MOO Reviews 18,528

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products and the overall service, highlighting the excellent printing and materials. Many people appreciate the smooth ordering process, the user-friendly website, and the quick turnaround times for delivery. The customer service is frequently described as exceptional, with agents being helpful, prompt, and dedicated to resolving issues. However, some customers were not happy with the quality of their orders, noting issues like misaligned foil, faded edges, or bent corners on cards. A few other people also felt that the customer service was unhelpful or unresponsive, leading to dissatisfaction with how their concerns were addressed.

What people talk about most

Product

People report positive experiences with product, often praising the high quality of materials, vibrant... See more

Quality

Clients share positive opinions on quality, consistently praising the exceptional quality of products,... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease and... See more

Customer service

Customers generally report positive experiences with customer service, highlighting their helpfulness and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its exceptional quality, efficiency,... See more

Based on these reviews

Rated 5 out of 5 stars

Great service and high quality printing. I was pleased with my entire ordering process - this was my third time using Moo and I will continue using their services and recommend it to others as well. I... See more

Rated 5 out of 5 stars

Amazing service from Moo print as always... 1. High quality 2. Delivered bang on time. I receive the new business cards and noticed an issue regarding the spelling on the print (my fault). I amende... See more

Rated 5 out of 5 stars

Moo is quality and experience. Their sample kit is perfect for ideating the best collateral for your needs. The design templates were great for our designer to interpret our brand for printing mater... See more

Rated 5 out of 5 stars

This is a high-quality service from start to finish. The easy-to-use website, email communication that kept us informed at every step, and the delivered business cards are first-class. We ordered on... See more


Company details

  1. Prints and Signs Store
  2. Art Supply Store
  3. Business to Business Service
  4. Custom Label Printer

Written by the company

Create and customise premium Business Cards, MiniCards, Postcards and Stickers with MOO’s unique variable print technology – Printfinity. Designed online. Printed in UK and US. Shipped Globally.

MOO Promise

It’s simple. We’re not happy until you’re over the MOON.

It’s simple. We’re not happy until you’re over the MOON.
We'd prefer it if you were absolutely thrilled beyond words with your order. We take great pride in our work, and we want you to feel the same about yours. If you’re not happy with your order, talk to us and we’ll find where the problem is and help to sort it, and if it is our mistake we will make it right.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

19K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What an amazing experience

What an amazing experience. After our last employee left we were trying to figure out how to get the files we already had uploaded to Moo so that we could use it for new employees for their business cards and I felt like I got the VIP treatment of epic proportions. This made my day & made me think of how there are still excellent people in customer service. My initial frustration turned into a happy place in a millisecond getting on the phone with Ren from Moo. Just amazing!

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

I am officially a MOO customer for LIFE!!!

I am officially a MOO customer for life! 🐮 I’ve been using them for my small business thank-you cards and packing slips for years because the quality is unmatched. Recently, I messed up and ordered the wrong postcard size—totally my mistake. I reached out to see if they could help, and they credited my entire order so I could reorder the right ones! As a small business owner, every penny counts, and this level of kindness blew me away. THANK YOU, MOO!

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Great quality!

Moo has a great design interface, quick shipping and a very high quality product. The printing is precise and the cardstock is very sturdy.

I especially like that the order can contain multiple designs while still offering a bulk discount. I will be purchasing from this vendor again.

March 8, 2026
Unprompted review
Rated 1 out of 5 stars

My package was lost after waiting for…

My package was lost after waiting for it for over 1.5 months. And to make matters worse, no one had followed up with me. It caused a signifiant loss in business and no rush actions were taking to solve this matter. If you value your time and money — DO NOT use this service. All the promises they said they like to keep are not real.

March 23, 2026
Unprompted review
MOO logo

Reply from MOO

Hello,

I am very sorry you had problems with the delivery of your package. You definitely should not have been waiting so long for your order.

