First time using this company. Easy web site to navigate around and delivery and seller communication very prompt. Fabulous price and quick delivery - what more could you want. ⭐⭐⭐
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The first time I have used Monster Pet Supplies and will definitely be using this company again. Not only was my dog's food much cheaper than elsewhere but it was delivered quickly and I was kept wel... See more
Company replied
I have a repeat cat litter order. None has arrived, I don't think I have been charged but the website just says it is down for maintenance. I am assuming they have closed but it would have been respec... See more
I have ordered from Monster Pet Supplies (MPS) before and would have continued to order but unfortunately they ran out of my product. But on receiving an email from them stating that they had it back... See more
Company replied
Company details
Written by the company
At Monster, we’re just like your pets - friendly, playful and totally one-of-a-kind. That’s because we don’t just deliver your pet food, we get to know you and your little monsters, so we can help you to keep them happy from head to tail. We’ll save you up to 50% on your pet supplies and take the strain of delivering to your door heavy bags of pet food, treats, toys and accessories - so you can spend more time with your pet pals.
Contact info
Unit 7 Maple Park, Low Fields Avenue, Leeds, LS12 6HH, Leeds, United Kingdom
- 0113 277 0634
- happytohelp@monsterpetsupplies.co.uk
- www.monsterpetsupplies.co.uk
4.5
Excellent
11K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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The goods arrived on time
The goods arrived on time. I like that they give you a time slot and deliver within the time
September 13, 2023
Reply from Monster Pet Supplies
Thanks for taking the time to leave us a review.
At Monster, providing the best for your pet is our top priority and we’re incredibly happy to know that tails are still wagging after your order.
5* reviews mean a great deal to us as a growing business and your continued custom is greatly appreciated.
Many thanks
Customer Service
Website easy to use
Website easy to use. Easy to speak to a someone. Staff polite and helpful
September 13, 2023
Reply from Monster Pet Supplies
Thanks for taking the time to leave us a review.
At Monster, providing the best for your pet is our top priority and we’re incredibly happy to know that tails are still wagging after your order.
5* reviews mean a great deal to us as a growing business and your continued custom is greatly appreciated.
Many thanks
Customer Service
Great range of products at discounted…
Great range of products at discounted prices.
September 11, 2023
Reply from Monster Pet Supplies
Thanks for taking the time to leave us a review.
At Monster, providing the best for your pet is our top priority and we’re incredibly happy to know that tails are still wagging after your order.
5* reviews mean a great deal to us as a growing business and your continued custom is greatly appreciated.
Many thanks
Customer Service
Reply from Monster Pet Supplies
Thanks for taking the time to leave us a review.
At Monster, providing the best for your pet is our top priority and we’re incredibly happy to know that tails are still wagging after your order.
5* reviews mean a great deal to us as a growing business and your continued custom is greatly appreciated.
Many thanks
Customer Service
Reply from Monster Pet Supplies
Good afternoon.
Thanks for taking the time to leave us a review.
At Monster, providing the best for your pet is our top priority and we’re incredibly happy to know that tails are still wagging after your order.
5* reviews mean a great deal to us as a growing business and your continued custom is greatly appreciated.
Many thanks
Customer Service
Reply from Monster Pet Supplies
Good afternoon.
Thanks for taking the time to leave us a review.
At Monster, providing the best for your pet is our top priority and we’re incredibly happy to know that tails are still wagging after your order.
5* reviews mean a great deal to us as a growing business and your continued custom is greatly appreciated.
Many thanks
Customer Service
Reply from Monster Pet Supplies
Good afternoon.
Thanks for taking the time to leave us a review.
At Monster, providing the best for your pet is our top priority and we’re incredibly happy to know that tails are still wagging after your order.
5* reviews mean a great deal to us as a growing business and your continued custom is greatly appreciated.
Many thanks
Customer Service
Good service and quick delivery
September 9, 2023
Reply from Monster Pet Supplies
Thanks for taking the time to leave us a review.
At Monster, providing the best for your pet is our top priority and we’re incredibly happy to know that tails are still wagging after your order.
5* reviews mean a great deal to us as a growing business and your continued custom is greatly appreciated.
Many thanks
Customer Service
Too slow to deliver and not cheap.
Too slow to deliver and not cheap.
Need a larger inbox for the amount of spam sent !
Bank Debit 28 Aug 23
Delivery Date 06/09/2023
September 7, 2023
Unprompted review
Reply from Monster Pet Supplies
Thankyou for your review.
please except my apologies for your order,
we would like to investigate this for you,
please contact us further to discuss this,
by calling 0113 277 0634
After many years of excellent service…
After many years of excellent service and prompt delivery the last two experiences have not been good,
Several phone calls which resulted in no deliveries as expected, the cost of the order was much above other suppliers £30.00 more expensive for 2 bags of dog food .
