Amazing company to deal with with exceptional staff.. the lovely Neive was so professional sorting out my order,keeping in touch with tracking numbers to assure me my products were "on the way" 5 sta... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolutely Amazing company who know how to look after their customers . Had a little issue with my delivery / product . Jimaima Cataki ( 10/10 customer service ) Emailed me back promptly and explain... See more
Company replied
Cant speak for others. I was skeptical reading 1star reviews about not receiving the items and delaying for weeks. Ordered yesterday and received today. Happy with the product and quality is good. Gla... See more
Company replied
Bought the rear taxi plate bracket from this company only fixed on for a few months coming from East Midlands airport completely snapped off and lost my taxi plate so my advice don’t buy this product... See more
Company replied
Company details
Written by the company
MOGO UK has been providing Hackney Carriage and Private Hire Licensing Products as well as Personal Licences and other licensing equipment and consumables to Local Authorities and Taxi drivers for over 25 years and is one of the leading suppliers in the UK. MOGO UK is committed to providing both quality products and exceptional customer service to fully satisfy our customer's requirements. We conduct our business in an ethical manner enhancing a strong and close business relationship between ourselves, our customers and suppliers. We aim to meet or exceed customer requirements whilst continually improving the operation of our organisation at all levels. The MOGO ethos is to deliver quality products that provides a Licensing solution to Local Authorities and enhances the safety of the travelling public. Please also look at our new improved online shop which is aimed at providing a full list of fitting and display products and consumables specifically for Taxi drivers.
Contact info
9 Springlakes Trading Estate, Deadbrook Lane, GU12 4UH, Aldershot, United Kingdom
- 01509 219633
- sales@mogo.co.uk
- www.mogo.co.uk
4.0
Great
162 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and efficient service
May 1, 2024
Reply from Mogo
Thank you for the 5 star review, We are thrilled to hear you are happy with our service and look forward to your custom again.
Kind Regards
The MOGO team
Very poor communication
Got the extended taxi plate holder , but didn't fit my reg plate as it's bit bigger then normal one , same day I requested refund , and weeks later no one even bothered to contact me by any meaning . Definitely not gonna use them again .
April 23, 2024
Reply from Mogo
Hi Mr Lipinski
Please accept our apologies but we have checked with customer service and we cannot see any communication from yourself. Could you please contact us via sales@mogo.co.uk or via phone on 01509 219633 and we will look to get this rectified for you.
One again, apologies for the perceived poor communication and we will look to get this corrected for you as soon as possible.
Regards
The MOGO team
Great product
Great product fits, perfect fitted easily. Great service, came quickly.
April 23, 2024
Reply from Mogo
Thank you for the kind review Aiden. We are glad to hear you were happy with your order and we look forward to your custom again.
Regards
The MOGO team
Everything ordering was easy
Everything ordering was easy
Even when I ordered the wrong item.
Customer service was very helpful dealt with all my queries.
I just hoped they could have done free returns or discounts by their courier service if need in returns situations.
April 22, 2024
Reply from Mogo
Dear Mr Hussain,
Thank you for your feedback.
We are delighted to hear that you found the ordering process easy and that our customer service team was able to assist you effectively. Your suggestion regarding free returns or discounted courier services is invaluable. We are continuously looking to improve our services, and your input will help us in that endeavour.
If you have any further questions or need assistance, please do not hesitate to contact us.
Best regards
Perfect thanks
May 1, 2024
Reply from Mogo
Thank you for the 5-star review. It means a lot to us and we are happy your order was perfect!
Regards
The MOGO Team
The part that I have received isn't the…
The part that I have received isn't the part that I have ordered.
April 11, 2024
Reply from Mogo
Thank you for sharing your feedback with us. We're truly sorry to hear that you received the wrong part and that this experience led you to leave a one-star review.
We pride ourselves on delivering excellent service and it is very disappointing to learn that we missed the mark. However, we could not find any correspondence from you regarding this issue. Our dedicated customer service team is here to help and we would have been more than happy to resolve this for you promptly.
Could you please contact us directly at your earliest convenience? You can reach us via email at [your support email] or by phone at [your support phone number]. We are keen to rectify this situation and ensure you receive the correct part as soon as possible. We would like to offer a replacement part or a full refund, whichever you prefer.
Once this issue has been resolved, we kindly ask if you could consider updating your review to reflect your revised experience with our customer service.
Once again, we apologise for the inconvenience and hope to resolve this matter to your satisfaction quickly.
Best regards,
The MOGO team
The product was exactly the same as…
The product was exactly the same as looking for and easily installed by my self.
