I purchased 3 lights from MOD, Great looking light however we had a few issues. MOD customer services were good & the issues have now been resolved.
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Review summary
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I’m absolutely thrilled with the gorgeous pendant light I bought from MOD LIGHTING. My experience with this store was so pleasant, smooth, and easy from start to finish. Everything arrived on time and... See more
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We had our electrician come in and installed the new alabaster chandelier we bought from mod lighting, just WOW. Even the electricians kept complimenting the lights, the build, the quality, the packag... See more
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I saw a few of my neighbors had mod light sconce on their house and was immediate drawn to the modern look of their products. THey truly are a game changer and instantly modernized our exterior wall a... See more
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Company details
Written by the company
Get inspired and elevate your home with our modern light fixtures! Visit us at www.mod-lighting.com
Contact info
2251 Constitution Ave, 14760, Olean, United States
- +1 8889884317
- info@mod-lighting.com
- www.mod-lighting.com
4.3
Excellent
224 reviews
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Replied to 100% of negative reviews
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We built our beautiful custom home
While we had some initial issues this company has made significant efforts to correct the concerns… their customer service is excellent and I am very pleased with their resolution. I am looking forward to my exterior lighting features as these will be the pinnacle of our custom home… thank you for making this right mod-lighting.
June 24, 2023
Unprompted review
Reply from MOD LIGHTING
Hi Laura,
Thank you for your feedback and for giving us a chance to resolve the issue with your order.
While we make sure that all our products go through strict quality control during production and rigorous quality inspections postproduction to ensure we meet quality standards and requirements, we understand that there might be some times that our fixture will encounter some factory defects, and we are always willing to correct these for our customers.
We appreciate your cooperation in resolving the issue you encountered. Again, thank you for taking the time to leave us a review, it means a lot to us. We appreciate your business!
- Team MOD
Enjoyed it !!!
June 18, 2023
Unprompted review
Reply from MOD LIGHTING
Hi Luay,
Glad to hear you enjoyed our lights!
We pride ourselves with our work and makes sure all our products go through strict quality control during production and rigorous quality inspections and postproduction to ensure we meet quality standards and requirements!
We appreciate your business!
- Team MOD
Good Customer Service and Unique Fixtures
I placed a significant order through Mod Lighting, they had modern light fixtures that were different than what I could find anywhere else. I reached out to them with some questions and they were helpful and made sure everything was good. We still have 3 Haylen lights to install on the exterior of our new build. Will update this post with pictures
June 14, 2023
Unprompted review
Reply from MOD LIGHTING
Hi Teresa,
Thank you for your feedback. We pride ourselves on our work and do our very best to provide aftersales assistance to all our customers.
We would love to see how the Haylen looks on your home. We've got great feedback from our customers who purchase the Haylen.
Thanks again for taking the time to leave us a review, it means a lot to us. We appreciate your business!
- Team MOD
Cheap products and costly return practices.
Their products look much better on their website than they do when they finally show up at your door. If you wonder why their products are so inexpensive it's because they are cheaply made. While they offer at 60 day return policy, they do not want you to return their product. I asked for a return on two lights i had purchased that were not what I expected and didn't work out, they gave me an address in China to return them to at my own expense. I pressed them and got an address in Canada. They do not accept returns within the United States, so you're stuck paying out of pocket to ship returns Internationally. Beware of this company.
Update with more info since they replied below. Order number was 62956. The first return address I was offered was (note that fedex said the zip code was invalid but later USPS was able to handle it):
488 University Avenue
Suite 4307
Toronto, Ontario
M5G 0C1
Canada
Since it was international and neither the country of sale or country of origin, I pressed and they then offered this address.
Return Address for Haylen:
Attention To: DENG CHAOQUAN
Address: #16 GONGYE 2 ROAD, CAOSAN, GUZHEN TOWN
City: Zhong Shan
Province: Guang Dong
China Postal Code: 528421
Tel: 13318290755
At no point did they offer their New York address as a return address. I assume the New York address is a mailbox they use to appear as a legitimate US company, but do not actually operate out of.
Please note they also charge a 10% restocking fee on returns after you have paid international shipping rates to send them back. When I saw the quality of the first two items and the hassle to return them, I attempted to cancel the third light I had bought, since it didn’t show as shipped yet, but I was told it couldn’t be cancelled. I don’t use that light either in my house as I found a much nicer product for the room at a local retailer for half the price.
