’s very disappointing to see such a lack of follow-through.

Would not recommend based on my experience.

January 20, 2025
Unprompted review
Rated 1 out of 5 stars

Sub par

Sub par quality of items - defects in fabric, stitching and some stains across multiple items and orders. Customer service can only offer painfully long winded ways to resolve this and don’t seem to care about making things right.

January 20, 2025
Unprompted review
Rated 1 out of 5 stars

Never never never order from this scam…

Never never never order from this scam awful ‘company ‘

I ordered a pair of boots the first week in November .
They blamed Evri for loosing the boots however Evri never received the boots .
I have sent over 30 emails to this ‘company ‘ each time they lie and make excuses why I haven’t received my refund . 3 months later still waiting for my refund . It’s discussing and reading all
The reviews on here say the same . I don’t know how this company is allowed to carry on advertising ! Take my advice spend your money with a decent company with morals also because you will get scammed here .

January 11, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look