Banner for Mobility Plus

Mobility Plus Reviews 

1,571
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 300 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and professional, often highlighting their punctuality and tidiness during installations. Many people are delighted with the high quality of the products and the excellent workmanship, resulting in beautiful and functional outcomes. The service is frequently described as efficient, with good communication and support from initial contact through to completion. However, some people mentioned issues with after-sales support and resolving post-installation concerns. A few also noted initial planning or sales interactions could be improved.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Service

Customers consistently note positive experiences with service, praising the brilliant service and care in... See more

Quality

Consumers find quality to be positive, with many reviewers praising the first-class workmanship, excellent... See more

Product

Customers express satisfaction with the products, highlighting excellent workmanship and delight with... See more

Customer service

Clients share positive opinions on customer service, with many praising the excellent communication and daily... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Helpful, friendly and courteous staff. Everyone from sales staff to fitters arrived on time and were adaptable and patient when dealing with last minute changes. Bogdan the fitter did an excellent jo... See more

Company replied

Rated 5 out of 5 stars

I am very pleased with my bathroom refit with walk in bath. It is a small bathroom, but with the fitting it now looks lovely and more spacious. It will make life easier for my parent (and me in the... See more

Company replied

Rated 5 out of 5 stars

we changed our bathroom to a shower room. Everyone we spoke to from initial contact through to the finish was excellent. They listened to what we wanted and advised us of the best choices to make. Our... See more

Company replied

Rated 5 out of 5 stars

Excellent, from start to finish. The salesman Tony explained what he felt we needed, there was no pressure at all. We chose our unit. Customer service contacted us regularly to keep us aware of the... See more

Company replied


Company details

  1. Bathroom Remodeler

About Mobility Plus

Written by the company

Mobility Plus, based in Redditch, United Kingdom, is a leading installer of accessible bathroom solutions in the UK, dedicated to enhancing independence and safety for individuals with mobility challenges. As a trusted name in the industry, we specialise in designing and installing walk-in baths, walk-in showers, and wet room solutions tailored to meet the unique needs of our customers. Our mission is to restore confidence and comfort in bathing, ensuring that everyone can enjoy their bathroom safely and with ease. With a commitment to quality and customer satisfaction, Mobility Plus takes pride in offering the UK s favourite range of mobility-focused bathroom products, which are both user-friendly and stylish.

Our products are thoughtfully designed to address mobility issues, featuring slip-resistant surfaces, low-entry doors, safety grab bars, and comfortable seating options. Whether you require a compact walk-in bath with therapeutic jets or a spacious wet room with ultra-low access, our solutions are crafted to blend functionality with aesthetic appeal. Most installations can be completed within a few days, minimizing disruption and allowing you to regain full use of your bathroom quickly. Backed by professional installers and a customer-centric approach, Mobility Plus ensures a seamless experience from design to completion, empowering you to bathe with confidence and independence. Visit us at www.mobility-plus.co.uk to explore our offerings and discover how we can transform your bathroom into a safe, accessible sanctuary.

Mobility Plus Bathing

Written by the company

Safe and independent bathing
Mobility Plus put the independence and safety back into bathing with a range of Walk-In Baths, Walk-In Showers and Wet Rooms. Everything we do begins with care. From the first time you get in touch, we take the time to understand what matters to you and offer support you can trust. Our team brings years of experience, but it’s the way we treat people that really sets us apart.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,571)

292 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Walk in shower was installed within two…

Walk in shower was installed within two days, a very efficient service. Good communication with the company. Adam the installer was first class and very accommodating going that bit extra.

January 19, 2026
Unprompted review
Mobility Plus logo

Reply from Mobility Plus

Hey Mrs,

It's always a pleasure to hear from our customers. Your insights are invaluable to us.

Thank you again.

Rated 2 out of 5 stars

Please shop around first before deciding

I’m surprised at all the positive reviews. I literally had to double check the name of the company before writing this review.
I’m the one with a disability. I have osteoarthritis and rheumatoid arthritis. Mobility is a challenge but I manage but it is getting worse the older I get. My husband decided to get the en-suite done as part of future proofing our house.
I’ll admit I wasn’t keen on using this company especially when I heard the price. But my husband insisted, so I went along with it.
The finished job does look great but I did have little complaints all along.
1. New towel radiator installed But didn’t install new thermostatic chrome controls, just put the old white ( yellowing ) ones back on.
2. The new comfort height toilet came with a new toilet brush, cloth and a large bottle of Method bathroom cleaner in a bag in the toilet before it was installed. When I came home from work the last day, Lee was gone, so was the extras and the old thermostat control was put on the radiator.
It was such a small petty thing but it still annoyed me.
3 The big issue was the toilet. It would not drain/flush. First it won’t drain just once a week. My husband would remove tissue, put unblocking fluid in and it would flush. We only used it for a number 1. Number 2 we used the second WC in the house.
Then 2 weeks ago, it wouldn’t drain after every use. So we stopped using it altogether.
My husband contacted Mobility Plus reminded them of 12 month guarantee and it’s only been 6 weeks. They said the same guy Lee would come on Saturday between 9 and 10am. It’s now 11.10am and there is no sight of Lee or anyone from the company. There was no message to say he’s running late or he couldn’t do the site visit today. Absolutely nothing. I feel validated about my initial thoughts on this company now. It grieves me, that my husband paid so much for this unprofessional company.
Order reference: 00212726

January 24, 2026
Unprompted review
Mobility Plus logo

Reply from Mobility Plus

We’re very sorry to hear about the issues you’ve experienced and that you feel let down by our service. This is not the standard we aim to provide, particularly given the purpose of your installation and your personal circumstances.