Beware.
Update July 2023: A representative of Mod Lighting reached out to me in June after I posted this review. They offered to refund the second light I purchased. They followed through with the refund, so now I'm only out the international shipping charges I paid to return two of the lights to Toronto. While I'm happy to receive the refund for the light I kept and never returned (it wasn't worth the hassle), I'll note that it took posting this review to get real service from the company. I still think this is a foreign company attempting to appear as a US brand. I think it's also worth mentioning that following the refund, they would call 3-4 times in a row on a weekly basis to make sure I was going to update this review, it was a bit much considering I had family in town and then got sick. Updating review from 1 star to 2 stars.
June 24, 2022
Reply from MOD LIGHTING
Hi Tim,
Thank you for the update and for providing more information to us.
Upon further checking, you placed your order on May 18, 2022, provided the return tracking number on June 27, 2022, and we processed your refund on July 13, 2022, for the returned items. We are constantly improving and looking for new ways to help our customers and make returns as easy as possible so we move our return warehouse from Canada to New York. Please note, as per our Refund Policy, MOD Lighting reserves the right to charge a restocking/refurbishing fee of 10% on certain items.
We value you as our customer and your satisfaction is our top priority. One of our Senior Customer Care Specialists will contact you to help resolve this issue. Please check your email, you may want to check also your Spam/Junk Folder as sometimes our emails get caught up there.
Thank you for your patience and business with us.
- Team MOD
I ordered what I thought was very…
I ordered 2 lights for outside entry one did come defected. Mod lighting sent me a replacement although i had incurred extra costs for the assembly they worked with me to make me happy
I would refer this site i really liked that they cared enough to make things right
May 29, 2023
Unprompted review
Reply from MOD LIGHTING
Hi Hanna,
I am so sorry to hear about the experience you’ve had, this is far from what we want our customers to feel or go through.
We value you as our customer and we want you to have a good experience with us. May I kindly ask you to check your email? Our team will reach out to you again to help resolve this ASAP!
Our headquarter is based in Canada with warehouses in North America (New York) and Asia. We currently ship worldwide to serve customers globally!
Thanks again for taking the time to leave us a review and it really helps us improve and better serve our customers. We appreciate your business!
- Team MOD
We love the lights
We love the lights. But in your video they look a little wider but we like the way they function and the way they look.
March 15, 2023
Reply from MOD LIGHTING
Hi Jorge,
We're glad to hear that you love our product and apologies for some shortcomings.
We put the dimensions in all our products for transparency, but no worries, your feedback will be forwarded to the management.
Thanks again for taking the time to leave us a review it really helps us improve and better serve our customers. We appreciate your business!
- Team MOD
Unique choices and followup was good
Unique choices and followup was good. I only wish that dimmable led bulbs were an option offered for the Kendall chandelier I had installed. Instead, ending up purchasing correct bulbs elsewhere, which was a time consuming hassle.
May 1, 2023
Reply from MOD LIGHTING
Hi Lynn,
Thank you for the delightful feedback and sorry for some shortcomings. We will be forwarding your suggestion of adding a dimmable light for Kendall to the management for future consideration.
We pride ourselves on our work and do our very best to provide aftersales assistance to all our customers. We always strive to offer a multitude of styles that the customers will love.
Thanks again for taking the time to leave us a review it helps us improve and better serve our customers. We appreciate your business!
- Team MOD
The light colors are impossible to…
The light colors are impossible to sync. I bought 14. Can only get about 12 of them to same color at same time. The remote affects more than 1 at a time, but never all of them. Try to shield and isolate, but still doesn't work. Mod lighting needs a better system!
May 2, 2023
Reply from MOD LIGHTING
Hi Timothy,
I am so sorry to hear about the experience you’ve had, this is far from what we want our customers to feel or go through.
One of our Senior Team Members has reached out to you and provided steps on how to connect all the lights together. Were you able to get it? If not, please check your Spam/Junk folder as sometimes our emails get caught in there. If you still need further assistance, please don't hesitate to respond to the email and we will be happy to assist you.
Thanks again for taking the time to leave us a review and it really helps us improve and better serve our customers. We appreciate your business!
