Moginie James - Pontcanna Reviews 

125
TrustScore 5 out of 5

4.8

12 Sneyd Street, CF11 9DL Pontcanna, GB


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Rated 5 out of 5 stars

We were looking for a flat and had made enquiries to >20 estate agents. The original flat we were viewing with Moginie James was unfortunately let before we could jump on it. However, Safiyah kept in... See more

Rated 5 out of 5 stars

Had a really lovely experience with Moginie James so far! Chantelle in particular has been brilliant - she gave us some really useful advice and we've finally secured a new rental house just in time f... See more

Rated 5 out of 5 stars

Easy and convenient to rent a property with this agent. Its complete from A-Z sorted everything you need, guidance and follow up by email and phone call as well as proper system setup for tenant and l... See more

Company replied

Rated 5 out of 5 stars

Our experience of booking and arranging a viewing with Naomi was really good, she called us back to book in a viewing as promised, we received information via email and text and she was really lovely... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Investment

About Moginie James - Pontcanna

Written by the company

Founded in 2001, Moginie James is an award-winning estate and letting agent with three branches in Cardiff. Our expert team is passionate about property and our clients' needs are always at the heart of everything we do.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Moginie James customers can get everything they need under one roof.

FREE instant online valuation

Trusted by Cardiff for over 20 years

Written by the company

Whether you're looking to sell or let, you can rely on Moginie James to get you there.

Contact info

  • 12 Sneyd Street, CF11 9DL, Pontcanna, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

125 reviews

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1-star

No recent history of asking for reviews

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4.8

All reviews

(125)

93 reviews in the last 12 months

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Rated 5 out of 5 stars

I had a great experience during my house viewing

I had a great experience during my house viewing. Maisie Skene was friendly, professional, and very welcoming from the moment I arrived. She took her time to show me around the property thoroughly, answered all of my questions clearly, and provided helpful information about the house and the local area.
I never felt rushed, and she made the whole viewing process comfortable and enjoyable. Her knowledge, patience, and willingness to help made a great impression. Overall, it was an excellent experience, and I would highly recommend her and the company to anyone looking for a property.

August 5, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience viewing a…

I had a great experience viewing a property with Safi. She was friendly, professional, and made the whole process feel relaxed and straightforward. She took the time to answer all of my questions, explained everything clearly, and never made me feel under any pressure.

Safi was very kind, approachable, and knowledgeable, and her excellent communication made the viewing an enjoyable experience. I really appreciated her helpful attitude and the time she took to ensure I had all the information I needed.

I would highly recommend Safi to anyone looking for a property. Thank you again for your outstanding service!

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

Best estate agent I've dealt with

We were looking for a flat and had made enquiries to >20 estate agents. The original flat we were viewing with Moginie James was unfortunately let before we could jump on it. However, Safiyah kept in contact with us, and called us weekly to let us know of any similar properties nearby. They were the only estate agent who didnt ignore emails or calls, and genuinely seemed to care about proactively helping us find a place. Now we've found a new flat, have signed the papers, and we're moving in a few weeks. Huge thanks to Safiyah for helping us!

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

Great Viewing Experience with Safiyah

Had a really lovely experience with Moginie James so far! Safiyah was able to fit me in for a viewing today as very short notice. She was pleasant, informative about the property and knowledgeable about the local area.

March 30, 2026
Unprompted review
Moginie James - Pontcanna logo

Reply from Moginie James - Pontcanna

Dear Rashmi Rawat

We greatly appreciate your 5-star review and the time you took to share your experience with Safiyah. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Safiyah Evans-Aziz at Mogine James helped us secure a good place to call home.

Safiyah Evans-Aziz has been remarkable throughout the process of helping us secure a home. She has been supportive, professional, and consistently helpful. The entire team at Moginie James has also been wonderful to work with, very responsive, friendly, and always willing to assist.

March 31, 2026
Unprompted review
Moginie James - Pontcanna logo

Reply from Moginie James - Pontcanna

Dear Noel Francis

We greatly appreciate your 5-star review and the time you took to share your experience with Safiyah. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Very friendly staff

February 17, 2026
Unprompted review
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Reply from Moginie James - Pontcanna

Dear Miss Song

We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Moginie James Pontcanna Branch

Safiyah has been amazing throughout our experience with the Pontcanna branch; she was incredibly helpful when arranging our viewing, and has since been so proactive and informative when met with any questions we've brought forward while undertaking the process of securing the property. My partner and I are so grateful for the service we have received so far, and we really look forward to the next steps with such reliable support at Moginie James. Thank you again, Safiyah!