We appreciate you taking the time to raise these concerns and are disappointed to learn about the problems with the toilet and the missed appointment. We fully understand how frustrating this must be, especially after such a significant investment.

We can confirm that we will be returning at the end of this week to inspect and resolve the issues with the toilet and ensure everything is working as it should under your guarantee.

Thank you for bringing this to our attention. We are committed to putting this right and restoring your confidence in our service.

Kind regards,
Mobility Plus

Rated 5 out of 5 stars

Excellent service from this company…

Excellent service from this company through to the finish

The fitter was professional and reliable dealing with my elderly parents. Would highly recommend

January 19, 2026
Unprompted review
Mobility Plus logo

Reply from Mobility Plus

Greetings Sharon,

Your feedback means a lot to our team and community. Thanks for contributing your perspective.

Warm regards.

Rated 5 out of 5 stars

This company ‘does what it says on the tin’

Chose company because they said they were knowledgeable in the field of providing mobility showers and guaranteeing their products.
Knowledgeable assessors - general & technical. The job started as arranged. Delightful fitter who worked alone & completed installation in 2 days. An advisor kept in touch by email daily. Only hiccup was that I hadn’t received a plan of the work or details of when materials/ electrician would arrive so fitter had to contact office before starting work. Rubbish was collected as advised. Installation looks great.

January 14, 2026
Mobility Plus logo

Reply from Mobility Plus

Hi Solveig,

Your feedback means a lot to our team and community. Thanks for contributing your perspective.

With gratitude.

Rated 5 out of 5 stars

Removing a bath; fitting a shower.

This job was simply taking out a bath and replacing it with a walk-in shower.
All company reps (salesman, engineer, fitter, overall supervisor) were clear and efficient. In particular, the fitter. James, was impressive in his work rate, his skill and the way in which he kept consulting me as to the exact positioning of various elements. I now have a beautiful shower that suits me and no longer have to climb over the bath.
The company is not cheap. A local bathroom fitter would probably cost less but firms here seem to prefer full bathroom replacements, not the job I wanted done, so I am grateful to Mobility Plus.

January 19, 2026
Unprompted review
Mobility Plus logo

Reply from Mobility Plus

Greetings David,

Your feedback means a lot to our team and community. Thanks for contributing your perspective.

We grow through word-of-mouth and would be delighted if you introduced us to others who might need our service.

Thank you again.

Rated 5 out of 5 stars

New walk in shower

Everything explained very well at all stages by lee, lots of helpful advice for any further additions at a later date . Actual workmanship first class, very thorough. Thanks lee a really first class job.

January 12, 2026
Unprompted review
Mobility Plus logo

Reply from Mobility Plus

Greetings Mr,

We're thrilled to read your feedback and truly appreciate you taking the time to share your experience.

Thank you again.

Rated 5 out of 5 stars

Stunning bathroom transformation

Stunning bathroom transformation. High-quality finish and excellent workmanship throughout.

January 19, 2026
Unprompted review
Mobility Plus logo

Reply from Mobility Plus

Hey Kerry,

Thank you for sharing your thoughts with us. We always strive to provide the best experience to our valued customers.

Thank you again.

Rated 5 out of 5 stars

Installing new shower room


We were very impressed by the company (Mobility Plus) from start to finish. Everyone with whom we had contact either by 'phone or in person was polite, helpful and well-informed. Jon, our installer and Stephen the electrician were kind, efficient and very hard-working so that the whole job was finished in only 3 days. We couldn't be more pleased with the end result and can now shower safely. Our thanks to all concerned - we would recommend the company to anyone.

January 14, 2026
Unprompted review
Mobility Plus logo

Reply from Mobility Plus

Hello Derek,

Your feedback means a lot to our team and community. Thanks for contributing your perspective.

Thank you again.

Rated 5 out of 5 stars

High-quality, considerate service

Though not the cheapest quote, Mobility Plus have modernised our bathroom entirely to our satisfaction. The Fitter arrived promptly, and worked hard each day, finishing one day ahead of schedule, which was very helpful. He kept us informed at each stage, kept noise and clutter to a minimum, was most considerate of our needs as an elderly couple, and has left us with a much improved walk-in shower and toilet/basin. We would recommend this company to anyone thinking of upgrading the bathroom.

