Monster Pet Supplies Reviews 

10,819
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

First time using this company. Easy web site to navigate around and delivery and seller communication very prompt. Fabulous price and quick delivery - what more could you want. ⭐⭐⭐

Rated 5 out of 5 stars

The first time I have used Monster Pet Supplies and will definitely be using this company again. Not only was my dog's food much cheaper than elsewhere but it was delivered quickly and I was kept wel... See more

Company replied

Rated 3 out of 5 stars

I have a repeat cat litter order. None has arrived, I don't think I have been charged but the website just says it is down for maintenance. I am assuming they have closed but it would have been respec... See more

Rated 5 out of 5 stars

I have ordered from Monster Pet Supplies (MPS) before and would have continued to order but unfortunately they ran out of my product. But on receiving an email from them stating that they had it back... See more

Company replied

Company details

  1. Pet Store

Written by the company

At Monster, we’re just like your pets - friendly, playful and totally one-of-a-kind. That’s because we don’t just deliver your pet food, we get to know you and your little monsters, so we can help you to keep them happy from head to tail. We’ll save you up to 50% on your pet supplies and take the strain of delivering to your door heavy bags of pet food, treats, toys and accessories - so you can spend more time with your pet pals.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

11K reviews

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4.5

All reviews

(10,819)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

No complaints

Website was easy to navigate, payment was easy and delivery time very good. Would certainly buy from them again.

September 26, 2023
Monster Pet Supplies logo

Reply from Monster Pet Supplies

Good afternoon.

Thanks for taking the time to leave us a review.

At Monster, providing the best for your pet is our top priority and we’re incredibly happy to know that tails are still wagging after your order.

5* reviews mean a great deal to us as a growing business and your continued custom is greatly appreciated.

Many thanks

Customer Service

Rated 5 out of 5 stars

Delivery

Prompt delivery of order

September 22, 2023
Monster Pet Supplies logo

Reply from Monster Pet Supplies

Good afternoon.

Thanks for taking the time to leave us a review.

At Monster, providing the best for your pet is our top priority and we’re incredibly happy to know that tails are still wagging after your order.

5* reviews mean a great deal to us as a growing business and your continued custom is greatly appreciated.

Many thanks

Customer Service

Rated 5 out of 5 stars

Quick postage.

September 22, 2023
Monster Pet Supplies logo

Reply from Monster Pet Supplies

Good afternoon.

Thanks for taking the time to leave us a review.

At Monster, providing the best for your pet is our top priority and we’re incredibly happy to know that tails are still wagging after your order.

5* reviews mean a great deal to us as a growing business and your continued custom is greatly appreciated.

Many thanks

Customer Service

Rated 5 out of 5 stars

Item as described and arrived very…

Item as described and arrived very quickly

September 13, 2023
Monster Pet Supplies logo

Reply from Monster Pet Supplies

Good afternoon.

Thanks for taking the time to leave us a review.

At Monster, providing the best for your pet is our top priority and we’re incredibly happy to know that tails are still wagging after your order.

5* reviews mean a great deal to us as a growing business and your continued custom is greatly appreciated.

Many thanks

Customer Service

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Competitive prices and good communication

September 22, 2023
Monster Pet Supplies logo

Reply from Monster Pet Supplies

Good afternoon.

Thanks for taking the time to leave us a review.

At Monster, providing the best for your pet is our top priority and we’re incredibly happy to know that tails are still wagging after your order.

5* reviews mean a great deal to us as a growing business and your continued custom is greatly appreciated.

Many thanks

Customer Service

Rated 1 out of 5 stars

Utterly dire service

Utterly dire service! My order hasn’t arrived, my emails have not been answered but my money has left my bank account! I will not be using them again.

September 17, 2023
Monster Pet Supplies logo

Reply from Monster Pet Supplies

Thankyou for your review.

please except my apologies for your order,

we would like to investigate this for you,

please contact us further to discuss this,

bu calling 0113 277 0634

Rated 5 out of 5 stars

Great service

Great service, speedy delivery.

September 15, 2023
Monster Pet Supplies logo

Reply from Monster Pet Supplies

Good afternoon.

Thanks for taking the time to leave us a review.

At Monster, providing the best for your pet is our top priority and we’re incredibly happy to know that tails are still wagging after your order.

5* reviews mean a great deal to us as a growing business and your continued custom is greatly appreciated.

Many thanks

Customer Service

Rated 5 out of 5 stars

VERY REASONABLY PRICED

VERY REASONABLY PRICED: WELL PACKED AND SWIFTLY DELIVERED. THANKYOU

September 21, 2023
Monster Pet Supplies logo

Reply from Monster Pet Supplies

Good afternoon.

Thanks for taking the time to leave us a review.

At Monster, providing the best for your pet is our top priority and we’re incredibly happy to know that tails are still wagging after your order.

5* reviews mean a great deal to us as a growing business and your continued custom is greatly appreciated.

Many thanks

Customer Service

Rated 5 out of 5 stars

Flea spray

Goods arrived on time and at a great price

September 20, 2023
Monster Pet Supplies logo

Reply from Monster Pet Supplies

Good afternoon.

Thanks for taking the time to leave us a review.

At Monster, providing the best for your pet is our top priority and we’re incredibly happy to know that tails are still wagging after your order.

5* reviews mean a great deal to us as a growing business and your continued custom is greatly appreciated.

