Banner for Mobility Plus

Mobility Plus Reviews 

1,571
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 300 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and professional, often highlighting their punctuality and tidiness during installations. Many people are delighted with the high quality of the products and the excellent workmanship, resulting in beautiful and functional outcomes. The service is frequently described as efficient, with good communication and support from initial contact through to completion. However, some people mentioned issues with after-sales support and resolving post-installation concerns. A few also noted initial planning or sales interactions could be improved.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Service

Customers consistently note positive experiences with service, praising the brilliant service and care in... See more

Quality

Consumers find quality to be positive, with many reviewers praising the first-class workmanship, excellent... See more

Product

Customers express satisfaction with the products, highlighting excellent workmanship and delight with... See more

Customer service

Clients share positive opinions on customer service, with many praising the excellent communication and daily... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Helpful, friendly and courteous staff. Everyone from sales staff to fitters arrived on time and were adaptable and patient when dealing with last minute changes. Bogdan the fitter did an excellent jo... See more

Company replied

Rated 5 out of 5 stars

I am very pleased with my bathroom refit with walk in bath. It is a small bathroom, but with the fitting it now looks lovely and more spacious. It will make life easier for my parent (and me in the... See more

Company replied

Rated 5 out of 5 stars

we changed our bathroom to a shower room. Everyone we spoke to from initial contact through to the finish was excellent. They listened to what we wanted and advised us of the best choices to make. Our... See more

Company replied

Rated 5 out of 5 stars

Excellent, from start to finish. The salesman Tony explained what he felt we needed, there was no pressure at all. We chose our unit. Customer service contacted us regularly to keep us aware of the... See more

Company replied


Company details

  1. Bathroom Remodeler

About Mobility Plus

Written by the company

Mobility Plus, based in Redditch, United Kingdom, is a leading installer of accessible bathroom solutions in the UK, dedicated to enhancing independence and safety for individuals with mobility challenges. As a trusted name in the industry, we specialise in designing and installing walk-in baths, walk-in showers, and wet room solutions tailored to meet the unique needs of our customers. Our mission is to restore confidence and comfort in bathing, ensuring that everyone can enjoy their bathroom safely and with ease. With a commitment to quality and customer satisfaction, Mobility Plus takes pride in offering the UK s favourite range of mobility-focused bathroom products, which are both user-friendly and stylish.

Our products are thoughtfully designed to address mobility issues, featuring slip-resistant surfaces, low-entry doors, safety grab bars, and comfortable seating options. Whether you require a compact walk-in bath with therapeutic jets or a spacious wet room with ultra-low access, our solutions are crafted to blend functionality with aesthetic appeal. Most installations can be completed within a few days, minimizing disruption and allowing you to regain full use of your bathroom quickly. Backed by professional installers and a customer-centric approach, Mobility Plus ensures a seamless experience from design to completion, empowering you to bathe with confidence and independence. Visit us at www.mobility-plus.co.uk to explore our offerings and discover how we can transform your bathroom into a safe, accessible sanctuary.

Mobility Plus Bathing

Written by the company

Safe and independent bathing
Mobility Plus put the independence and safety back into bathing with a range of Walk-In Baths, Walk-In Showers and Wet Rooms. Everything we do begins with care. From the first time you get in touch, we take the time to understand what matters to you and offer support you can trust. Our team brings years of experience, but it’s the way we treat people that really sets us apart.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,571)

292 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a shower fitted by Mobility Plus

I had a shower fitted by Mobility Plus. The whole process went smoothly. The materials were delivered before the fitter arrived. The fitter, Craig, was very professional throughout the time he was here. All the waste was collected promptly. I would highly recommend this company.

January 5, 2026
Unprompted review
Mobility Plus logo

Reply from Mobility Plus

Hello Candida,

Reading such feedback brightens our day. We're happy to know you had a positive experience.

Referrals are the best compliment we can receive. If you have friends or family who could benefit, please let them know about us.

Best wishes.

Rated 5 out of 5 stars

From initial contact through to…

From initial contact through to completion of job - renovation of bathroom, shower cubicle replacing bath, totally satisfied. Salesman, surveyor and installer all first class.

January 9, 2026
Unprompted review
Mobility Plus logo

Reply from Mobility Plus

Hi keith,

Your feedback means a lot to our team and community. Thanks for contributing your perspective.

Your positive experience can be shared among friends and family. We'd love to serve them too.

Best wishes.

Rated 5 out of 5 stars

Mobility Plus.

Mobility Plus.
There was a delay in starting the complete transformation of my bathroom but it was certainly worth the wait.Everything has been done to the highest standard, the design, the materials used and the attention given.I appreciated the " checkup" calls from Beth ( she sounds cheerful and courteous) .Rob ( the fitter) was very polite and explained all that was to be done, there were several hidden 'snags' which Rob had to overcome but now my new " shower room" is perfect for my needs.
Throughout the whole process I felt valued as a customer and that all Mobility Plus staff work to the highest level.
My new shower room is wonderful.!!

