Very impressed. Good comms throughout. Doors as described. Appear solid and well insulated. All square and went in easily. Quick delivery and a great driver - polite, calm and professional. Doors are... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Very easy ordering process, windows arrived exactly when they said. Windows are good quality to my untrained eye and were easy to fit. Customer service was great when I ran out of the glazing packe... See more
Company replied
First time dealing with Modern UPVC Windows, and first time ordering a window full stop! Website was clear and easy to use for a novice, ordering was easy. We opted for collection as we're not far... See more
Company replied
We have used Modern UPVC Windows several times to replace every window in our house. We have been very impressed with not only the quality of their windows but also their customer service, in partic... See more
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Company details
Written by the company
Modern UPVC Windows is the online division of Burbage Custom Windows Ltd, a well-established window & door manufacturer based in Leicestershire. For over 20 years we have specialised in providing high quality windows and doors to thousands of customers across the UK. Our website enables you to obtain a price for your windows & doors quickly and easily. Unlike many other websites, there is no need to provide personal information or to wait for a call back. Once you have your instant price, you can order online (we deliver to most of the UK), or you can collect from us. We own a state of the art purpose built factory with advanced machinery and production techniques to ensure the highest quality. We mostly use our own fleet of transport vehicles to ensure your order is handled with care and arrives as quickly as possible. You are most welcome to visit our showroom near Leicester to get a feel of our high quality products before ordering.
Contact info
Unit J Tungsten Park, Maple Drive, LE10 3BE, Hinckley, United Kingdom
- 01455 639739
- info@modernupvcwindows.co.uk
- www.modernupvcwindows.co.uk
4.6
Excellent
471 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 2 weeks
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Extremely disappointed
Extremely disappointed. Windows manufactured incorrectly (£25k order), install not completed to a high standard (packers littered everywhere, majority of windows don’t open properly, not sealed around outside of windows to make weather tight, door cill still not here, been waiting 2 months)
2 failed surveys, no communication or after service and countless broken promises.
Management are not interested - it appears the only way to resolve the issues is to instigate Section 75 dispute/refund via my card company, and push through court if insufficient remedy.
Have been left with a massive builders invoice to make good the manufacturing errors.
Will be very disappointed if they take the time to respond to this review when they should be responding to and resolving the issues with their manufacturing and install.
February 10, 2026
Unprompted review
Reply from Modern UPVC Windows
Good Morning Jon, we are sorry to read your review and that you feel disappointed with aspects of your project. This is regretful for us as we strive to provide excellent and personable service to all of our customers.
However, we feel it is important to clarify that we have been in regular communication with you regarding the matters you have raised and have been actively working towards resolving them. In person visits, surveys (non of which were failed) and discussions have already taken place as part of this process. We are due to visit you again this week.
Some of the points outlined in this review do not fully reflect the ongoing dialogue or the complexities involved in assessing and resolving the issues raised. Our team has been and continues to be engaged in reviewing the situation and identifying the appropriate next steps.
We remain committed to resolving the matter constructively and have made this clear throughout our communications with you. We would therefore encourage continuing the direct discussions already underway so that we can bring this to a proper resolution.
Kind Regards
Modern UPVC Windows.
Excellent quality of product
Excellent quality of product, nice and easy ordering process and a reasonable delivery time. Driver also very friendly and helpful.
February 3, 2026
Unprompted review
Reply from Modern UPVC Windows
Good Morning,
Many thanks for your 5* review - we really appreciate it!
Kind Regards
Modern UPVC Windows
Excellence quality and well built
Excellence quality and well built, delivered in time frame
October 16, 2025
Unprompted review
Reply from Modern UPVC Windows
Good Morning Julian,
Many thanks for your 5* review - we really appreciate it!
Kind Regards
Modern UPVC Windows
Delivered as promised at a competive…
Delivered as promised at a competive price and nicely made.
January 23, 2026
Unprompted review
Reply from Modern UPVC Windows
Good Morning Ian,
Many thanks for your 5* review - we really appreciate it!
Kind Regards
Modern UPVC Windows
Fantastic company
Fantastic company, The product is first class and you are kept up to date with the delivery. The driver was very cheerful and helpful despite having a difficult address to deliver. If this helps I was in the building trade for 50 years.
January 21, 2026
Unprompted review
Reply from Modern UPVC Windows
Good Morning Mr Bisto,
Many thanks for your 5* review - we really appreciate it the great feedback!
Kind Regards
Modern UPVC Windows
Second order with modernupvcwindows.
Second order with modernupvcwindows.
Both occasions had top class service, from ordering to delivery. Friendly staff and top quality workmanship. Highly recommended 👌.
January 14, 2026
Unprompted review
Reply from Modern UPVC Windows
Good Morning Will,
Many thanks for your 5* review - we really appreciate it!
