Modern UPVC Windows Reviews 

471
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 140 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and reliable delivery service, noting that drivers are exceptionally helpful and go out of their way to assist. People also highlight the high quality of the products, stating that the online ordering process is straightforward and the items fit easily during installation. Some people were dissatisfied with product quality, experiencing frustrating issues like deep scratches on the frames or noticeable manufacturing defects upon arrival. A few other people also felt that delivery communications could be improved, mentioning unexpected schedule delays and occasional problems with order handling.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, highlighting that orders consistently arrive on... See more

Product

People report positive experiences with product, noting that windows and doors are of excellent quality and... See more

Quality

Reviewers highlight positive aspects of quality, noting that the windows and frames are sturdy, well-made,... See more

Service

Customers had positive experiences with service, highlighting a seamless process from start to finish.... See more

Order

Clients share positive opinions on order, highlighting a straightforward and user-friendly online system that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very impressed. Good comms throughout. Doors as described. Appear solid and well insulated. All square and went in easily. Quick delivery and a great driver - polite, calm and professional. Doors are... See more

Company replied

Rated 5 out of 5 stars

Very easy ordering process, windows arrived exactly when they said. Windows are good quality to my untrained eye and were easy to fit. Customer service was great when I ran out of the glazing packe... See more

Company replied

Rated 5 out of 5 stars

First time dealing with Modern UPVC Windows, and first time ordering a window full stop! Website was clear and easy to use for a novice, ordering was easy. We opted for collection as we're not far... See more

Company replied

Rated 5 out of 5 stars

We have used Modern UPVC Windows several times to replace every window in our house. We have been very impressed with not only the quality of their windows but also their customer service, in partic... See more

Company replied


Company details

  1. PVC Windows Supplier
  2. Door Supplier
  3. Window Installation Service
  4. Window Supplier

Written by the company

Modern UPVC Windows is the online division of Burbage Custom Windows Ltd, a well-established window & door manufacturer based in Leicestershire. For over 20 years we have specialised in providing high quality windows and doors to thousands of customers across the UK. Our website enables you to obtain a price for your windows & doors quickly and easily. Unlike many other websites, there is no need to provide personal information or to wait for a call back. Once you have your instant price, you can order online (we deliver to most of the UK), or you can collect from us. We own a state of the art purpose built factory with advanced machinery and production techniques to ensure the highest quality. We mostly use our own fleet of transport vehicles to ensure your order is handled with care and arrives as quickly as possible. You are most welcome to visit our showroom near Leicester to get a feel of our high quality products before ordering.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

471 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(471)

138 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast delivery windows and doors look…

Fast delivery windows and doors look good quality got everything I asked for

April 30, 2026
Unprompted review
Modern UPVC Windows logo

Reply from Modern UPVC Windows

Hi Terry,
Many thanks for taking the time to leave your 5* review - we really appreciate it.
Kind Regards
Modern UPVC Windows

Rated 5 out of 5 stars

My whole experience of dealing with…

My whole experience of dealing with Modern UPVC Windows was first class, they delivered my door and frame on the day they said they would, the delivery driver was very helpful and they have plenty of resources to advise the non pro installer. Most importantly though, I had made a mistake installing my door and Jake on the customer service team answered my e-mail immediately and help me troubleshoot and rectify the issue.

April 22, 2026
Unprompted review
Modern UPVC Windows logo

Reply from Modern UPVC Windows

Hi Stephen,
Thank you very much for taking the time to leave such a glowing review, I am pleased to hear that Jake in particular was able to assist you during difficulty.
Kind Regards
Modern UPVC Windows

Rated 5 out of 5 stars

Great product, great service

As a builder, I have used Modern uPVC Windows a great deal and have always found them very helpful and the windows great quality. So much so I even used them in my own home project. The website window building tool is great and gives a price there and then which makes pricing projects easy too. I regularly recommend them.
Chris Lenton

April 22, 2026
Unprompted review
Modern UPVC Windows logo

Reply from Modern UPVC Windows

Hi Chris,
What a fantastic review - thank you for taking the time to leave this, and for your loyal custom.
Kind Regards
Modern UPVC Windows

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service a year after installation when one of the glass units failed and a replacement was sent within a week.