- Team MOD
Good service
May 12, 2023
Reply from MOD LIGHTING
Hi James,
Glad to hear that!
We pride ourselves with our work and do our very best to provide aftersales assistance to all our customers.
Thanks again for taking the time to leave us a review, it means a lot to us. We appreciate your business!
- Team MOD
The fixture still does not work after…
The fixture still does not work after sending me the new electrical box. I am extremely disappointed. I now have a light fixture that I cannot use and it is sitting on a shelf in my garage. I am out of the country right now and will return on Monday May 30.
April 30, 2023
Reply from MOD LIGHTING
Hello Michael,
I am so sorry to hear about the experience you’ve had this time around!
This is far from what we want our customers to feel or go through, and we assure you that we will do all that we can to make this right for you!
Upon further investigation of this case, I noticed that you are a returning customer, and we just wanted to say that we appreciate your continued business and we will always thrive to improve the product and services we offer!
We see that you placed the order in December 2022 and reached out to us in March this year regarding the issue with your fixture. We have issued a replacement driver to be shipped to you to help resolve the issue as we noticed that you or your electrician had alter the wires of the fixture, which could be the reason why the fixture is no longer working.
We shipped the replacement for you in March 2023 but really regretful to hear that things are not working! We are happy to send you a full replacement because we value your business. Our team will be in touch with you to sort out the details!
May I kindly ask you to check your email so our team can help resolve this for you ASAP!
Thanks again for taking the time to leave us a review and it really helps us improve and better serve our customers. We appreciate your business!
- Team MOD
I am enjoying my Chloe ceiling light…
I am enjoying my Chloe ceiling light fixture. I had purchased a 3 circle fixture but it was a little big for the area. MOD assisted me in purchasing the 2 circle light and I was able to return my previous purchase. Thanks MOD. I love the light it gives off in my hallway! Perfect choice!
May 5, 2023
Reply from MOD LIGHTING
Hi Marijo,
We are so delighted to hear about your feedback. We pride ourselves with our work and do our very best to provide aftersales assistance to all our customers.
If it will not take so much of your time, you can actually take advantage of our Loyalty Program by submitting a review with a photo of our lighting. You can check more information about this here: https://mod-lighting.com/pages/rewards. We would love to see how the lights look in your home.
Thanks again for taking the time to leave us a review, it means a lot to us. We appreciate your business!
- Team MOD
Reply from MOD LIGHTING
Hi Helen,
We are so delighted to hear about your feedback! We pride ourselves with our work and do our very best to provide aftersales assistance to all our customers.
If it will not take so much of your time, you can actually take advantage of our Loyalty Program by submitting a review with a photo of our lighting. You can check more information about this here: https://mod-lighting.com/pages/rewards. We would love to see how it looks in your home.
Thanks again for taking the time to leave us a review, it means a lot to us. We appreciate your business!
- Team MOD
Very simple and absolutely gorgeous
Very simple, i installed your lights in my house and every one that passes in front of the house have to compliment the lighting.
THANK YOU.
April 2, 2023
Reply from MOD LIGHTING
Hi,
We are so delighted to hear about your feedback and appreciation of our light. We pride ourselves on our work and do our very best to provide aftersales assistance to all our customers.
If it will not take so much of your time, you can actually take advantage of our Loyalty Program by submitting a review with a photo of our lighting. You can check more information about this here: https://mod-lighting.com/pages/rewards
Thanks again for taking the time to leave us a review, it means a lot to us. We appreciate your business!
- Team MOD
Very friendly and supportive .
May 19, 2023
Reply from MOD LIGHTING
Hi Rosa,
We are so delighted to hear about your feedback and appreciation of our support team. We pride ourselves on our work and do our very best to provide aftersales assistance to all our customers.
If it will not take so much of your time, you can actually take advantage of our Loyalty Program by submitting a review with a photo of our lighting to earn points for your future purchases! You can check more information about this here: https://mod-lighting.com/pages/rewards
Thanks again for taking the time to leave us a review, it means a lot to us. We appreciate your business!
- Team MOD
Reply from MOD LIGHTING
Hi Ralph,
I am so sorry to hear about the experience you’ve had, this is far from what we want our customers to feel or go through.