If you have not already done so, please reach out via chat/phone/email with your order number:
https://support.moo.com/hc/articles/204288414-How-to-contact-our-Customer-Service-team

We would be glad to look into this with you.

Best regards,

Manon

Rated 5 out of 5 stars

Great quality and customer service

I've been printing with Moo for years and the quality is always amazing. I had one part of my order come out darker than I expected this time, and the team at Moo has been so diligent about trying to fix it and reprint. I've had one other order come out with a printing defect and they reprinted and resent the order free of charge - the second round was beautiful!

March 16, 2026
Unprompted review
Rated 1 out of 5 stars

Bad production

Their 2mm production tolerance makes for poor quality control, save your money and find another printer.

March 19, 2026
Unprompted review
MOO logo

Reply from MOO

Hello Vincent,

I am very sorry that our 2mm cutting tolerance has had an impact on your order. We would be more than happy to find a solution for you if you could contact us with your order number.

You are welcome to contact us by email, chat or phone:
https://support.moo.com/hc/articles/204288414-How-to-contact-our-Customer-Service-team

Best regards,

Manon

Rated 5 out of 5 stars

OUTSTANDING

I had such an outstanding experience with Samantha from MOO that I felt compelled to share it.

I was on a tight timeline with an upcoming trip and needed my business cards completed quickly—but I had made a few mistakes in my order. Samantha stepped in and completely turned things around for me. She patiently walked me through exactly what needed to be corrected, explaining everything in a way that was clear and easy to understand. Honestly, she took what felt overwhelming and made it manageable.

What really stood out was how hands-on she was. I sent her my files, and she personally ensured they were set up correctly for printing—especially the gold foil details, which I was worried about. Knowing she was double-checking everything gave me so much peace of mind.

On top of all that, she made sure my order would arrive on time, which meant a lot given my deadline.

Samantha went above and beyond at every step. Her professionalism, patience, and genuine care made a stressful situation feel effortless. MOO is lucky to have her—I truly hope her leadership recognizes the incredible work she’s doing.

March 19, 2026
Unprompted review
Rated 1 out of 5 stars

Awful

Awful! Ok easy to use website and delivered on time. But as for the cards appalling!! parts of the information is missing so I am unable to use them. Is there no quality check???. So I call the GMT number and which states they are open 9-5 uk on the website only to find I have to wait until 2pm.

March 19, 2026
Unprompted review
MOO logo

Reply from MOO

Dear Susan,

Thanks for taking the time to leave a Trustpilot review. I'm terribly sorry to learn of the dissatisfaction with your recent order. We generally pride ourselves on producing high-quality products and never want our customers to feel disappointed.

I have reviewed our database and can see that you've been in contact with our dedicated support team today, who have helped with your artwork and advised on next steps. 

My apologies once again for any inconvenience this experience may have caused. 

Kind regards,

Sheree

MOO

Rated 5 out of 5 stars

A returing customer, great customer service

I am a regular customer and I am always super satisfied with my orders. I encountered one small hiccup only so far due to my own mistake and the customer service is also very quick and happy to help, I had a great experience with
Nuraan and this exchange only solidified my loyalty to your webpage and brand. Thank you!

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love my business cards…

I absolutely love my business cards from MOO! The quality is outstanding, and the design process was incredibly easy and user-friendly from start to finish. I chose the Feel Good premium paper with rounded edges, and it truly makes a difference — the cards feel substantial, look polished, and leave a lasting impression. The texture and weight give them a luxury feel that perfectly reflects my brand. Highly recommend MOO if you want business cards that stand out and feel as good as they look!

February 17, 2026
Rated 5 out of 5 stars

The best business cards

The process of ordering my business cards was so easy and straight forward. The options for colors and designs was fun, and easy to understand to create the perfect business card. The options for the paper type and style of the card were unique and i loved that. They were reasonably priced and provided so much more personality in my cards than i had found anywhere else. they were delivered in a reasonable time frame and the quality of them is so amazing. I am obsessed with these cards and now want to create businesses so i can order more.

March 2, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look