MOO Reviews 18,528

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products and the overall service, highlighting the excellent printing and materials. Many people appreciate the smooth ordering process, the user-friendly website, and the quick turnaround times for delivery. The customer service is frequently described as exceptional, with agents being helpful, prompt, and dedicated to resolving issues. However, some customers were not happy with the quality of their orders, noting issues like misaligned foil, faded edges, or bent corners on cards. A few other people also felt that the customer service was unhelpful or unresponsive, leading to dissatisfaction with how their concerns were addressed.

What people talk about most

Product

People report positive experiences with product, often praising the high quality of materials, vibrant... See more

Quality

Clients share positive opinions on quality, consistently praising the exceptional quality of products,... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease and... See more

Customer service

Customers generally report positive experiences with customer service, highlighting their helpfulness and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its exceptional quality, efficiency,... See more

Based on these reviews

Rated 5 out of 5 stars

Great service and high quality printing. I was pleased with my entire ordering process - this was my third time using Moo and I will continue using their services and recommend it to others as well. I... See more

Rated 5 out of 5 stars

Amazing service from Moo print as always... 1. High quality 2. Delivered bang on time. I receive the new business cards and noticed an issue regarding the spelling on the print (my fault). I amende... See more

Rated 5 out of 5 stars

Moo is quality and experience. Their sample kit is perfect for ideating the best collateral for your needs. The design templates were great for our designer to interpret our brand for printing mater... See more

Rated 5 out of 5 stars

This is a high-quality service from start to finish. The easy-to-use website, email communication that kept us informed at every step, and the delivered business cards are first-class. We ordered on... See more


Company details

  1. Prints and Signs Store
  2. Art Supply Store
  3. Business to Business Service
  4. Custom Label Printer

Written by the company

Create and customise premium Business Cards, MiniCards, Postcards and Stickers with MOO’s unique variable print technology – Printfinity. Designed online. Printed in UK and US. Shipped Globally.

MOO Promise

It’s simple. We’re not happy until you’re over the MOON.

It’s simple. We’re not happy until you’re over the MOON.
We'd prefer it if you were absolutely thrilled beyond words with your order. We take great pride in our work, and we want you to feel the same about yours. If you’re not happy with your order, talk to us and we’ll find where the problem is and help to sort it, and if it is our mistake we will make it right.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

19K reviews

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Rated 5 out of 5 stars

Exceptional Customer Service and Product

Shortly after submitting my order, I noticed the delivery date was the day I was leaving for a conference, which was when I needed the materials I ordered. I immediately sent an email to customer service. Not only did the customer service rep get back to me quickly, she put rush on the delivery - without the rush fee. I got the order today. Everything looks and feels great! I could not be happier with the service and quality.

March 14, 2026
Unprompted review
Rated 5 out of 5 stars

As they say its not how good a company…

As they say its not how good a company is at doing what it should do, its about what they do when things go wrong.

I had a printing issue with business cards recently and I must say MOO went above and beyond to resolve the issue.

THANK YOU

And the biz cards are now perfect :-)

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

I have ordered several times from this…

I have ordered several times from this website, and was mostly satisfied! Printing and shipping is very fast (and they offer free shipping on th service i use)
Although sometimes there might be small printing errors, it’s definitely the one with widest choice of design and best quality-price combo

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Moo is a trusted product partner!

I've partnered with Moo on multiple collateral needs and continued to be impressed by the quality and care received! From design to delivery the process is smooth and simple and the results are consistent. 10/10 recommend!

February 1, 2026
Rated 1 out of 5 stars

Bait and Switch

I needed my business cards as fast as possible. I ordered my cards with next day shipping before 10:30 am. The shipping was more than the cards. By noon the next day they had not arrived. I contacted their support and they said they would resend the product and refund the shipping. The item did not arrive. When I pressed support again about the issue, they claimed no responsibility. Classic bait and switch. False advertising. Zero accountability.

March 4, 2026
Unprompted review
MOO logo

Reply from MOO

Hello Luke,

I am very sorry for the shipping delay that resulted in your cards not arriving in time for your event this past weekend. According to the UPS tracking, your order was delivered on Monday and I can confirm that we refunded the shipping for you on Friday.

I see you are already in contact with a supervisor via email regarding a refund for the remaining value of your order, following your chat with us. We look forward to hearing back from you.

Best regards,

Manon

Rated 5 out of 5 stars

Business Card Order

My experience with Moo was exceptional. I commenced by ordering the Business Card Sample Pack to evaluate the diverse business card designs. Subsequently, I received a prompt response from one of their account executives, who inquired about my business and the products I was interested in. Initially, my intention was solely to purchase the Business Card Sample Pack. However, upon discovering the superior quality of the paper, I decided to order actual business cards. These arrived a day early and exhibited exceptional print quality.