Upon checking, there was some problem with the carrier and you agreed to have your order reshipped. Our team is trying to contact you to confirm your address to make sure you will receive it this time. Would you mind checking your email as well as your Spam/Junk Folder as sometimes our email gets caught in there? One of our senior team members will also call you to help resolve this issue immediately.
Thanks again for taking the time to leave us a review it really helps us improve and better serve our customers. We appreciate your business!
- Team MOD
Very respectful and willing to help
Very respectful and willing to help!
Don’t remember the exact date she helped me.
April 24, 2023
Reply from MOD LIGHTING
Hi Andreina,
We are so delighted to hear about your feedback and appreciation of our support team. We pride ourselves on our work and do our very best to provide aftersales assistance to all our customers.
If it will not take so much of your time, you can actually take advantage of our Loyalty Program by submitting a review with a photo of our lighting to earn points for your future purchases! You can check more information about this here: https://mod-lighting.com/pages/rewards
Thanks again for taking the time to leave us a review, it means a lot to us. We appreciate your business!
- Team MOD
Very attractive outdoor lights!!!
May 19, 2023
Reply from MOD LIGHTING
Hi John,
We are so delighted to hear about your feedback. We pride ourselves on our work to provide high-quality modern home lightings that everyone falls in love with!
If it will not take so much of your time, you can actually take advantage of our Loyalty Program by submitting a review with a photo of our lighting to earn points for your future purchases! You can check more information about this here: https://mod-lighting.com/pages/rewards
Thanks again for taking the time to leave us a review, it means a lot to us. We appreciate your business!
- Team MOD
Great Looks but Beware if it Fails
The products look good but quality and durability especially if an out door light is questionable. Then if your light transformer fails even under warranty they will send you the parts to fix it yourself - yep. That’s right. Disassemble, solder, and repair yourself. And for your trouble - Even after paying for your 5 year warranty, they will give you $6 back from your purchase. Too bad for such a nice looking product.
May 8, 2023
Reply from MOD LIGHTING
Hi Rick,
I am so sorry to hear about the experience you’ve had, this is far from what we want our customers to feel or go through.
We appreciate you like our product. We understand that you had encountered some problems with the lights so our team sent some replacement parts. We apologize for the inconvenience of replacing the parts needed. One of our senior team representatives will contact you to discuss more of this issue and find a better resolution for you. We would love to make your experience with us as smooth and pleasant as possible as we pride ourselves on our work and do our very best to provide aftersales assistance to all our customers.
Thanks again for taking the time to leave us a review it really helps us improve and better serve our customers. We appreciate your business!
- Team MOD
Great product and customer service
Very high quality product and extremely prompt and good customer service
May 17, 2023
Reply from MOD LIGHTING
Hi Avaneesh,
We are so delighted to hear about your feedback and appreciation of our support team. We pride ourselves on our work and do our very best to provide aftersales assistance to all our customers.
If it will not take so much of your time, you can actually take advantage of our Loyalty Program by submitting a review with a photo of our lighting. You can check more information about this here: https://mod-lighting.com/pages/rewards
Thanks again for taking the time to leave us a review, it means a lot to us. We appreciate your business!
- Team MOD
Products are very poor quality for the…
Products are very poor quality for the price point and compared to their marketing images. Almost impossible to build, yes they are flat pack lights. No instructions and all in Chinese. Communication is very slow and returning the products is challenging. I aim UK based and having to pay for postage to return our order. Not confident i will get my refund.
Update.
6 weeks later I have not received my refund. 1 item got lost by FedEx but are avoiding refunding the 4 items the have received for a month now.
Cost £600 to return junk back to them. Please avoid these cons
May 1, 2023
Reply from MOD LIGHTING
Hi Jim,
I am so sorry to hear about the experience you’ve had, this is far from what we want our customers to feel or go through.
All our products go through strict quality control during production and rigorous quality inspections and postproduction to ensure we meet quality standards and requirements! We offer you exquisite lights of premium quality for an affordable price, and if our lights did not meet your standard, we do apologize for that. We send our products flatpack to save space and most of our lights are too big to be shipped assembled, I hope you understand. We are trying to improve all our instruction manuals for a better understanding of our consumers and we do offer video installation guides for some of our products.
We will surely assist you with the refund and our team will also offer some other options that you might consider.
Thank you for sending us this review as it really helps us improve and better serve our customers.
- Team MOD
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