April 23, 2024
Reply from Mogo
Dear Ravi Kant,
Thank you so much for your fantastic review! We're delighted to hear that the bracket met your expectations and that you found it easy to install. At MOGO, we aim to provide products that not only meet but exceed our customer’s needs. Your feedback is incredibly valuable to us and helps us to continue delivering excellent service and quality.
Thanks again for choosing MOGO!
Warm regards,
The MOGO Team
Reply from Mogo
Thank you, Jonathan, for your positive feedback on our taxi plate holder and the shipping process. We're glad you found our product to your satisfaction. Your review is greatly appreciated!
A perfect fit
The plate was a perfect fit and easy to attach. They also made sure I received it in one day. Can’t recommend more.
March 12, 2024
Reply from Mogo
Thank you, Darryl, for highlighting the perfect fit of our plate and the speedy delivery. We're thrilled to hear you had a positive experience and appreciate your recommendation.
Amazing customer service.
Called and spoke with a salesperson before ordering my bracket as was hoping to pay a little more for guaranteed next day delivery. Was informed to order the express delivery and that as it was early it would probably be here the next day, and it was.
Thank you ever so much for your amazing service.
March 25, 2024
Reply from Mogo
Thank you, Darren, for sharing your experience with our customer service and express delivery. We're delighted to know everything went smoothly and met your expectations. Your feedback is invaluable to us.
Reply from Mogo
Thank you, Zahid, for your feedback on our service and fast delivery. We're happy to hear you were pleased with our service and look forward to serving you again.
The holes didn’t match with the holes…
The holes didn’t match with the holes for car so we had to extend it.
February 22, 2024
Reply from Mogo
Thank you, Davood, for bringing this to our attention. We're sorry to hear about the issue with the hole alignment. Your feedback is crucial for us to improve, and we'll look into this matter.
Reply from Mogo
Thank you, Ricardo, for your kind words about our quick and great service. We're glad to have met your expectations and appreciate your support.
Goods arrived quickly and we're fairly…
Goods arrived quickly and we're fairly priced.
February 20, 2024
Reply from Mogo
Thank you, Bill, for your review on the quick delivery and fair pricing of our goods. We're pleased to know you found value in our products and service.
don’t refer to buy from this…seller Rear Bracket - For Square Licence
Please don’t refer to buy from this seller . I requested for support for some product exchange but they didn’t exchange it. Very poor product and very poor support.
I purchased for taxi Rear Bracket - For Square Licence and some screw not working and request for exchange but they didn’t exchange ,service lady emailed me buy new one . It’s unacceptable.
I’m not happy with customer service.
I suggest don’t buy it . Thanks
November 25, 2023
Reply from Mogo
We regret to hear about your dissatisfaction with your order, despite our efforts to resolve the situation amicably. It is disappointing that you felt a score of 1 star was deserved as upon reviewing your case, it's clear that our team acted in accordance with our return policy (which is accessible on our website), promptly issuing a full refund for the incorrectly purchased bracket once it was returned to us in December.
Additionally, we provided a set of FREE complimentary fittings to address the issue you encountered, despite the fitting process error being from your end, so we are unsure why you have said we provided poor support in your review?
Our commitment to customer satisfaction is evidenced by our provision of detailed fitting guides and documents, designed to assist customers in making informed purchases. It is unfortunate that these resources were overlooked by yourself in the purchasing process.
We believe our response was both fair and in line with our high standards of customer service. While we understand the outcome may not have been as expected, our actions reflect a sincere attempt to provide resolution and support.
Sincerely,
MOGO UK Customer Service Team
Great service thanks
February 6, 2024
Reply from Mogo
Thank you for the kind review John. It means a lot to us.
Regards
The MOGO UK Team
Reply from Mogo
We are pleased to hear you were happy with your Door Signs Robert and thank you for the kind 5 star review
Regards
The MOGO UK Team
Good product fits well but would…
Good product fits well but would suggest more improvement for the build quality .its very shaky when you close the boot .
January 22, 2024
Reply from Mogo
Thank you for the kind review Mohammad
We will take your feedback on board, we are continuously looking to improve our service and product range.
Regards
The MOGO UK Team
Excellent company
Excellent company, easy to deal with a great products delivery on time
January 25, 2024
Reply from Mogo
Thank you very much for the 5 star review Ibrar.
It means a lot to us.
Regards
The MOGO UK Team
Prompt delivery
January 15, 2024
Reply from Mogo
Thank you for the review Steven.
We are pleased to hear you are happy with your prompt delivery.
Regards
The MOGO UK Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.