Modern UPVC Windows Reviews 

471
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 139 reviews, reviewers overwhelmingly had a great experience with this company. People frequently highlight the exceptionally smooth online ordering process, which features clear sizing guides and a very user-friendly website design. Buyers consistently praise the sturdy and reliable products, noting that everything arrives promptly and fits together easily. Furthermore, consumers frequently mention that delivery drivers are extremely helpful and polite when unloading heavy materials. Some reviewers were clearly not happy with occasional delivery delays and unexpected communication gaps from the transport team. A few customers also reported receiving items with surface scratches, defective glass units, or occasional sizing discrepancies.

What people talk about most

Delivery service

Clients share satisfaction regarding the delivery service, frequently highlighting punctual arrivals and... See more

Product

Reviewers mention positive feedback about product quality, noting that the items are well made, sturdy, and... See more

Quality

People report positive experiences with quality, expressing general satisfaction with the windows and doors.... See more

Service

Users describe positive interactions with service, highlighting a seamless ordering process and prompt... See more

Order

Reviewers highlight positive aspects of the order process, describing the online website and design system as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time dealing with Modern UPVC Windows, and first time ordering a window full stop! Website was clear and easy to use for a novice, ordering was easy. We opted for collection as we're not far... See more

Company replied

Rated 5 out of 5 stars

Very impressed. Good comms throughout. Doors as described. Appear solid and well insulated. All square and went in easily. Quick delivery and a great driver - polite, calm and professional. Doors are... See more

Company replied

Rated 5 out of 5 stars

We have used Modern UPVC Windows several times to replace every window in our house. We have been very impressed with not only the quality of their windows but also their customer service, in partic... See more

Company replied

Rated 5 out of 5 stars

Very easy ordering process, windows arrived exactly when they said. Windows are good quality to my untrained eye and were easy to fit. Customer service was great when I ran out of the glazing packe... See more

Company replied


Company details

  1. PVC Windows Supplier
  2. Door Supplier
  3. Window Installation Service
  4. Window Supplier

Written by the company

Modern UPVC Windows is the online division of Burbage Custom Windows Ltd, a well-established window & door manufacturer based in Leicestershire. For over 20 years we have specialised in providing high quality windows and doors to thousands of customers across the UK. Our website enables you to obtain a price for your windows & doors quickly and easily. Unlike many other websites, there is no need to provide personal information or to wait for a call back. Once you have your instant price, you can order online (we deliver to most of the UK), or you can collect from us. We own a state of the art purpose built factory with advanced machinery and production techniques to ensure the highest quality. We mostly use our own fleet of transport vehicles to ensure your order is handled with care and arrives as quickly as possible. You are most welcome to visit our showroom near Leicester to get a feel of our high quality products before ordering.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

471 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.6

All reviews

(471)

138 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I wouldn’t go anywhere else for…

I wouldn’t go anywhere else for windows!
I ordered a window- every aspect about it was perfect and I couldn’t fault anything.
Regretfully my Builder gave me the wrong dimensions so I was given a window that wasn’t fit for purpose, but of course was entirely my fault!!
When I phoned them up to get a second window made, they were incredibly accommodating to ensure that the wound which my Builder had inflicted on me would not be as bad as it could’ve been!!
The second window, like with the first, came off perfectly well and I’m delighted with it.
Thank you very much indeed!
Nathan

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

First Class service.

I ordered a window for my garage. The whole process couldn’t have been any easier. The window arrived ontime and in good company. The driver was very helpful and friendly. The window is very good quality. I am very impressed with this company and would highly recommend them.

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience and quality product

Ordered a few times from modern upvc windows this time as previous orders the procedure was seamless from start to finish .deilivered on time and great communication from the transport dept and driver went out of his way to help offload and very accommodating.
Very happy with the quality of the product we are a growing company and will continue to use modern upvc

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

Always had great service

Always had great service. Really helpful with questions and enquiries

November 18, 2025
Unprompted review
Modern UPVC Windows logo

Reply from Modern UPVC Windows

Hi Luke,
Many thanks for your 5* review, we really appreciate it.
Kind Regards
Modern UPVC Windows

Rated 5 out of 5 stars

All good ,very helpful driver delivered…

All good ,very helpful driver delivered on time.Quality of window frame and glass looks good, will be fitted in the spring hopefully..thank you.

November 19, 2025
Unprompted review
Modern UPVC Windows logo

Reply from Modern UPVC Windows

Hi Robert,
Thank you for taking the time to review us so positively!
Kind Regards
Modern UPVC Windows

Rated 5 out of 5 stars

Good quality product and very good…

Good quality product and very good after sales service. Would use again.

