Looking for a business loan, filled in step 1 of 5, found my limited company, reg number, etc, etc. Web page just sits there when you cick next - unusable
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See what reviewers are saying
Was miss sold life insurance by a rogue independent I F A have paid over £9000 in premiums for only a £2000 pay out for my funereal and too leave my 3 children some inheritance money. Thanks too mo... See more
Company replied
I found this site really helpful in giving me guidance on how best to manage money without falling victim to money lenders who do not have a customer centred approach. This site gave a clear unders... See more
Company replied
Found the site extremely useful to search for the best deals in currency exchange. Got a far better deal by going through this site than if I had simply turned up at a high street change bureau, so th... See more
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Company details
Information provided by various external sources
money.co.uk - Use our comparison tables to compare costs, benefits and features of thousands of products, including credit cards, loans, mortgages, car insurance, home insurance and a massive range of other financial products.
Contact info
4.1
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Inadequate and unhelpful website
I tried using the website which offered a limited selection of providers and insufficient information so I walked round to my local branch of Leeds Building Society and discussed my options with a charming individual who met all my basic requirements.
September 6, 2024
Unprompted review
Reply from money.co.uk
Hi Iain,
Thank you for taking the time to share your experience with us.
We’re sorry you haven’t found what you’re looking for on this occasion. This isn't the experience we want you to have with us.
We know that the financial services market is incredibly diverse and this can be overwhelming for our consumers. That's why we work with hundreds of partners who offer FSCS protection to share our best deals to help consumers make confident financial decisions.
You can find out more about how we order our comparisons here: https://www.money.co.uk/how-we-order-our-comparisons
I've reached out to you via Trustpilot to request your email address to investigate this further. Any additional information you can provide would be incredibly valuable to help us continue improving our services and providing the best possible experience for our customers.
Please don't hesitate to reach out to us if you have any questions in the future. We are always here to help.
Lucy
Customer Experience Team
Who asked you to send me all these…
Who asked you to send me all these marketing emails?
July 17, 2024
Unprompted review
Reply from money.co.uk
Hi Chaim,
Thank you for taking the time to share your experience with us. We're sorry that you have been unhappy with the emails you have received from us.
I've reached out to you via Trustpilot to request your email address so that I can investigate this further and ensure that you have been removed from future correspondence.
You can also change your email subscription with us anytime by clicking unsubscribe at the top or bottom of any money.co.uk email.
Please don't hesitate to reach out to us if you have any questions in the future. We are always here to help.
Lucy
Customer Experience Team
Waited for Non Existent Phone Call.You couldn't find any products for me
You couldn't find any products for me. You eventually found 1 company. They've not bothered to reply!!
July 8, 2024
Unprompted review
Reply from money.co.uk
Hi Peter,
Thank you for taking the time to share your experience with us.
We’re sorry you haven’t found what you’re looking for on this occasion. This isn't the experience we want you to have with us.
I've reached out to you via Trustpilot to request your email address to investigate this further. Any additional information you can provide would be incredibly valuable to help us continue improving our services and providing the best possible experience for our customers.
Please don't hesitate to reach out to us if you have any questions in the future. We are always here to help.
Lucy
Customer Experience Team
They advertised rate at 1.161 Euros to…
They advertised rate at 1.161 Euros to the UK £
When you click on deal it’s 1.158 Euros to the UK £
It’s just click bate better deal available else where
June 8, 2024
Unprompted review
Reply from money.co.uk
Hi Mark,
Thank you for taking the time to share your experience with us.
We’re sorry you haven’t found what you’re looking for on this occasion.
I raised your experience with the team and we have conducted a full analysis of all travel money pages that advertise rates.
I can confirm that the exchange rates provided by our 3rd party feeds are updated every 10 minutes. However, real rates are constantly changing. While we strive to ensure all our rates are as up-to-date as possible to help our customers make the most informed decisions, there may be small differences in rates due to the fluctuating nature of currency exchange.
Thank you again for sharing your experience, your feedback is incredibly valuable to us. It helps us to continue improving our services and providing the best possible experience for our customers.
Please don't hesitate to reach out to us if you have any questions in the future. We are always here to help.
Lucy
Customer Experience Team
Limited selection of providers
Used website to check savings rates for Easy Access accounts - only uses a limited number of providers rather than ALL that are FSCS backed. Better to use MoneySavingExpert or ThisIsMoney
May 31, 2024
Unprompted review
Reply from money.co.uk
Hi Ralph,
Thank you for taking the time to share your experience with us.
We’re sorry you haven’t found what you’re looking for on this occasion.
