Mobility Plus Reviews 

Very good communication and sound advice throughout the whole process. Listened and worked with us to achieve a good result which we are very pleased with giving us a safe and pleasant environment to shower in. Well thought out.

We were very impressed with the company. Having had a very personable designer discuss our requirements several years ago we were rather surprised when the company contacted us last month enquiring if our needs had changed and if they could help at this stage.
Within days of receiving this enquiry we invited the company to return and a different designer came. He listened to us and advised that work could be started the following week,
The delivery of all the replacement items was stress free and work started within the hour.
Our cast iron bath was removed and over three days our bathroom was transformed into a pleasant shower room with all that we had considered necessary.
The husband and wife team who were the fitters were extremely efficient and very careful, advising us of all the changes that would be taking place. They arrived on time and worked extremely hard during the day. They went over and beyond their remit to ensure that we were delighted with the finished effect.
We couldn’t be happier with the safe environment which is now our shower room.
Lewis, of Customer Service kept in in daily contact by phone to ensure smooth running of the project and the Project Manager, Tony Martin, visited as well.

Impressive Standard of Work

From the moment I engaged with Mobility Plus about installing a brand new wet room, they were the perfect facilitators. I was assigned a project manager who clearly explained the practicalities of the work involved and ensured everything was well organised from the outset.

The builder, Vasilie, was punctual, professional, and extremely hardworking, keeping to schedule throughout the project. Mobility Plus also maintained close daily contact during the installation, proactively addressing any questions or issues that arose. They were very understanding and accommodating, especially when I had a few last-minute queries.

The overall standard of workmanship was excellent (Vasile you legend!), and the whole process felt well managed and stress-free. I would definitely use them again and would highly recommend them to others.

It all seemed positive until you trust the 2 year workmanship guarantee.

Bathroom not even 2 years old. Now a leak from the bathroom has been discovered and get told "go through your insurance". Not even asking for compensation or money for the ceiling we've had replastered in the kitchen due to the leak. All I wanted was someone from the company to investigate the leak that has been created from the bathroom. Wish we used a company who stood by their 2 year workmanship guarantee. Poor service.

Mobility Plus have carried out an excellent conversion of my bathroom to make it disabled-friendly. I was particularly impressed with the work of the fitter, John, who completed the job in under three days, working solidly from 8am to 6pm, and left the house clean and tidy at the end of each day. The Mobility team responded well when some electrical issues needed to be sorted out.

Excellent Service
Our shower fitter was experienced and knowledgable. He talked us through every stage and made sure that we were happy. He was extremely hard working and conscientious.
Customer services were excellent with daily friendly and supportive phone calls.
I would highly recommend this company.

Out with the bath, in with the Mobility+ complete new bathroom and shower in 6 days. The fitters Martin and John were always on time. They kept me informed of the daily work schedule and included me in any necessary decisions. They worked as a team, showed respect for my home causing minimum disruption. The work was carried out to a high standard and each evening the area was left clean ad tidy. I am exceptionally pleased with my new bathroom and would recommend Mobilityplus.

From the first phone call enquiry, to the guy who came to talk to me first about the work. The survey visit and Kenny Hamilton who did the work and the people at the office when I called. I was very nervous about having the work done, but it was all so smooth and I was so pleased with the effort everyone made to reassure me.
I love using the new walk in shower now, its like a dream.

Work was carried out efficiently and quickly.

very polite fitter made a good job very satisfied, could have been a bit tidyer but didn't have much room to work

Customer service was very good in keeping us informed Beth was very helpful and Dan the fitter went out of his way to get things done for my husband as soon as it was possible.

Bathroom was installed and completed within three days. The work was carried out meticulously to a high standard of craftsmanship by an experienced and very competent colleague. At the end of the job the bathroom was cleaned and all rubbish removed and collected for disposal the next day.
The work was supervised by phone call each morning to ensure my complete satisfaction with progress. An excellent job well done.

From quote through engineer report to fitting and clear up after all went like clockwork, thr fitter Keith was friendly and helpful and showed us how to use the finished product and to my mind did a very good job that looks good works well and just how we expected it to be.

This is a fun review, we barely got Mobility Plus through the door and the person they sent to offer a quote did a runner.