December 19, 2025
Unprompted review
Mobility Plus logo

Reply from Mobility Plus

Hello Andrea,

Reading such feedback brightens our day. We're happy to know you had a positive experience.

Warm regards.

Rated 4 out of 5 stars

The work was done efficiently

The work was done efficiently, all the debris was removed. The system worked first time. Stairs and hallway were protected with plastic sheets. My personal disruption was minimised.

December 16, 2025
Mobility Plus logo

Reply from Mobility Plus

Hi Dr,

Thank you for sharing your thoughts with us. We always strive to provide the best experience to our valued customers.

Your positive experience can be shared among friends and family. We'd love to serve them too.

Best wishes.

Rated 5 out of 5 stars

Customer satisfaction.

Due to the excellent workmanship of the fitter, we were allocated, we are delighted with the end result.

December 18, 2025
Mobility Plus logo

Reply from Mobility Plus

Hey M.,

Thank you for sharing your thoughts with us. We always strive to provide the best experience to our valued customers.

Your positive experience can be shared among friends and family. We'd love to serve them too.

Warm regards.

Rated 5 out of 5 stars

Karl our fitter was outstanding

Karl our fitter was outstanding. Company checked in everyday to make sure everything was ok. Took away our old bathroom with no hassle. Great company. Workmanship was fantastic. Also Rob Ingram was very helpful. Sameer Arshad was my caller everyday. So kind and helpful.

December 8, 2025
Unprompted review
Mobility Plus logo

Reply from Mobility Plus

Hey Noreen,

It's always a pleasure to hear from our customers. Your insights are invaluable to us.

Remember, each time you refer a friend, both of you get special benefits. Spread the word!

Thank you again.

Rated 5 out of 5 stars

Mark did an excellent job transforming…

Mark did an excellent job transforming my bathroom. His attention to detail, quality of workmanship, and professionalism were outstanding from start to finish. He kept everything tidy, communicated clearly throughout the project, and delivered exactly what I wanted. The finish looks fantastic — modern, clean, and expertly done. I’m really pleased with the result and would highly recommend Mark to anyone looking for a reliable and skilled tradesman.

September 22, 2025
Unprompted review
Mobility Plus logo

Reply from Mobility Plus

Hello Micheal,

It's always a pleasure to hear from our customers. Your insights are invaluable to us.

Best wishes.

Rated 5 out of 5 stars

we just are old bathroom out and had…new posh showeroom in

we just are old bathroom out and had are new posh showeroom in which we love so much after our fitter had very hard work to get it done neil gutted hole bathroom out sorted pipes out which was in such state when we saw it in big lump couldnt beleave it in end all trunout well thankyou neil done lovely job

December 1, 2025
Unprompted review
Mobility Plus logo

Reply from Mobility Plus

Hello Heather,

Thank you for sharing your thoughts with us. We always strive to provide the best experience to our valued customers.

With gratitude.

Rated 5 out of 5 stars

Excellence in every way

The two men who carried out the work could not have been more skilful. In addition, they were meticulous in protecting our property from diet and damage..

December 18, 2025
Mobility Plus logo

Reply from Mobility Plus

Greetings Kenneth,

Thank you for sharing your thoughts with us. We always strive to provide the best experience to our valued customers.

Cheers.

Rated 5 out of 5 stars

Orges the installer did a great job

Orges the installer did a great job. He identified previous damage in the subflooring which made installation difficult, and he solved the problem efficiently.

December 11, 2025
Unprompted review
Mobility Plus logo

Reply from Mobility Plus

Hi Mike,

Reading such feedback brightens our day. We're happy to know you had a positive experience.

Remember, each time you refer a friend, both of you get special benefits. Spread the word!

Thank you again.

Rated 5 out of 5 stars

Excellent work in a challenging space

Prompt & efficient contact & information from the outset. Good explanations & follow up at each stage. The planning was good & practical & the work began sooner than we expected due to a delay elsewhere. Ricky, the installer (not sure what actual job description to use) was friendly, good humoured & efficient. The work & the finish was excellent, including details which we didn’t expect but were very pleased to see. Ricky kept us informed of progress & checked details for the shower with the person who will be using it. He seemed not to take breaks! - & he cleared up at the end of, & during each day. We are very happy with the result, especially as the limitedspace must have been a challenge for Ricky.

December 9, 2025
Unprompted review
Mobility Plus logo

Reply from Mobility Plus

Hello NICOLA,

It's always a pleasure to hear from our customers. Your insights are invaluable to us.

Warm regards.

Rated 5 out of 5 stars

Delighted by the work and kind consideration of Mobility Plus builders Festim and Nick with all the details.

I could not praise Festim and work partner Nick more highly for their superb work, consideration and kindness converting my elderly mother's bathroom to a Mobility Plus wetroom. Festim is not only highly proficient in his technical ability but also most considerate in checking as to how exactly things should be fitted, or not fitted, to best possible effect. The result is that the wetroom is both superb in appearance and perfect in function, primarily for my mother's use with carer assistance. His guidance was especially appreciated in my having to deal with the unexpected and quite complicated issues of the removal of asbestos, which was found under the bathroom floor, and online reconnection of the central heating thermostat controls with my phone app. I was also grateful for the consideration and care taken by Festim and Nick with my mother (age 99 coming on 19!).

