Mobility Connect Ltd Reviews 706

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, particularly the scooters, for their quality and how they enhance their independence. The staff, especially the delivery drivers, are frequently highlighted for their professionalism, helpfulness, and detailed explanations of product usage. The delivery service is often described as efficient and prompt, with many people receiving their items quickly. However, some customers were dissatisfied with the after-sales service, reporting issues with product breakdowns shortly after purchase and difficulties in getting repairs or replacements. A few individuals also mentioned problems with the suitability of the product for their specific needs, citing issues with weight or size that were not adequately addressed before purchase.

What people talk about most

Product

Clients share positive opinions on product. Many customers are delighted with their new scooters and... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the helpfulness and... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the helpfulness and patience... See more

Service

Consumers find service to be positive, with many praising the excellent and efficient delivery service,... See more

User experience

Reviewers mention positive feedback about user experience. Many customers express delight with their new... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cain was excellent on delivery and went well put of his way in making sure it fit nicely into my property. He went through everything and explained on how to use the scooter into full detail and cou... See more

Rated 5 out of 5 stars

Brilliant in regarding if I have any problems, Darren has always been very helpful and reliable if I'd have any problems. Just ordered my second scooter and very happy an will always keep coming back... See more

Rated 5 out of 5 stars

Just bought the fusion e power chair for my partner and this is gonna be a massive help in helping him get back out and about. Mobility connect were brilliant in making sure our needs were all met and... See more

Rated 5 out of 5 stars

Just purchased a riser recliner chair and it is very comfortable and is very good with helping me in and out of the chair. Also purchased a folding scooter which im delighted with and will help with e... See more


Company details

  1. Mobility Equipment Supplier

Written by the company

Mobility Connect Limited provide mobility scooter on finance. Free U.K. delivery. Next day delivery available

Mobility Products - Pay Monthly 0% APR - Free UK Nationwide Delivery

Written by the company

We are committed to provide excellent service
Mobility Connect Ltd is a nationwide supplier of mobility products on finance. We supply a wide range of mobility products to suit your individual needs and budget. All our mobility scooters are delivered as soon as the next day, ready to use, by our qualified engineers. You'll be given a full demonstration of your mobility scooter to make sure you are fully able to enjoy your new independence straight away.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

706 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 18% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing. Best service I've received ever. This is my 1st mobility scooter and the process has been absolutely fantastic and easy from start to delivery. Kane the delivery guy was fantastic sorted the demo and paperwork and his knowledge was really good and helpful. Thanks bud. Love my new scooter was a bit dubious about getting one only being 47 but hips and spine dont wanna play ball so need something as cant walk far and fall often this has given me freedom if that makes sense.

September 6, 2022
Unprompted review
Rated 4 out of 5 stars

Good all round service bit disappointed…

Good all round service bit disappointed with the description of my scooter says 25 mile range but also looking further find it says 32 km so goes about 20 miles for me that's a big 5 miles difference the description needs amending

August 2, 2022
Unprompted review
Rated 5 out of 5 stars

the first and most satidfying experience I have had in a long time!

This is the first time I have used this company!! I have to say everything went as smooth as butter from my application to my delivery even the paperwork was a joy as i had an experienced handler taking care of everything. Everything was explaind from start to finsh then carried out simply and efficiently. I am now free to roam where and as I please and will be able to reclaim most of my independance thank you so much mobility connect and a huge thank you to your team. If anyone else is reading this wondering what to do all i can say is I highly recommend atleast make the all important phone call it could change your life thank you once again and for anyone whos is wondering i wish you the best of luck !!!

July 7, 2022
Unprompted review
Rated 5 out of 5 stars

Ordered scooter of motablity connect a…

Ordered scooter of motablity connect a week later my scooter delivered .The company and care is fantastic Darren who sold me the scooter and delivered it was fantastic patient informative really would recommend this brilliant company and of course lovely people like Darren who demonstrated the scooter perfectly and answered all my questions throughly really please this scooter helps so so much thankyou x

June 16, 2022
Unprompted review
Rated 5 out of 5 stars

I contacted Mobility connect with …

I contacted Mobility connect with intention of purchasing a Mobility scooter and was assisted by a very helpful and professional team Member Simon Thornton I feel blessed with meeting with Simon a very pleasant and helpful Professional a very valuable member of staff ge went over and above his station to provide a excellent service for me please thank him on my Behalf Michael Ryan I look forward to a long and pleasant relationship with Mobility connect Thank you Michael Ryan 😊ps.i forgot to mention my delivery Driver Cain very pleasant and helpful explained every detail to me so Grateful thank you Cain would willingly give this company medal 🏅 for being so caring to its customers 😀

June 11, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look