We know that the savings market is incredibly diverse and this can be overwhelming for our consumers. That's why we work with hundreds of partners who offer FSCS protection to share our best deals to help consumers make confident financial decisions.
Whole of market savings products are included on our savings results pages https://www.money.co.uk/savings-accounts/instant-access-savings/results. While we always order products with our partners first, you can toggle and refine the product results to see all savings products on the market.
You can find out more about how we order our comparisons here: https://www.money.co.uk/how-we-order-our-comparisons
Thank you again for sharing your experience, I have shared this with our customer excellence team. Your feedback is incredibly valuable to us. It helps us to continue improving our services and providing the best possible experience for our customers.
Please don't hesitate to reach out to us if you have any questions in the future. We are always here to help.
Lucy
Customer Experience Team
Hub of information!
I am grateful for the variety of information available at money.co.uk - their website is easy to navigate, and I had a fantastic recent experience choosing the right instant access account and cash ISA for me. Thanks money.co.uk!
April 5, 2024
Unprompted review
Reply from money.co.uk
Hi Jessica,
Thank you so much for taking the time to share your positive experience with us on TrustPilot! It is great to hear that you had a fantastic experience choosing the right instant access account and cash ISA for you.
Your feedback is incredibly valuable to us. It helps us to continue improving our services and providing the best possible experience for our customers.
Please don't hesitate to reach out to us if you have any questions in the future. We are always here to help.
Lucy
Customer Experience Team
Super accessible and easy to use
Super accessible and easy to use, excellent site that helped me make a financial decision
April 22, 2024
Unprompted review
Reply from money.co.uk
Hi Haley,
Thank you so much for taking the time to share your positive experience with us on TrustPilot! It is great to hear that you've found money.co.uk accessible and easy to use.
Your feedback is incredibly valuable to us. It helps us to continue improving our services and providing the best possible experience for our customers.
Please don't hesitate to reach out to us if you have any questions in the future. We are always here to help.
Lucy
Customer Experience Team
Very helpful
I am thinking about moving to the UK - money.co.uk was very helpful when it comes to do research on potential bank accounts and savings information
April 4, 2024
Unprompted review
Reply from money.co.uk
Hi Cansu,
Thank you so much for taking the time to share your positive experience with us on TrustPilot! It is great to hear that you found the site helpful for banking research.
Your feedback is incredibly valuable to us. It helps us to continue improving our services and providing the best possible experience for our customers.
Please don't hesitate to reach out to us if you have any questions in the future. We are always here to help.
Lucy
Customer Experience Team
I love using money.co.uk for financial…
I love using money.co.uk for financial information, it is so practical and always ends up solving my problems!! I usually pick my credit cards based on what I find out here.
April 14, 2024
Unprompted review
Reply from money.co.uk
Hi Defne,
Thank you so much for taking the time to share your positive experience with us on TrustPilot! It is great to hear that you love using money.co.uk to find a credit card.
Your feedback is incredibly valuable to us. It helps us to continue improving our services and providing the best possible experience for our customers.
Please don't hesitate to reach out to us if you have any questions in the future. We are always here to help.
Lucy
Customer Experience Team
Not waiting too long
It was great not waiting to long too speak and Harry was very good big thumbs up from me today
March 25, 2024
Unprompted review
Reply from money.co.uk
Hi Jane,
Thank you so much for taking the time to share your positive experience with us on TrustPilot!.
Your feedback is incredibly valuable to us. It helps us to continue improving our services and providing the best possible experience for our customers.
Please don't hesitate to reach out to us if you have any questions in the future. We are always here to help.
Lucy
Customer Experience Team
Don't silence your users....
They should stop advertising rates of 6.1% on Google searches to get you to click through when they don't have anything like that. Deceptive poor practice. Please stop it.
Update :
Contrary to the response below, trust pilot tell me you haven't reached out to understand more but have requested this post be removed.
I see you have now changed what you are advertising when you do a Google search to match what is available on your site. As it should be. So thank you fit responding. Don't drift back to poor practice!
UPDATE
Money had this review taken down as they said I hadn't used their site. Bonkers. If I hadn't gone to their site I wouldn't have been aware of what was happening and wouldn't have taken my precious time to call it out. So I'm reposting a new review. I invite money. Co.uk to leave it and not try to silence someone for calling out poor practice (which as I said in my last update you appear to have stopped which is great).
February 19, 2024
Unprompted review
Reply from money.co.uk
Hi there,
We are extremely sorry to hear about your experience.
I reached out to you via TrustPilot to understand this fully but didn't hear back - I appreciate you taking the time to share your feedback and update the review.
I raised your experience with the team and we have conducted a full analysis of all pages that advertise rates. We did find the error you raised and have ensured this is updated and that all rates are correct on-site.