December 12, 2025
Unprompted review
Mobility Plus logo

Reply from Mobility Plus

Hello Mr,

Thank you for sharing your thoughts with us. We always strive to provide the best experience to our valued customers.

Your positive experience can be shared among friends and family. We'd love to serve them too.

Best wishes.

Rated 5 out of 5 stars

Fabulous Company

From start to finish was just so easy. You are looked after every step of the way, the equipment is just first class then Scott the fitter was the cherry on the cake he was brilliant, went above and beyond.

December 8, 2025
Unprompted review
Mobility Plus logo

Reply from Mobility Plus

Hi Kathy,

Reading such feedback brightens our day. We're happy to know you had a positive experience.

If you know anyone who could benefit from our services, please don't hesitate to recommend us.

Warm regards.

Rated 5 out of 5 stars

Considerate, caring and conscientious installer.

The Installer did a marvellous job, was very caring and carried out the work as if he was working on his own home. Thank You.
Whereas the office communication was somewhat lacking at times.

December 11, 2025
Unprompted review
Mobility Plus logo

Reply from Mobility Plus

Hi Kiwi,

It's always a pleasure to hear from our customers. Your insights are invaluable to us.

Your positive experience can be shared among friends and family. We'd love to serve them too.

Best wishes.

Rated 5 out of 5 stars

Leigh

Leigh, the installer was always on time and worked continually making an excellent job. He did his very best to get the step in as low as possible Always left things as tidy as he could overnight and cleared up well at the end.
I did feel that the design could be improved. It was a whole bath space and I had a fold up chair fitted so if you wanted a stand up shower that made the available space smaller. I would have liked the option of a longer glass panel and for it to have a handle on it so that there were handholds on both sides if the user is or becomes very unsteady.

December 11, 2025
Unprompted review
Mobility Plus logo

Reply from Mobility Plus

Hi Gillian,

Thank you for sharing your thoughts with us. We always strive to provide the best experience to our valued customers.

Remember, each time you refer a friend, both of you get special benefits. Spread the word!

Thank you again.

Rated 5 out of 5 stars

Mobility Plus responded quickly with…

Mobility Plus responded quickly with two on-site assessment of my husband’s mobility needs. The work started soon after and was carried out extremely efficiently and to a high standard by Nic Caln. Materials arrived on time and and waste was removed promptly. We are extremely satisfied with the result and the smooth management of the whole process.

December 5, 2025
Mobility Plus logo

Reply from Mobility Plus

Hey Kathleen,

Thank you for sharing your thoughts with us. We always strive to provide the best experience to our valued customers.

If you know anyone who could benefit from our services, please don't hesitate to recommend us.

Thank you again.

Rated 5 out of 5 stars

Excellent service

Excellent service. We would highly recommend this company. All the work was completed within the given timescale and to a very high standard. The fitter, Peter Allen, was very pleasant, helpful, efficient and tidy in his work. There was no mess at all and the rubbish was collected on the appointed day. Communication with the company was very good through the entire process. Thank you.

November 28, 2025
Unprompted review
Mobility Plus logo

Reply from Mobility Plus

Greetings NORTHEN,

It's always a pleasure to hear from our customers. Your insights are invaluable to us.

Your positive experience can be shared among friends and family. We'd love to serve them too.

With gratitude.

Rated 5 out of 5 stars

Very pleased with professional fitter

Very pleased with the fitting of our bathroom which was fitted by Steve who was very professional with all the details and kept us updated on all requirements

December 8, 2025
Mobility Plus logo

Reply from Mobility Plus

Hi Mr.,

Your feedback means a lot to our team and community. Thanks for contributing your perspective.

Referrals are the best compliment we can receive. If you have friends or family who could benefit, please let them know about us.

Thank you again.

Rated 5 out of 5 stars

Excellent bathroom !!!!…

The work was performed with great skill and too a very high standard . Also everyday he cleaned up completely after every stage of decorating . He was also very thoughtful when working as I need toilet quite regularly !!!!! Due to medical condition. All round an excellent considerate gentleman!!!!!

November 24, 2025
Mobility Plus logo

Reply from Mobility Plus

Hi Rstiles,

We're thrilled to read your feedback and truly appreciate you taking the time to share your experience.

Thank you again.

Rated 5 out of 5 stars

I would like to thank everybody at…

I would like to thank everybody at motorbility plus for being very helpful and their quick response to replacing my scooter although it was my fault for the cause of the replacement they were kind and thoughtful through out kind regards kevin

December 5, 2025
Unprompted review
Mobility Plus logo

Reply from Mobility Plus

Hi kevin,

It's always a pleasure to hear from our customers. Your insights are invaluable to us.

Thank you again.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look