February 23, 2026
Unprompted review
Rated 1 out of 5 stars

Needed business cards for an important…

Needed business cards for an important trip. Paid for a premium product and what showed up was an embarrassment. One side of the cards were blank. And the side with the printing is wrong and looks like garbage. When I called customer service she said oh ya I can see the error in the template... So they know it's wrong and it gets sent out anyway. Absolutely trash and I'm furious I wasted my time with these amateurs

March 6, 2026
Unprompted review
MOO logo

Reply from MOO

Dear Jesse,

Thanks for taking the time to leave a Trustpilot review. 

I'm terribly sorry to learn of the dissatisfaction with your recent order. We generally pride ourselves on producing high-quality products and providing great service to our customers. I appreciate that this hasn't been an ideal experience.

I would really like to partner with you and remedy this situation. That said, I have reviewed our database, and as there were no identifying order details within your review, I have been unable to locate your account. 

At your earliest convenience, please contact our dedicated support team by providing your most recent order number and photographs of the affected Cards, as this will aid in a diagnosis. 

Once received, we will be happy to support you moving forward: https://support.moo.com/hc/articles/204288414-How-to-contact-our-Customer-Service-team

My apologies once again for any inconvenience this experience may have caused.  We look forward to supporting you further.

Rated 5 out of 5 stars

Had lots of fun trying out different…

Had lots of fun trying out different designs - with lots of samples available as starting points. made good use of sample card stock package which arrived very quickly - it really helps you decide what will work best for your designs. Once all done and submitted the turnaround was quicker than estimated. Also found that Moo offers a lot more than business cards.

February 23, 2026
Unprompted review
Rated 1 out of 5 stars

Do not trust the preview. Do not trust the line guides.

Do not trust the preview. Do not trust the file setup. We had a recent business card order with a graphic element that failed to print correctly at the edge of the card despite their InDesign template, the set up line guides, and preview all proving otherwise.

Their customer support team could only offer a discount on our next order instead of a reprint. I run a marketing firm and every print shop I've used in the past would have been quick to offer a comp reprint PLUS a discount on future orders, but instead Moo decided to lose a customer of probably 6+ years over such a minor opportunity to prioritize customer satisfaction over profits.

March 6, 2026
Unprompted review
MOO logo

Reply from MOO

Hi,
Thank you for being a loyal partner for the last six years. To hear that we’ve let you down after such a long relationship is genuinely disappointing.
It sounds like there was a disconnect between our templates and the final output in this instance. While we strive for perfection in every print run, it’s clear we missed the mark—not just on the cards themselves, but in how we handled your subsequent support request. We pride ourselves on being a partner to the creative community, and your experience doesn't reflect the level of service we aim to provide.

I have flagged your order and this feedback with our senior management team. One of our specialists will be reaching out to you directly via email to discuss how we can make this right and ensure your business cards are exactly as they should be.

We value your business and hope to earn back your trust.

Rated 5 out of 5 stars

I’ve tried a lot of business card…

I’ve tried a lot of business card companies over the years, but MOO truly stands out. The quality is absolutely incredible — thick premium paper, vibrant colors, and a professional finish that instantly elevates your brand. Every detail feels carefully crafted.

The customization options are amazing too. Being able to use different images on each card makes them unique and memorable, which is perfect when you want to leave a strong impression. The ordering process was simple, delivery was fast, and the packaging even feels premium.

If you care about quality, presentation, and making your brand look top-tier, MOO business cards are 100% worth it. Every time I hand one out, people notice the difference.

Highly recommend!
⭐⭐⭐⭐⭐

February 8, 2026
Rated 5 out of 5 stars

Totally loved my finished product

Totally loved my finished product! Easily uploaded my design and created the card! Also LOVED the matte finish and the gold embossing! Cost was a little extra but it added the perfect touch!

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

Really good customer service, great communication

I had an urgent order that needed to be rerouted. The customer service team was able to take care of that and, more importantly, gave me all the information I needed to feel comfortable that the order would get to my boss on her business trip at a hotel.

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

The quality of the luxe bussiness card…

The quality of the luxe bussiness card is exceptional, I was extremely pleased with the service from start to finish.

Kaley, a support agent, went above and beyond and couldn't have done more to rectify an issue with the print.

I must admit I was taken aback by this level of customer service I received, and afterwards, checked MOO's reputation online, which was accurately preceded by numerous testimonials of MOO's high quality product and dedication to delivering a high end service, where the customer is treated as a top priority.

It goes with out saying, that I will be using their services for any business needs I have in the future, and you should too!

March 3, 2026
Unprompted review
Rated 1 out of 5 stars

Go get a same day or next day printing…

Go get a same day or next day printing service if you want on-time delivery/have time sensitive orders. I placed an order on Feb 24th expecting my business cards to be delivered on March 4th. I had to contact twice to get some truth from the representatives, that the warehouse was hit by a snowstorm and my order would be delivered a few days later at best. The first representative was arrogant af telling me it's all on track.

March 3, 2026
Unprompted review
MOO logo

Reply from MOO

Hi Francis,

I apologise for the confusion.

I can see that your order was printed and dispatched last night with overnight shipping, on schedule. According to the UPS tracking, it is expected to be delivered today, March 4th.

You should have received a dispatch confirmation email with a link to your tracking details last night.

Best regards,
Manon

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