Kind Regards
Modern UPVC Windows
Very nice and helpful driver.
January 15, 2026
Unprompted review
Reply from Modern UPVC Windows
Good Morning Kristina,
Many thanks for your 5* review - we really appreciate it!
Kind Regards
Modern UPVC Windows
Delivery this morning on time
Delivery this morning on time, first time using this company as it goes this will be my only supplier. Many thanks quick easy pricing with fast delivery. Thank you
January 15, 2026
Unprompted review
Reply from Modern UPVC Windows
Good Morning Nicholas,
Thank you for taking the time to leave your 5* review, we really appreciate the feedback.
Kind Regards
Modern UPVC Windows
Excellent delivery service
Thank you to Steve B for being very accommodating with delivery assistance, windows not yet fitted but look exactly as described
January 2, 2026
Unprompted review
Reply from Modern UPVC Windows
Good Morning,
Thank you for taking the time to leave your 5* review, we really appreciate the feedback - particularly of Steve!
Kind Regards
Modern UPVC Windows
Porch replacement
2nd time if using, everything delivered as per expected, love the fixing kits and the joint strip works perfectly connecting the side screen to the door all sizes as per order, love the way you can use the online site to make up the doors and windows
December 11, 2025
Unprompted review
Reply from Modern UPVC Windows
Good Afternoon Christopher, thank you for your return custom and for taking the time to leave your 5* review - we really appreciate it!
Kind Regards
Modern UPVC Windows
Great no fuss ordering with helpful…
Great no fuss ordering with helpful guides.
Have ordered twice now and they have been brilliant, lots of helpful guides to translate the trade jargon. The products and customer service have also been excellent. You can just contact them on WhatsApp and they reply quite quickly.
Would use again no problem!
November 17, 2025
Unprompted review
Reply from Modern UPVC Windows
Good Afternoon Cecil, thank you for taking the time to leave your 5* review - we really appreciate it!
Kind Regards
Modern UPVC Windows
Excellent communication
Excellent communication, delivery on time and helpful
Windows are good quality and value for money
Can’t fault them my 2nd order with them
December 23, 2025
Unprompted review
Reply from Modern UPVC Windows
Good Afternoon William, thank you for your return custom and for taking the time to leave your 5* review - we really appreciate it!
Kind Regards
Modern UPVC Windows
Good price Good Quality poor fitting kit
Good price Good Quality
lost 1 star as the supplied fitting kit came with no instructions for the different brackets supplied.
I emailed twice and still have no instructions.
December 15, 2025
Unprompted review
Reply from Modern UPVC Windows
Good Afternoon Ian, thank you for taking the time to leave your positive review. I am sorry to hear you have not received a response to your question - can you please email again to info@modernupvcwindows.co.uk for my attention and I will ensure that we come back to you with the advice you need. Unfortunately I cannot find any communication from you.
Kind Regards
Katy
Modern UPVC Windows.
Totally helpful
Totally helpful in all respects from ordering to delivery also helped when I made a mistake on size thank you first class
December 15, 2025
Unprompted review
Reply from Modern UPVC Windows
Good Afternoon Nick, thank you for taking the time to leave your 5* review - we really appreciate it and glad to hear we were able to help you.
Kind Regards
Modern UPVC Windows
Excellent rapid service
Excellent rapid service, good value, delivery when they said, driver was happy and helpful.
December 18, 2025
Unprompted review
Reply from Modern UPVC Windows
Good Afternoon Billy, thank you for taking the time to leave your 5* review - we really appreciate it!
Kind Regards
Modern UPVC Windows
Great company
The order arrived as advised. The delivery man was courteous and helpful. We can recommend this company highly.
December 15, 2025
Unprompted review
Reply from Modern UPVC Windows
Good Afternoon JP, thank you for taking the time to leave your positive review - we really appreciate it!
Kind Regards
Modern UPVC Windows
Brilliant quality windows with first…
Brilliant quality windows with first class customer service and delivery. Thank you!
December 12, 2025
Unprompted review
Reply from Modern UPVC Windows
Good Afternoon Chris, thank you for taking the time to leave your 5* review - we really appreciate it!
Kind Regards
Modern UPVC Windows
Great product and pricing
Great product and pricing, very pleasant delivery driver and on time
December 8, 2025
Unprompted review
Reply from Modern UPVC Windows
Good Afternoon Paul, thank you for taking the time to leave your 5* review - we really appreciate it!
Kind Regards
Modern UPVC Windows
Excellent service from ordering to…
Excellent service from ordering to delivery.Driver Representative TOP CLASS for polite helpful delivery.Do not hesitate to recommend.Have renovated many properties over the years so seeing good service is noted. Dunster York
December 2, 2025
Unprompted review
Very considerate &friendly young man…
Very considerate &friendly young man delivered my doors
December 2, 2025
Unprompted review
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