We had a window fitter here giving us a price, wrapping up. So I was tied up, which irregardless I should have been in work meetings until 12 so would have been unavailable. The guy turned up 10 minutes early, again, not usually been a problem but had he waited 10 minutes we would have finished with the window fitter. Apparently he needed both of us in order to measure and quote, despite being clear when arranging the meeting I would not be available until 12, my partner would help until then. Perfect, we were told.

But the icing on the cake, was the comment that "well you don't look disabled", this has left both me and my misses absolutely furious. Not all disabilities are visible, you work for a company that installs disability aids. How can you even bubble that thought to the front of your mind never mind actually say it to our faces!!!

My partner has a complex list of problems, none of these are visible. But I assure you right now, the stress and the fact she didn't have her mid morning nap has her crashing, hard. Which will have knock on effects to her health for the next few days. She made the effort to be awake, present and alert for your guy to be here at an agreed time, and he buggered off with "you don't look disabled" seriously.

Given we bought our house 6months ago, there's plenty of work to do, between adaptations, the kitchen and what he was here for, the bathroom. So congratulations, you've lost yourself a potential customer for life, and we'll make damn well sure everyone knows you're employees attitudes to disabled people.

The plumber experienced and productive. He explained what he was doing. He even came on Saturday to finish the job, the reason being that a part was not with the original delivery necessitating extra work for him. Even though there had been missing parts they were delivered the next day. The only real negative was lack of communication between electrian and company. Overall you have earned a five star review.

John is the fitter of our bathroom and has done a wonderful job completing the job in jest over 2 days 5star

They provided a reaĺly good service, professional, friendly and considerate. Always turning up when promised . Mark the fitter was excellent and Amy rang every day to check I was happy with everything. I am really pleased with my new bathroom.

Mobility Plus gave us expert advice and supported us from beginning through to completion. Would not hesitate to recommend them.
Our installer, Lee Oakes, was first class and top notch, very neat and tidy and an expert tradesman.
Thank you all for transforming our cinderella bathroom.

the following review does not reflect on the quality of the work carried out.When Rob arrived he said he had not worked on a park home before.This gave me immediate doubts and initialy Rob also.When i asked if he was told he was coming to a park home he said no.At first he said because of the floor situation he might have to make a plinth to support the shower tray,which would have defeated the object of making it as easy as possible for my wife to enter the shower.After this was mentioned he worked very hard to get the tray installed at floor level.At the end of the installation it was found that the seat supplied didn't go down to a level to make it confortable enough for my wife.This wasn't fitted at my request as the main reason for the shower installation was for my wife.I saw several seats on line with lower seating settings and think for a company of your reputation it would have been possible to fit a replacement.As it happened we had a free standing stool supplied by the nhs authority otherwise we would have been left without a seat for wife to use the shower.I think the communication could have been better from the beginning making the process easier for everyone.Finaly i am pleased with the finished look.

Firstly, my bathroom conversion to a walk-in shower room is first class.
We needed it mostly for my wife who has mobility issues.
The fitter we got was a very polite personable guy who worked hard to get us what we needed. He overcame all the unexpected obstacles thrown up during the rip out and subsequent refit.
There was one minor clerical issue which was resolved to my satisfaction.
Obviously time will tell, but at this time I have nothing but praise regarding this company. They are not the cheapest or the most expensive. The bathroom, sorry shower room, is now a warm welcoming space, tasteful and calming.
So thank you Mobility Plus, we'll done.
Ps. I am in no way associated with this company or in receipt of any incentive. This is a true and honest statement by an ordinary working class retiree.

My 92 year old aunt has dictated this to me as she isn't confident with the computer:

"The bathroom work I needed, was promised by Mobility Plus+ to take 5 days. It took 10 weeks. The toilet, radiator, flooring and the shower ALL needed remedial work along with some other minor imperfections. The stress of trying to get all this to an acceptable standard took quite a toll on my health and mental well-being. My complaints were never aimed at compensation- I just wanted the job done properly.

I now rue the day that I believed FMB membership and BiKBBI partnership meant that I would have a suitably qualified trained fitter who could be trusted to produce an excellent job in the promised time frame.

I am not seeking a better refund offer- had the amount been acceptable, it was destined for the local food bank. What I find so offensive is that Mobility Plus+ consider my life and well-being to be of so little worth."