Moginie James - Pontcanna Reviews 

Had a great experience with Safiyah.
Very professional as she was constantly in touch before hand to confirm details of the viewing.
She warmly greeted us at house and was visibly on good terms with the existing tenants. She was equipped with all the figures and info about the property so was ready for all questions and was very prompt with the follow up emails.
Probably the best agent we've dealt with whilst looking over the last few weeks.

Had a viewing with Safiyah. She was very informative about the process and answered all of our questions about the house we were viewing. Allowed us extra time to have another Quick Look at features. She’s also been very quick getting back to my emails and communication has been amazing. I also rented through moginie James albeit about 9 years ago but never had any issues with them and were always very good.

Safiyah Evans Aziz is professional, a gentle reminder was send to me for my house viewing today and also she called for confirmation of my coming, it was very impressive, I went for a house viewing with her and she is explanative and well detailed with all the questions asked.
Review from FOLA

Safi was on time, formal and proper throughout the entire viewing even if I myself was a bit too early. The property was stunning and Safiyah's knowledge of legislation and the properties features were a welcomed relief when searching for a new home.

Thank Safiyah the help on viewing the property.

Naomi from Pontcanna branch was really patient and helpful throughout the whole application

Our experience of booking and arranging a viewing with Naomi was really good, she called us back to book in a viewing as promised, we received information via email and text and she was really lovely when we met her. She allowed us to walk around the property at our own leisure which was helpful. You’d be surprised how many lettings agents never call back, and don’t email when they say they will.

I have been trying to move for over a month now, with many applications sent out for a place to rent. Often, there was no response from many agencies. Moginie James always got back to me. Scheduled viewing was communicated promptly. On the day of viewing, Naomi was brilliant, was on time, cordial, friendly and responded expertly to my questions. Equally, communication after the viewing was superb.

Extremely helpful finding an apartment in Cardiff. Helped by Safiyah who was extremely helpful and helped make my decision easier.

We recently had a house viewing with Naomi at Moginie James, Pontcanna. Naomi was lovely and answered all my questions about the property. Naomi really went above and beyond to help us find a property and we couldn’t have asked for anything more.

It has been a pleasure working with Naomi Hall, who assisted in finding new tenants for my property. Naomi was extremely professional, courteous and constantly updated me about the viewings and tenant selection process in particular. Thank you so much for all your assistance and support.

I would like to appreciate all the help Saffy put into me getting accepted for the apartment; she communicated all what was needed in great detail and also displayed fantastic professionalism during the viewing process.

Thank you, Saffy! You are indeed a great person.

Erik

We recently had a flat viewing with Naomi at Moginie James, Pontcanna.

Naomi was an excellent host during our flat viewing. She was welcoming, friendly, and very professional throughout.

Thank you so much Naomi, bcz of you I am able to secure Ferry Court Apartment.

Very professional and quick to respond. Particularly Naomi, she was very helpful and very quick to respond.

We recently had a flat viewing with Naomi at Moginie James, Pontcanna.

Naomi was an excellent host during our flat viewing. She was welcoming, friendly, and very professional throughout. She gave us a thorough tour of the flat, answered all our questions clearly, and shared helpful insights about the property and the local area.

What really stood out was her great sense of humour — she made us laugh a few times during the viewing, which instantly put us at ease and made us feel even more welcome. Her relaxed and genuine approach made the whole experience feel natural and enjoyable.

Overall, Naomi made the viewing smooth, informative, and surprisingly fun. If we were to move again we would contact her as she made the whole experience so much ease and would definitely recommend her to anyone viewing a property.

Thank you Naomi.

Safiayah evans-aziz was brilliant she was friendly, informative and knowledgeable. I can't fault her she has gone out her way to send us properties she thinks we might be interested in.

We have had amazing help during our stressful time looking to rent. Especially with the help of Safiyah, she really helped above and beyond and gave us the answers we were looking for.

We had a great experience looking for a home to rent. Naomi has been a great help, she’s been lovely all around and always happy to help with anything

My experience with Moginie James lettings was bad. I saw good reviews around 18 months ago and as I was looking for tenants, I decided to use their lettings services.
My tenants left last week a I noticed that the property had been neglected, required full cleaning, painting, repair of the bathroom, repair of laminate, etc. Everything showed long term neglect that wasn't picked by the property inspections that the agency seldom did. On top of that, the tenants owe one day rent as their 4-week notice period overlapped with one day of their next rental month. Although, I have rent guaranteed insurance, additional 3% each month, I was told be the team that the only way to recover that rent is through small claims court. I was lucky that is only one day rent loss and that rent guaranteed is not worth the paper it was written on. The agency has been very unhelpful so far. My advice is be very careful because when things go wrong there is no one to help and everyone blames someone else

I have never felt compelled to leave a review before, but my experience with Moginie James (Pontcanna) has been so disappointing that I feel it is necessary to warn others. My flatmate and I were consistently ignored by Nicola and her colleagues, who failed to respond to our emails, calls, and "Fix Flo" requests. They repeatedly claimed that they were waiting for the landlord's approval, stating that he was unresponsive. However, after 10 months of frustration, Rent Smart Wales informed me that the landlord was actually very responsive and willing to address the issues, including the unsafe, rotting balcony.

We were paying £1000 for a property with a lovely balcony, which was a major selling point. After my initial visit, I was assured that the balcony would be "made safe." Unfortunately, upon moving in, I discovered that only 1 out of the 12 rotten decking panels had been replaced, which was completely inadequate. Additionally, our windows were broken for the entire 12-month tenancy and were never fixed, resulting in higher heating bills.

To make matters worse, I received two parking fines totaling £320 in my last week of tenancy because the parking permit provided by Moginie James was a photocopy. If you are renting with them, ensure your parking permit is valid, as it seems they may issue photocopies. Moginie James are refusing to take responsibility, and due to this being a legal issue, I am now forced to pay.

Throughout my tenancy, Moginie James (Pontcanna) consistently refused to take responsibility and hoped that we would simply go away. Their unprofessionalism and laziness were evident in every interaction. At the start of the tenancy, I could see how unprofessional they acted and made sure to take pictures and videos of everything, anticipating that they would try to blame me at the end of the tenancy. This is exactly what they did, attempting to bill me for everything. To avoid further fuss, I paid them £100 to be finally done with them. Their inventory pictures were incorrect, adding to the frustration.

In contrast, the Roath branch was helpful and professional, particularly Christopher Ashton, who was the only person to correspond and genuinely try to assist us.

If you are considering renting through Moginie James, I strongly advise against the Pontcanna branch. While I have heard that their sales services are decent, their letting services are abysmal. There are other reviews similar to mine, so please take this warning seriously.