April 21, 2026
Unprompted review
Modern UPVC Windows logo

Reply from Modern UPVC Windows

Hi Graham,
Thank you for your positive review of our after-care service, we are always happy to help.
Kind Regards
Modern UPVC Windows

Rated 5 out of 5 stars

Really pleased with this company

Really pleased with this company, the communication was excellent with the delivery day as they said it would be. Very pleasant driver and my window is great. Great company to deal with.

April 17, 2026
Unprompted review
Modern UPVC Windows logo

Reply from Modern UPVC Windows

Good Afternoon Duncan,
Thank you for taking the time to leave your fantastic review!
Kind Regards
Modern UPVC Windows

Rated 5 out of 5 stars

Really impressed with the back door i…

Really impressed with the back door i ordered great quality fitted it today very happy.

April 16, 2026
Unprompted review
Modern UPVC Windows logo

Reply from Modern UPVC Windows

Hi Simon,
Many thanks for your excellent 5* review - we really appreciate it.
Kind Regards
Modern UPVC Windows

Rated 5 out of 5 stars

Staff were incredibly helpful and…

Staff were incredibly helpful and attentive during ordering and even after we had an issue with a key (not caused by them) they sent out a replacement free of charge. Windows were great quality too.

April 13, 2026
Unprompted review
Modern UPVC Windows logo

Reply from Modern UPVC Windows

Hi Luke,
We are very pleased to read this review of our products and after-care, please do come back to us anytime.
Kind Regards
Modern UPVC Windows

Rated 5 out of 5 stars

Great service problem with triple…

Great service problem with triple sliding door delaminating replacement door and trim sent within 10 days no hassle A+ service

April 10, 2026
Unprompted review
Modern UPVC Windows logo

Reply from Modern UPVC Windows

Good Afternoon Andy,
Thank you for your great review, particularly of our after-care service. We really appreciate it.
Kind Regards
Modern UPVC Windows

Rated 5 out of 5 stars

Excellent website with plenty of useful…

Excellent website with plenty of useful information. Great range of product to allow bespoke designs. Kept well informed of delivery. Product looks good too, though not yet installed.

April 9, 2026
Unprompted review
Modern UPVC Windows logo

Reply from Modern UPVC Windows

Hi Robin,
Thank you for your great review - please do come back to us if your need any help during installation.
Kind Regards
Modern UPVC Windows

Rated 5 out of 5 stars

We have ordered several windows from…

We have ordered several windows from Modern windows over the last few years, each item has always been provided as specified and to a high quality. This time we ordered a upvc door, on taking delivery I realised the weight was significant for such a narrow door and on further inspection I noticed it was reinforced almost everywhere, it had an amazing double claw locking system, two sets of upwards and downwards claws top and bottom along with a single central claw and multiple locking cams. This in my opinion made the door a real bargain at the price we were charged. Thanks modern windows.

April 7, 2026
Unprompted review
Modern UPVC Windows logo

Reply from Modern UPVC Windows

Good Afternoon Glenn,
Thank you for your excellent review - we are very pleased to hear that you found our products to be of quality and value.
Kind Regards
Modern UPVC Windows

Rated 5 out of 5 stars

Upvc sliding door for log Cabin/Home office

Thank you for the advice ,manufacture and delivery of this excellent made to measure Upvc door.
This door has lifted an old log cabin from dumping area to home office.

February 20, 2026
Unprompted review
Modern UPVC Windows logo

Reply from Modern UPVC Windows

Good Afternoon David,
Thank you for taking time to leave your excellent review - we are pleased to have been part of your face lift project!
Kind Regards
Modern UPVC Windows

Rated 5 out of 5 stars

Very helpful delivery driver

Very helpful delivery driver, since at 70 the French doors are heavy, turned up before 8.00am and l had them fitted by 2.00pm including removing the old patio doors , excellent quality and the adjustment was easy

March 31, 2026
Unprompted review
Modern UPVC Windows logo

Reply from Modern UPVC Windows

Good Afternoon,
Thank you very much for taking the time to leave your 5* review, we are pleased to hear the process was stress-free for you.
Kind Regards
Modern UPVC Windows

Rated 5 out of 5 stars

Good quality windows and doors

Good quality windows and doors. Very good after sales service.