Many thanks

Customer Service

Rated 5 out of 5 stars

Delivery was good

Delivery was good. No issues

September 20, 2023
Monster Pet Supplies logo

Reply from Monster Pet Supplies

Good afternoon.

Thanks for taking the time to leave us a review.

At Monster, providing the best for your pet is our top priority and we’re incredibly happy to know that tails are still wagging after your order.

5* reviews mean a great deal to us as a growing business and your continued custom is greatly appreciated.

Many thanks

Customer Service

Rated 5 out of 5 stars

Good service and quick delivery

Good service great price and quick delivery. Replied promptly when emailed. I would recommend Monster Pet Supplies.

September 22, 2023
Monster Pet Supplies logo

Reply from Monster Pet Supplies

Good afternoon.

Thanks for taking the time to leave us a review.

At Monster, providing the best for your pet is our top priority and we’re incredibly happy to know that tails are still wagging after your order.

5* reviews mean a great deal to us as a growing business and your continued custom is greatly appreciated.

Many thanks

Customer Service

Rated 5 out of 5 stars

Great prices and delivery

Great prices and delivery. Highly recommend

September 20, 2023
Monster Pet Supplies logo

Reply from Monster Pet Supplies

Good afternoon.

Thanks for taking the time to leave us a review.

At Monster, providing the best for your pet is our top priority and we’re incredibly happy to know that tails are still wagging after your order.

5* reviews mean a great deal to us as a growing business and your continued custom is greatly appreciated.

Many thanks

Customer Service

Rated 5 out of 5 stars

Great service

Great service, fast dispatch. I just love my dog's new wax jacket, she looks very smart in it and ready for the chilly, wet5 weather!

September 20, 2023
Monster Pet Supplies logo

Reply from Monster Pet Supplies

Good afternoon.

Thanks for taking the time to leave us a review.

At Monster, providing the best for your pet is our top priority and we’re incredibly happy to know that tails are still wagging after your order.

5* reviews mean a great deal to us as a growing business and your continued custom is greatly appreciated.

Many thanks

Customer Service

Rated 5 out of 5 stars

Fast delivery,

September 20, 2023
Monster Pet Supplies logo

Reply from Monster Pet Supplies

Good afternoon.

Thanks for taking the time to leave us a review.

At Monster, providing the best for your pet is our top priority and we’re incredibly happy to know that tails are still wagging after your order.

5* reviews mean a great deal to us as a growing business and your continued custom is greatly appreciated.

Many thanks

Customer Service

Rated 5 out of 5 stars

Excellent response from young lady who…

Excellent response from young lady who took our order over the phone. Excellent delivery service. Very helpful. Thank you.

September 21, 2023
Monster Pet Supplies logo

Reply from Monster Pet Supplies

Good afternoon.

Thanks for taking the time to leave us a review.

At Monster, providing the best for your pet is our top priority and we’re incredibly happy to know that tails are still wagging after your order.

5* reviews mean a great deal to us as a growing business and your continued custom is greatly appreciated.

Many thanks

Customer Service

Rated 5 out of 5 stars

Absolutely excellent service

Absolutely excellent service, very helpful customer service. Would highly recommend and will definitely use again. Thank you.

September 19, 2023
Monster Pet Supplies logo

Reply from Monster Pet Supplies

Good afternoon.

Thanks for taking the time to leave us a review.

At Monster, providing the best for your pet is our top priority and we’re incredibly happy to know that tails are still wagging after your order.

5* reviews mean a great deal to us as a growing business and your continued custom is greatly appreciated.

Many thanks

Customer Service

Rated 5 out of 5 stars

Good stuff

Came faster than expected and was fast acting would definitely recommend this product.

September 21, 2023
Monster Pet Supplies logo

Reply from Monster Pet Supplies

Good afternoon.

Thanks for taking the time to leave us a review.

At Monster, providing the best for your pet is our top priority and we’re incredibly happy to know that tails are still wagging after your order.

5* reviews mean a great deal to us as a growing business and your continued custom is greatly appreciated.

Many thanks

Customer Service

Rated 5 out of 5 stars

Will order again.

Fast delivery. Easy to navigate website.

September 21, 2023
Monster Pet Supplies logo

Reply from Monster Pet Supplies

Good afternoon.

Thanks for taking the time to leave us a review.

At Monster, providing the best for your pet is our top priority and we’re incredibly happy to know that tails are still wagging after your order.

5* reviews mean a great deal to us as a growing business and your continued custom is greatly appreciated.

Many thanks

Customer Service

Rated 4 out of 5 stars
Monster Pet Supplies logo

Reply from Monster Pet Supplies

thank you for taking the time to review Monster Pet Supplies.

We are happy that we have been able to provide a good service for you and your pet as providing the best for your pet is our top priority.

If you have any further feedback on how we would be able to provide a 5 start service for you and your pet, please do not hesitate to email us at happytohelp@monsterpetsupplies.co.uk.

All feedback is greatly appreciated as we rely on this to improve our customer’s experience.

Many thanks.

Rated 5 out of 5 stars
Monster Pet Supplies logo

Reply from Monster Pet Supplies

Good afternoon.

Thanks for taking the time to leave us a review.

At Monster, providing the best for your pet is our top priority and we’re incredibly happy to know that tails are still wagging after your order.

5* reviews mean a great deal to us as a growing business and your continued custom is greatly appreciated.

Many thanks

Customer Service

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