March 5, 2026
Unprompted review
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Reply from Moginie James - Pontcanna

Dear Ffion Mc

We greatly appreciate your 5-star review and the time you took to share your experience with Safiyah. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Property Viewing Radyr

Safiyah was able to fit me in for a viewing today as very short notice. She was pleasant, informative about the property and knowledgeable about the local area.
I have viewed several properties of the last few weeks and this was the best experience yet.
I rarely leave reviews so this demonstrates my appreciation.
Great Job!

February 26, 2026
Unprompted review
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Reply from Moginie James - Pontcanna

Dear Miss Law

We greatly appreciate your 5-star review and the time you took to share your experience with Safiyah. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Agent review

Was met by Safiyah, showed me around the property, was very professional and polite, overall great service.

February 25, 2026
Unprompted review
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Reply from Moginie James - Pontcanna

Dear Guto

We greatly appreciate your 5-star review and the time you took to share your experience with Safiyah. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

I had a really positive experience with…

I had a really positive experience with Moginie James in Pontcanna. Safiyah was incredibly helpful throughout the whole process and made everything feel much less stressful. She was professional, responsive, and kept me updated at every stage while helping to get my offer accepted.

February 20, 2026
Unprompted review
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Reply from Moginie James - Pontcanna

Dear Kaima Udenze We greatly appreciate your 5-star review and the time you took to share your experience with Safiyah. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Great experience with Moginie James

Great experience with Moginie James, can't understate how helpful Safiyah was during our whole time, answering any queries we had and kept us informed throughout.

February 18, 2026
Unprompted review
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Reply from Moginie James - Pontcanna

Dear Alex We greatly appreciate your 5-star review and the time you took to share your experience with Safiya. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Great experience and help provided by…

Great experience and help provided by the entire team. Special thanks goes to Safiyah who made outstanding efforts.

February 6, 2026
Unprompted review
Moginie James - Pontcanna logo

Reply from Moginie James - Pontcanna

Dear Customer, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Safiyah. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 5 out of 5 stars

We had a great experience with Moginie…

We had a great experience with Moginie James. Jess Rigby from the beginning was friendly, informative and continuously reachable. Safiyah was also invaluable in the process, answering any queries we had and kept us informed throughout.

We would in no doubt use Moginie James again and again.

January 22, 2026
Unprompted review
Moginie James - Pontcanna logo

Reply from Moginie James - Pontcanna

Dear Han We greatly appreciate your 5-star review and the time you took to share your experience with Jess and Safiyah. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Thank u ..I’m so happy about this…

Thank u ..I’m so happy about this service well done we agree to house I wish it’s better for us
Thank MG

January 21, 2026
Unprompted review
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Reply from Moginie James - Pontcanna

Dear Shah Tipu We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Safiyah - Highly Recommended

Safiyah was very friendly, professional and easy to deal with. She kept me well informed throughout the process and would highly recommend.

January 12, 2026
Unprompted review
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Reply from Moginie James - Pontcanna

Dear Joe Tapsell We greatly appreciate your 5-star review and the time you took to share your experience with Safiyah. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

5 stars

Safi was amazing! Answered all my questions and was so lovely

January 7, 2026
Unprompted review
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Reply from Moginie James - Pontcanna

Dear Sofía Longworth, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 5 out of 5 stars

Very good

Safiyah was brilliant at helping us to secure our new home. She was very knowledgeable and helpful and great to work with.

December 8, 2025
Unprompted review
Moginie James - Pontcanna logo

Reply from Moginie James - Pontcanna

Dear Vicky We greatly appreciate your 5-star review and the time you took to share your experience with Safiyah. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Excellent service to help landlords find suitable tenants- and manage property if necessary.

I don't usually leave reviews but I've been so impressed with the service from Moginie James that I felt it important. I am a landlord and I wanted them to find tenants for my flat in Cardiff. From the first phone call onwards, I cannot fault Jessica, who provided a very efficient, professional and friendly service with excellent communication- she is a huge asset to the company and is genuine, informative and rings/emails when she says she will. Safi was also very efficient and helpful and the whole experience was exceptional.
I have used 2 other estate agents previously within the last 5 years and Moginie James were in a different league with how they dealt with me as a landlord and how they also treated prospective tenants - can't recommend them enough!

November 1, 2025
Unprompted review
Moginie James - Pontcanna logo

Reply from Moginie James - Pontcanna

Dear Rosie We greatly appreciate your 5-star review and the time you took to share your experience with Jessica and Safi. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

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