Misterchef Reviews 

Excellent quality product and service provided second to none.

Great Product (Electric Pizza Maker PRO) … Outstanding Customer Service which I had to initiate in respect to my iPhone being unable to read the QR code for the Digital Recipe Book. Very prompt service on rectifying this problem via a download to my email. Great product combined with great Customer Service, what more could you ask for! Very happy 😊

Excellent communication and support from owner. Great product !

🚩 The oven broke during the guarantee time. They PROMISED (!) last year to replace it, but I didn't hear from them anymore!

Update: I managed to call them. They put the phone down on me TWICE‼️

Misterchef is not only much more expensive than other sellers, but they are also THE BIGGEST FRAUDSTERS‼️‼️

I will fight that they lose their licence and that online and High Street retailers are not allowed to sell anything from these criminals anymore‼️

7.1.25 my reply to the reply of these fraudsters:
Oh hello! As if I would have known that you are coming out of your hiding! You should worry about your fraudulent business when dealing with
the customer, and not just AFTER the review is live! You STILL have a chance to replace the oven, you have my address! But you STILL decide to NOT do it!
You know VERY WELL that I called 4 weeks BEFORE the guarantee for the oven was up! You have the receipt! And you ACCEPTED it at my first phone call to you in December 2024! The oven STILL has guarantee RIGHT NOW for a few more weeks! And you scammers are STILL arguing! Unbelievable!! I supplied you with all information you asked me to! I called several times and sent 4 emails, which you confirmed as received!
The oven comes with 2 years guarantee, but you criminals are NOT sticking to your promise, which is a BREACH OF THE LAW!
In December you promised to replace the oven in January, but then you scammers changed your mind and said it is out of time suddenly, although there are STILL a few weeks guarantee on it as we speak RIGHT NOW! And you criminals know it VERY WELL!!
And when I didn't accept your fraudulent stunt, trying to cheat me out of time, you tried another one on me by telling me I had "over-used" the oven!!
If I had a 10-member family, that would be non of your business! But I live on my own! So you criminals are accusing me of over-eating now! Outrageous!
And you put the phone down on me STRAIGHT AWAY after I said my name! Twice!
I have no "unsafe grease" on my oven, you LYING CRIMINALS! Now you are calling me an unhygienic slob as well?? Even IF (!) there was grease on it, that wouldn't be your business how lean or greasy I like to eat.
You are not doing yourself any favours by carrying on your crime publicly on Trustpilot! At least people can see now what disgusting scammers you are!!
If you would NOT have 2 years guarantee on that oven, I obviously would NOT have bought it, since other companies sell the same oven for half the price! So you are scamming people out off pocket with LIES!!
People would be utterly stupid to buy ANYTHING from Misterchef at all, after you showed off your blatant lies and disgusting insults towards your customers EVEN HERE, and STILL refuse to replace the unit, although there are STILL weeks of guarantee on it RIGHT NOW!!
Now you call my emails "abusive"??
I am inviting you please to screenshot them into here, so the world can call out your lies! Please do!! I am looking forward to you revealing your own scam!!
You are STILL having the guts to offer me "assistance"??
Then post the oven to my address!!
That would be the ONLY way the law (!!) asks you to assist!!
And you are STILL refusing to do it, and you are STILL lying and insulting your customers to the highest possible degree!!
I have never dealt with anything as disgusting as Misterchef ever before!
You are abusing the fact that England is a lawless country! In a developed country you would be in jail where you belong to!

Update 11.1.25:
I called the Head Office of Robert Dyas to plead to take Misterchef off their shelves before they scam and bully any more customers. They said they have already discontinued Misterchef (once the last products have gone online), for exactly that reason! There you go! They viewed my emails to Misterchef and found nothing wrong with them or the oven! And OF COURSE it is STILL in guarantee for a few more weeks! They apologised once again for having sold their products and offered me to pick up a replacement unit in my local branch.
Arrived there I said I don't want Misterchef in my house anymore, not just because of the bad quality, but mainly because of that bad memory. They fully understood and reassured me that they REALLY have taken Misterchef off their shelves, because of all those complaints, so they offered me a DAEWOO oven instead. Finally a proper brand with good quality products, better prices, no scammers and 3 years guarantee on it. And of course Misterchef will be charged for this, since they tried to cheat themselves out of a legal contract! They really could have had it easier by just sticking to the law, instead of trying all stunts on the planet to give their customers the fault for their bad quality products, illegal behaviour and bullying them for.. well, being stupid enough to trust these conmen! But that's what criminals do! There is some right filth out there!!

what a wonderful experience with Misterchef I came across! we used a dough machine for over one year and when suddenly it stopped working I phoned the customer care, the officer asked me to send the unit back to the warehouse for assessment. After they found it faulty they sent me a brand new replacement worth £129. It really amazed me. thank you so much for this splendid service.