We strive to ensure all our rates are accurate to help our customers make the most informed decisions. I apologise that you experienced this error, we would never knowingly display the wrong rate.
Please don't hesitate to contact us if we can be of any further assistance.
Lucy
Customer Experience Team
I wanted a lot of extras like curtesy …
I wanted a lot of extras like curtesy car and got one with tesco
October 1, 2023
Unprompted review
Reply from money.co.uk
Hi,
Thank you so much for taking the time to share your positive experience with us on TrustPilot! It is great to hear that you found a good deal.
Your feedback is incredibly valuable to us. It helps us to continue improving our services and providing the best possible experience for our customers.
Please don't hesitate to reach out to us if you have any questions in the future. We are always here to help.
Customer Experience Team
Easy site to navigate and quick and…
Easy site to navigate and quick and fair prices
September 26, 2023
Unprompted review
Reply from money.co.uk
Hi Hazel,
Thank you so much for taking the time to share your positive experience with us on TrustPilot! It is great to hear that you found the site easy to navigate.
Your feedback is incredibly valuable to us. It helps us to continue improving our services and providing the best possible experience for our customers.
Please don't hesitate to reach out to us if you have any questions in the future. We are always here to help.
Lucy
Customer Experience Team
Reply from money.co.uk
Hi Mrs Deborah Coulson,
Thank you so much for taking the time to share your positive experience with us on TrustPilot! It is great to hear that you found it a quick and easy process.
Your feedback is incredibly valuable to us. It helps us to continue improving our services and providing the best possible experience for our customers.
Please don't hesitate to reach out to us if you have any questions in the future. We are always here to help.
Lucy
Customer Experience Team
Very affordable. Thanx
After shopping around and getting a headache after my old insurers wanted a small fortune to auto Renew with them plus was over £120's more than last year and way more than yourselves!
September 14, 2023
Unprompted review
Reply from money.co.uk
Hi Mrs Rae,
Thank you so much for taking the time to share your positive experience with us on TrustPilot! It is great to hear that we were able to help you save on your insurance renewal.
Your feedback is incredibly valuable to us. It helps us to continue improving our services and providing the best possible experience for our customers.
Please don't hesitate to reach out to us if you have any questions in the future. We are always here to help.
Lucy
Customer Experience Team
It was quick easy and helpful didn't…
It was quick easy and helpful didn't take long and I'm a pensioner not really tablet savvy but I managed it
September 2, 2023
Unprompted review
Reply from money.co.uk
Hi Viv,
Thank you so much for taking the time to share your positive experience with us on TrustPilot! It is great to hear that your experience was quick, easy, and helpful!
Your feedback is incredibly valuable to us. It helps us to continue improving our services and providing the best possible experience for our customers.
Please don't hesitate to reach out to us if you have any questions in the future. We are always here to help.
Lucy
Customer Experience Team
Awesome n helpful
September 2, 2023
Unprompted review
Reply from money.co.uk
Hi Sulaimon,
Thank you so much for taking the time to share your positive experience with us on TrustPilot!
Your feedback is incredibly valuable to us. It helps us to continue improving our services and providing the best possible experience for our customers.
Please don't hesitate to reach out to us if you have any questions in the future. We are always here to help.
Lucy
Customer Experience Team
So easy to use
So easy to use, i made a mistake and ordered twice and they sorted it out and refunded my money straight away, will always use them for my money
August 26, 2022
Unprompted review
Reply from money.co.uk
Hi Angie,
Thank you so much for taking the time to share your positive experience with us on TrustPilot!
Your feedback is incredibly valuable to us. It helps us to continue improving our services and providing the best possible experience for our customers.
Please don't hesitate to reach out to us if you have any questions in the future. We are always here to help.
Lucy
Customer Experience Team
Reply from money.co.uk
Hi Terence,
Thank you so much for taking the time to share your positive experience switching your car insurance with us on TrustPilot!
Your feedback is incredibly valuable to us. It helps us to continue improving our services and providing the best possible experience for our customers.
Please don't hesitate to reach out to us if you have any questions in the future. We are always here to help.
Lucy
Customer Experience Team
Simply brilliant!
Great service. Easy to navigate menus and very clear about your applied expectations. Would recommend to family and friends alike.
June 26, 2023
Unprompted review
Reply from money.co.uk
Hi Karl,
Thank you so much for taking the time to share your positive experience with us on TrustPilot!
Your feedback is incredibly valuable to us. It helps us to continue improving our services and providing the best possible experience for our customers.
Please don't hesitate to reach out to us if you have any questions in the future. We are always here to help.
Lucy
Customer Experience Team
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