January 19, 2026
Mobility Plus logo

Reply from Mobility Plus

Hi John,

It's always a pleasure to hear from our customers. Your insights are invaluable to us.

Remember, each time you refer a friend, both of you get special benefits. Spread the word!

Best wishes.

Rated 5 out of 5 stars

Outstanding job

Mark the engineer was very professional, punctual and went over and beyond - you can tell he loves his job - perfection is all I can say :-)

January 12, 2026
Unprompted review
Mobility Plus logo

Reply from Mobility Plus

Hello Very,

We're thrilled to read your feedback and truly appreciate you taking the time to share your experience.

Thank you again.

Rated 5 out of 5 stars

Matt who came was brilliant

Matt who came was brilliant. Very professional and treated us with respect. Arrived when he had arranged. Extremely pleased with the services received

January 15, 2026
Mobility Plus logo

Reply from Mobility Plus

Hello Richard,

We're thrilled to read your feedback and truly appreciate you taking the time to share your experience.

Referrals are the best compliment we can receive. If you have friends or family who could benefit, please let them know about us.

Warm regards.

Rated 5 out of 5 stars

Good work thanks Steve

Ryan was very helpful asking me daily if everything was going ok.
As for the fitter Steve he was a very friendly chap and he kept me up to date with what he was doing to do next and making sure that I was happy with how the work is carried out. The best thing was of him is that he made sure the work was done properly and he put himself out to do so. Steve was very helpful in a lot of ways and buying materials which suited us was one of them. Altogether a pleasant experience.

January 16, 2026
Unprompted review
Mobility Plus logo

Reply from Mobility Plus

Hey Mr,

It's always a pleasure to hear from our customers. Your insights are invaluable to us.

Warm regards.

Rated 5 out of 5 stars

Martin and Jon were friendly

Martin and Jon were friendly, informative and just got on with the work, tidying up any mess. They explained what was happening and where we were in the process. Also very polite.

January 15, 2026
Unprompted review
Mobility Plus logo

Reply from Mobility Plus

Hello Sharron,

Thank you for sharing your thoughts with us. We always strive to provide the best experience to our valued customers.

Cheers.

Rated 5 out of 5 stars

Mobility +--a 5Star experience

Despite a mix-up over starting dates (a confirmation email would be helpful) I was delighted with my walk-in shower fitted by Jakub and his helper Cam within two days.Nothing was too much trouble for them and they left the place spotless. Thanks lads!

January 15, 2026
Unprompted review
Mobility Plus logo

Reply from Mobility Plus

Hey M.,

We're thrilled to read your feedback and truly appreciate you taking the time to share your experience.

Best wishes.

Rated 5 out of 5 stars

Mobility Plus provided an excellent…

Mobility Plus provided an excellent service from start to finish. The fitter, Festim and his companion, did a great job and worked non-stop in an efficient and tidy manner. Mobility Plus phoned each day of the installation and the day after it was finished to make sure everything was going OK. The only issue was with the delivery of the bathroom furniture by a courier which arrived late on the first day of the installation.

January 12, 2026
Mobility Plus logo

Reply from Mobility Plus

Hi P,

We're thrilled to read your feedback and truly appreciate you taking the time to share your experience.

Cheers.

Rated 5 out of 5 stars

Excellent product and very prompt…

Excellent product and very prompt installation

January 13, 2026
Mobility Plus logo

Reply from Mobility Plus

Greetings KS,

It's always a pleasure to hear from our customers. Your insights are invaluable to us.

With gratitude.

Rated 5 out of 5 stars

High quality work

I cannot praise Peter who worked 5 days transforming our bathroom highly enough. He arrived exactly on time every day and worked giving us very little disruption. I am delighted with the finished outcome and altogether first class service.

January 13, 2026
Mobility Plus logo

Reply from Mobility Plus

Hello DAVID,

Your feedback means a lot to our team and community. Thanks for contributing your perspective.

Your positive experience can be shared among friends and family. We'd love to serve them too.

With gratitude.

Rated 5 out of 5 stars

The bath and fitter RADEK

The bath was all of our expectations also the fitter RADEK that was allicated to fit the bath was excellent and very tidy at his work.l would give him 11 out of 10 if I could. I would highly recommend him toanyone.

January 9, 2026
Unprompted review
Mobility Plus logo

Reply from Mobility Plus

Hello Raymond,

Thank you for sharing your thoughts with us. We always strive to provide the best experience to our valued customers.

With gratitude.

Rated 5 out of 5 stars

A very hard worker

Kevin was a very hard worker , he kept me informed through out and told me everything he was going to do . He was polite and always arrived early in the morning

January 5, 2026
Unprompted review
Mobility Plus logo

Reply from Mobility Plus

Hi Caron,

It's always a pleasure to hear from our customers. Your insights are invaluable to us.

Remember, each time you refer a friend, both of you get special benefits. Spread the word!

Warm regards.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look