I do hope that they manage to get their house in order as a retailer myself it is sad to see what was an efficient supplier going down hill so rapidly
David Boxall
September 11, 2023
Unprompted review
Reply from Monster Pet Supplies
Thankyou for your review.
please except my apologies for your order,
we would like to investigate this for you,
please contact us further to discuss this,
bu calling 0113 277 0634
Super efficient and hugely cheaper than…
Super efficient and hugely cheaper than Amazon - I`ll be back.
September 5, 2023
Reply from Monster Pet Supplies
Thanks for taking the time to leave us a review.
At Monster, providing the best for your pet is our top priority and we’re incredibly happy to know that tails are still wagging after your order.
5* reviews mean a great deal to us as a growing business and your continued custom is greatly appreciated.
Many thanks
Customer Service
Total disregard of customers wishes
I received e mail stating my next order was due and and the amount would be taken from my account , I emailed the company to say I want to cancel they replied and stated that’s fine no monies would be taken.Imagine my surprise at 6am this morning stating over £30 was taken from my account in order to facilitate payment for good to be sent despite canceling the order …not to be trusted with folks bank details I issued an immediate mandate for future payments and orders to cease
September 11, 2023
Unprompted review
Reply from Monster Pet Supplies
Thankyou for your review.
please except my apologies for your order,
we would like to investigate this for you,
please contact us further to discuss this,
by calling 0113 277 0634
Fast delivery and regular notifications…
Fast delivery and regular notifications on progress of order and delivery
September 7, 2023
Reply from Monster Pet Supplies
Thanks for taking the time to leave us a review.
At Monster, providing the best for your pet is our top priority and we’re incredibly happy to know that tails are still wagging after your order.
5* reviews mean a great deal to us as a growing business and your continued custom is greatly appreciated.
Many thanks
Customer Service
Good fast service
September 6, 2023
Reply from Monster Pet Supplies
Thanks for taking the time to leave us a review.
At Monster, providing the best for your pet is our top priority and we’re incredibly happy to know that tails are still wagging after your order.
5* reviews mean a great deal to us as a growing business and your continued custom is greatly appreciated.
Many thanks
Customer Service
Reply from Monster Pet Supplies
Thanks for taking the time to leave us a review.
At Monster, providing the best for your pet is our top priority and we’re incredibly happy to know that tails are still wagging after your order.
5* reviews mean a great deal to us as a growing business and your continued custom is greatly appreciated.
Many thanks
Customer Service
Reply from Monster Pet Supplies
Thanks for taking the time to leave us a review.
At Monster, providing the best for your pet is our top priority and we’re incredibly happy to know that tails are still wagging after your order.
5* reviews mean a great deal to us as a growing business and your continued custom is greatly appreciated.
Many thanks
Customer Service
A good price and prompt delivery
A good price and prompt delivery. What more could you want?
September 5, 2023
Reply from Monster Pet Supplies
Thanks for taking the time to leave us a review.
At Monster, providing the best for your pet is our top priority and we’re incredibly happy to know that tails are still wagging after your order.
5* reviews mean a great deal to us as a growing business and your continued custom is greatly appreciated.
Many thanks
Customer Service
Ordered two hi fi hat only recieved one…
Ordered two hi fi hat only recieved one and a Timothy hay
September 5, 2023
Reply from Monster Pet Supplies
Good morning,
thank you for taking the time to leave us a review.
please accept my apologies for this.
i would like to amend this for you.
please could you contact us through happytohelp@mosterpetsupplies.
alternatively by calling 0113 277 0634.
Perfect Fit dog food
The first time I have used Monster Pet Supplies and will definitely be using this company again. Not only was my dog's food much cheaper than elsewhere but it was delivered quickly and I was kept well informed of delivery time. A well deserved five stars
September 4, 2023
Reply from Monster Pet Supplies
Thanks for taking the time to leave us a review.
At Monster, providing the best for your pet is our top priority and we’re incredibly happy to know that tails are still wagging after your order.
5* reviews mean a great deal to us as a growing business and your continued custom is greatly appreciated.
Many thanks
Customer Service
Reply from Monster Pet Supplies
Good afternoon.
Thanks for taking the time to leave us a review.
At Monster, providing the best for your pet is our top priority and we’re incredibly happy to know that tails are still wagging after your order.
5* reviews mean a great deal to us as a growing business and your continued custom is greatly appreciated.
Many thanks
Customer Service
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