November 12, 2025
Unprompted review
Modern UPVC Windows logo

Reply from Modern UPVC Windows

Good Afternoon Robert,
Thank you for your review, we hope to assist you again in the future.
Kind Regards
Modern UPVC Windows

Rated 5 out of 5 stars

Easy ordering and collection, great quality window too!

First time dealing with Modern UPVC Windows, and first time ordering a window full stop! Website was clear and easy to use for a novice, ordering was easy.
We opted for collection as we're not far away and didn't meet the mimimum spend for free delivery. My husband collected and was impressed with how efficient and tidy the depot was. He used to have offices a few units down from a window supplier and their site was always a mess! So he was impressed!
Fitted the window today with no issues at all. Very satisfied with our purchase and will be purchasing again in future. House renovation progressing one room at a time!
Highly recommend Modern UPVC Windows. 😊

October 18, 2025
Unprompted review
Modern UPVC Windows logo

Reply from Modern UPVC Windows

Good Afternoon Lisa,
Thank you for taking the time to leave your 5* review, we are delighted to hear that the process was smooth for you.
Kind Regards
Modern UPVC Windows

Rated 1 out of 5 stars

Used this company about 12 times now…

Used this company about 12 times now never had a problem and if I did it was sorted no problem. Today got a call saying Shaun f was running 2 hours late I offered him deliver another day as I won’t be on site at this time but said couldn’t do that . Delivered on site 5.30pm and refused to put the glass in side the front porch . Left the glass propped up against an empty bin with nothing under the glass, so glass straight onto brick even though I’d left supports in the porch so could be dropped on no problem. Now because Shaun f has had a terrible day I’ve now had to go back out to site to move the glass as the elderly customer couldn’t move them. Other drivers have put glass in houses no problem but Shaun f can’t because he’s not insured but can leave them propped against an empty bin with nothing under to support between glass and brick drive . Not happy in the slightest

October 31, 2025
Unprompted review
Modern UPVC Windows logo

Reply from Modern UPVC Windows

Good Afternoon Gary,
Thank you for taking the time to leave your review, I am sorry to hear your experience has not been to your usual expectation. We have spoken with Shaun who unfortunately was running behind with his deliveries, and was keen to achieve all of his drops so as not to let anyone down. Our drivers are all conscientious and although our deliveries are kerb side, we will endeavour to be as helpful as possible on the day within time constraints.
It has been re-iterated though that items are not to be left unprotected.
Kind Regards
Modern UPVC Windows Ltd.

Rated 5 out of 5 stars

Great service

Great service, all contact dealt with quickly, would highly recommend. Thank you

October 31, 2025
Unprompted review
Modern UPVC Windows logo

Reply from Modern UPVC Windows

Good Afternoon,
Many thanks for your 5* review!
Kind Regards
Modern UPVC Windows

Rated 1 out of 5 stars

Delivered five days later than…

Delivered five days later than promised. Waited in all day on scheduled day . Phoned office .They promised to call back...nothing. Appalling customer service.

October 24, 2025
Unprompted review
Modern UPVC Windows logo

Reply from Modern UPVC Windows

Good Afternoon Phil,
Thank you for taking the time to leave your review, and highlighting this. I am sincerely sorry to hear that you have experienced this issue. I have listened to the voice recording for your phone call on 27/10 with our Transport dept, and I can appreciate how frustrating it is to not receive a call back with an explanation on 24/10. Unfortunately there was an initial error with the delivery dates, the delivery was always scheduled for 28/10 however you were advised incorrectly and this was not picked up. The best I can do at this point is offer my sincerest apologies and assurance that this type of experience is unusual.
Kind Regards
Modern UPVC Windows

Rated 1 out of 5 stars

I didn't receive cills with the order…

I didn't receive cills with the order which were ordered. Emailed them about that, but no bother to answer.
That was my last order from this company

October 7, 2025
Unprompted review
Modern UPVC Windows logo

Reply from Modern UPVC Windows

Good Morning Mateusz, thank you for taking the time to leave your review and highlighting this. I can see that you did indeed report this and it was raised internally for the Transport team to investigate. I am sincerely sorry that this has lost momentum. I will ensure that the Transport department contact you today with a resolution.
Kind Regards
Katy
Modern UPVC Windows Ltd.

Rated 5 out of 5 stars

This was the first time that I used…

This was the first time that I used this company. The online system was easy to use and the delivery date was given within days and less than 3 weeks later the order arrived. The packing was very good and the windows are perfect and I fitted within hours. I would highly recommend and will use again. Thankyou.