Replacement glass container not available on MisterChef

This was the best customer service I have ever had and believe me I have had a few bad experiences over the years.
Quick email response with clear info what to expect.
Just a pleasant experience.

Easy to contact, and communication was clear so it was very easy to resolve my issue. No complaints over the service I recieved.

I am extremely pleased with my recent purchase from this seller. The delivery was impressively fast, exceeding my expectations. The quality of the product is outstanding, showcasing excellent craftsmanship and attention to detail. Additionally, the 2-year warranty provided adds significant value and peace of mind. I highly recommend this seller and their products. Thank you for the exceptional service!

I bought this for my wife to replace a hand-mixer she had been using, and she absolutely loves it. Everything just works well, it is intuitive to use, and gives great results. She has been baking like mad since it arrived! Another good feature is the suction on the base, which stops it moving around, and it has to be mentioned that it is VERY quiet in operation compared to others we have seen working. The supplied 'tools' fit easily and all do their jobs, and there is a removable cover supplied for the mixing bowl so that flour doesn't go everywhere. Definitely a much-loved purchase, and great value compared to some other 'fashionable' brands that do exactly the same thing.

I recently purchased a milk Frother from this seller and had an outstanding experience. From the moment I placed my order, the communication was clear and prompt. The product arrived quickly and in perfect condition, exceeding my expectations.

What truly sets this seller apart is their commitment to their warranty. When I encountered a minor issue with my purchase, they responded immediately and resolved it efficiently, honoring their warranty without any hassle. This level of customer service is rare and highly appreciated.

I highly recommend this seller for their excellent products, prompt delivery, and exceptional after-sales support. Thank you for a wonderful shopping experience!

Had my pizza maker from them for over 2 years and extremely happy with their quality and service.
I’ve purchased already many since then and never had a problem with non of them. They advised me very well the temperature control and I’m really satisfied. Thanks

Very satisfied with their service.
Had a broken whisk in my mixer and I was sent a free replacement within 2 days.
Highly recommended. Thanks

Bought a batter dispenser, advertised as both non-drip and suitable for pancake batter. Both are false claims. Product isn't fit for purpose and their advertising is misleading and mis-selling. Customer service was shoddy. Not pleasant being ripped off.

I have a great mister chef food mixer, unfortunately I put the egg beater in the dish washer and damaged its silver coating. I have been trying for the last 6 months to find a replacement even contacting Misterchef direct. The part is out of stock and according to Amazon it is not known when the part will be available. I am now in the process of looking for a replacement mixer

Mislead me into purchase by labelling product as the wrong colour multiple times. I did contact them directly before review and in their response they stated "...Originally we do not offer a green option for this model....the color labeled as "green" actually corresponds to the cream color." So they listed it with the wrong colour intentionally, expecting customers to know they consider green = cream. I was only offered an apology and return, no goodwill partial refund (this could've been equal to what it would cost them to process a return). So I'm stuck with a product that I can't keep out on the worktop and bad feeling towards it. All because the company was unwilling to take a small hit when called out on their deliberate mislabelling to get sales.

*Update 17 July 2024*

This update is in response to the reply from Misterchef where they wrote: "I rarely use this expression, but this is an outright lie. We would never advertise an item with the wrong color. If you change your mind and no longer want the color you purchased, that's fine; we will gladly exchange it. However, there is no need to fabricate falsehoods."

Dear anonymous Misterchef representative,

It ain't me who is "fabricating falsehoods" here.

It's daft to respond to a negative 8 month old review but dafter to do so aggressively and publicly call me a liar when I can prove beyond a doubt that my experience is correct.

I still have a record of the sale, a screenshot of the listing that shows the wrong colour in the spec. I also have Misterchef's response to my complaint and it very clearly acknowledges the product was listed with the incorrect colour.

Trustpilot has a process for merchants to follow if they wish to challenge a review - my review is still live and since I have evidence of the experience will remain live because Trustpilot doesn't remove genuine review. It's plain for all to see who the liar is!

You might want to have a think about how potential customers judge reviews when selecting products. Many will make a decision based on the response and yours is awful.

I had to order a spare part for my airfryer and had more than excellent service. Firstly I got through to them in less than 5 minutes and my problem was courteously
and speedily dealt with and was told the part would be with me in 3 to 5 days which was good. But lo and behold it arrived today which is less than 24 hours of them ordering the part. You can't get any better than that. I wish to thank all at Misterchef for your great customer service.

Very pleasant phone manner, new basket came very quickly and was excellent

Great after care service from Nel in Customer Service.

I had purchased an Air Fryer a year ago and after a move had lost the instructions. After an exploratory email to customer services I received an instruction manual & recipe book...

Thanks