March 12, 2026
Unprompted review
Modern UPVC Windows logo

Reply from Modern UPVC Windows

Good Morning Stephen,
Thank you for taking the time to leave your review, we really appreciate it.
Kind Regards
Modern UPVC Windows

Rated 1 out of 5 stars

Of you want quality just avoid it . Perhaps you can get a better quality and price you go to window shop in your town .

On the 3th order with them and I'm just getting more disappointed. Sems they don't know how to do their job . No meter what I'm doing withe France door triplet glazed can't put it right .I can see through the gaps ... From very high energy rated doors I expected a more . At the end they don't have even connected me back . Avoid avoid .

March 15, 2026
Unprompted review
Modern UPVC Windows logo

Reply from Modern UPVC Windows

Good Morning Viorel,

We strongly dispute this review.

Your order was delivered on 16/02, and no issue was reported to us until after hours on 15/03. We responded promptly on 16/03, requesting further clarity and have not ignored your concerns at any stage.

We take the quality of our products seriously and are fully prepared to investigate and resolve any genuine issue. However, this process requires constructive and respectful communication, which has not been reflected in your email correspondence to us.

We remain willing to assist, but this must be done through direct and appropriate communication so the matter can be properly addressed.

I can see that you have sent more information since our closing time yesterday so our team will be in touch again today.

Modern UPVC Windows.

Rated 5 out of 5 stars

Great company, great quality products, great customer service

I've been meaning to leave this review for far too long!

What a great company. I replaced all our windows myself, and, as a novice, they were great at answering my many (basic) questions!

Their online designer tool is fantastic, their range of products is great, the quality of the supplied windows was great.

I really can't recommend them enough.

There were a few small issues, such as not enough glazing clips had been provided, but they were happy to send out the extra bits promptly as needed.

I also used them again more recently to replace our old patio doors with a new sliding version. We used their fitters as I decided the glass units were too heavy for me to attempt safely myself. They provided a fantastic service at a good price, the fitters were friendly and professional, and did a high quality job.

If I had any more windows or doors to replace I'd definitely use them again!!!

March 18, 2025
Unprompted review
Modern UPVC Windows logo

Reply from Modern UPVC Windows

Good Morning Richard,
Thank you very much for taking the time to leave us such a glowing review, we really appreciate it and have been very glad to assist with your projects. Your feedback has also been passed onto the Installations team.
Kind Regards
Modern UPVC Windows

Rated 1 out of 5 stars

Awful quality & awful customer service

I bought 2 doors and one of the supplied locks failed and wouldn't unlock this was under 1 werk old. I had to pay £120 forva locksmith to sadly open the door and remove the lock. This company then sent a new lock but is was the wrong size and the wrong colour. Ive had to buy my own lock now and they refuse to reimburse for the locksmith. The products are unfit for ourpose and terrible quality and the customer service is as equally terrible. This market is flooded with compaines all doing the same but the quality and service from this cowboy outfit is truly awful ! Be warned!!

March 7, 2026
Unprompted review
Modern UPVC Windows logo

Reply from Modern UPVC Windows

Good Morning Saull,
Thank you for taking the time to leave your review. I am sincerely sorry to hear that you have a defective barrel, which is a rarity, particularly so soon after purchase. I fully appreciate how disappointing this is. I understand that a replacement barrel was sent quickly however by human error, a nickel one was sent instead of brass - we supply so few brass cylinders and this hasn't been picked up by the parts team. I can only apologise.
My understanding of the situation is that you have been liaising with our Customer Services Supervisors since the point of reporting who are awaiting details of the invoices, which have been requested more than once by email. Please do send these over to info@modernupvcwindows.co.uk when you can and, as confirmed already, we will work out the fairest resolution to this unusual complaint.
Kind Regards
Modern UPVC Windows.

Rated 5 out of 5 stars

Will write after I have installed it…

Will write after I have installed it but so far can’t complain as service is first class

March 2, 2026
Unprompted review
Modern UPVC Windows logo

Reply from Modern UPVC Windows

Good Morning,
Many thanks for your 5* review - we really appreciate it!
Kind Regards
Modern UPVC Windows

Rated 5 out of 5 stars

Top class company

Top class company. Such an easy process

February 19, 2026
Unprompted review
Modern UPVC Windows logo

Reply from Modern UPVC Windows

Good Morning,
Many thanks for your 5* review - we really appreciate it!
Kind Regards
Modern UPVC Windows

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look