October 22, 2025
Unprompted review
Modern UPVC Windows logo

Reply from Modern UPVC Windows

Good Afternoon Roger,
Thank you for leaving your review, we are very pleased to hear you found the whole process trouble free.
Kind Regards
Modern UPVC Windows

Rated 5 out of 5 stars

5* Reliable and efficient

This company honestly has one of the best customer support. Dealt with all my queries instantly pre-order, the phone never rang more than three rings before an enthusiastic warm reception eager to help.
Every single advisor I spoke with super knowledgeable and helpful 10/10.

Windows moderately priced and my order was mm perfect!
I cannot fault a single thing from this company, one of the best experiences to date!
Delivery driver Keith was also super helpful in bringing my Windows indoors with the biggest welcoming demeanour knowing every little detail of my order.
This company in all facets 5* the very best you will get!

October 24, 2025
Unprompted review
Modern UPVC Windows logo

Reply from Modern UPVC Windows

Good Afternoon Nanu,
We are delighted to read your review, this is exactly what we strive for!
Kind Regards
Modern UPVC Windows

Rated 5 out of 5 stars

Great communication throughout the…

Great communication throughout the order process, delivered on time, friendly and helpful driver. Great company to do business with, 5 stars,

October 23, 2025
Unprompted review
Modern UPVC Windows logo

Reply from Modern UPVC Windows

Good Afternoon Patrick,
Thank you for taking the time to leave your 5* review, it is much appreciated.
Kind Regards
Modern UPVC Windows

Rated 1 out of 5 stars

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY. Window is of poor quality and bowed. They refuse to take responsibility and said it was due to insufficient packing even though it was fitted by a professional. I sent pictures to show this was packed in all the right places but they said they would need to see it but the visit would be chargable. After already paying to have the installer back to take the window apart to take pictures, i wasn't then going to pay for them to visit so they could make any excuse to avoid replacing/refunding. Even if they had offered just a small refund for the fault i would have accepted, but nothing. I decided to go through PayPal to claim but they told me that if PayPal decided on a refund, they would be round within 14 days to take the window out. Avoid and save yourself the hassle. Should have left my 30 year old window in it was better quality!!!

August 28, 2025
Unprompted review
Modern UPVC Windows logo

Reply from Modern UPVC Windows

Good Afternoon Heidi,
Thank you for your review. The initial fault you reported was deemed by our profile system provider and our technical team to be likely due to incorrect packing of the glass in your large window. We did respond in a timely manner to your complaint and requested images to clarify this. Unfortunately you opted to open a PayPal case in addition and it was advised to you that all communication would then need to go through their resolution centre to which you agreed and decided to proceed with. The images you sent were never actually available to us to view as PayPal held them and made their decision in our favour and closed the case. A site visit was offered and this would have only been chargeable if the fault was as a result of inadequate fitting, which is a fair stance.
Kind Regards
Modern UPVC Windows.

Rated 5 out of 5 stars

A great experience from an Internet Company

I found the order processe for a composite front door really easy, the measurement diagram was easy to follow as was adding all extras you want, I put a note explaining I would need a phone call half hour before delivery which I have to say is very quick considering each door is made to your specifications.
When the order came through giving a delivery date there was no note on it so I sent a message to Sharon who was really helpful.
On the day the driver rang before he got to my house which gave me time to meet him there and he was a really nice, helpful man who put the door inside my garage for me, the door has arrived undamaged so all in all a really good positive outcome from all concerned .
All I have to do is fit it, simple! I hope.

October 21, 2025
Unprompted review
Modern UPVC Windows logo

Reply from Modern UPVC Windows

Good Afternoon Chris,
Thank you very much for your 5* review, we are delighted to hear that every step of your process was positive.
Kind Regarrds
Modern UPVC Windows

Rated 5 out of 5 stars

Excellent service

Excellent service! Love the easy design and order system.
Over and above with after sales support to get additional items delivered quickly.
Tom and Pip were so polite and efficient. I would definitely recommend and will use this professional company again.

October 21, 2025
Unprompted review
Modern UPVC Windows logo

Reply from Modern UPVC Windows

Good Afternoon,
Thank you for your wonderful review, particularly of Tom and Pip!
Kind Regards
Modern UPVC Windows

Rated 5 out of 5 stars

Great price and arrived on time

Great price and arrived on time. I will be ordering more soon

October 21, 2025
Unprompted review
Modern UPVC Windows logo

Reply from Modern UPVC Windows

Good Afternoon Lesley,
Thank you for taking the time to review us, we look forward to your next order.
Kind Regards
Modern UPVC Windows

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