Morale Home Furnishings Reviews 

169
TrustScore 3 out of 5

2.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Trading as various names First Furniture is one of them. Ordered a chair only £20 cheaper than other outlets. So clearly didn’t look like a scam. Email confirmation came with different name on it for... See more

Rated 1 out of 5 stars

Ordered furniture a few weeks ago for 7/10 days delivery. Passed the date so called numerous times ( mailbox full ) and e mailed with no response. Visited the store today 16/2 ( still trading ) to b... See more

Rated 1 out of 5 stars

My recent experience with Morale Home Furnishings has been a nightmare. We ordered a dining table, which they failed to deliver on time. After cancelling the order, they promised a refund within 2-3 d... See more

Rated 5 out of 5 stars

Morale have a state of the art showroom to showcase their wide range of furniture, suitable for all tastes. This makes it so much more easier to select furniture rather than ordering online. Staff are... See more

Company details

  1. Furniture Store

Written by the company

Welcome to Morale Home Furnishings online Store. We are a family run business with decades of experience in furniture retail throughout the UK and Ireland. We have one of the best looking showrooms in the UK. We offer the largest range of quality home furniture at low prices. We also order FREE DELIVERY to most parts of the UK. Customer service is very important to us. If you have any problems at all please use directly so that we can help you resolve any issues.


Contact info

2.9

Average

TrustScore 3 out of 5

169 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.9

All reviews

(169)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Love the look of my furniture

I ordered a chest of drawers and wardrobe, my husband had to build them up (which was not a problem) but the back panel of the wardrobe was slightly damaged and there were a couple of holes that weren't drilled out either for the drawers. He managed to sort it himself and it looks fine. I didn't contact Morale about the back of the wardrobe or the holes as I will just paint the wardrobe back white and it will never be seen when their are clothes in it. I have bought from the store before and over all I am happy with my purchases. I had to wait nearly 3 weeks for delivery which wasn't a problem, however, I cleared out the old furniture and so needed the new wardrobe and drawers in situ otherwise I would have told Morale about this. The furniture isn't the most sturdy but then the price I paid told me that already...but it looks expensive and really modern.

May 9, 2014
Unprompted review
Rated 4 out of 5 stars

Cool coffee table

The delivery service was great, they arrived on time and we had advance warning of the time. The drivers gave us time to check the goods which were all in good order. After assembly the table looked exactly like on the website and is just right for our lounge. Very satisfied indeed.

May 9, 2014
Unprompted review
Rated 5 out of 5 stars

Tub chair purchase - matches my other chairs!

Excellent service and excellent product, great value for money, delivery was quick, no problems, except for my German shepherd finds my new chair so comfy she thInks I purchased it for her! Definitely use again.

April 27, 2014
Unprompted review
Rated 2 out of 5 stars

Wouldnt use again

We ordered a bed and mattress that were both showing in stock on their website. 3 weeks later the bed arrived with no mattress, this was after we were told the delivery will be with you between 07:00 Friday and noon Sunday! 3 days to wait in!!!! Then only the bed arrived no sign of any mattress.
After several phone calls we managed to speak to someone who assured us there was a mistake and the mattress will be with you asap. Again unable to track the delivery of the mattress but this time it was narrowed down to one day.
Mattress arrived but wrong type!! Couldn't right this in a book!!
We have decided to keep the mattress as it is of the same manufacturer as the one we ordered and same build quality. It also saved dealing with Morale Furnishings again.
Overall: disappointed!

Oh and my name on this site needs to be more than 4 letters long. Have to blame my parents for that one!!

April 19, 2014
Unprompted review
Rated 3 out of 5 stars

Confused and slow, but very pleasant

I'm still waiting for delivery, so cannot comment on quality of goods. However, after placing an order I received two calls asking me to confirm what I'd ordered and what colour I wanted (the goods were ordered online so why the confusion?). After three weeks, still nothing has arrived, but delivery can take up to six weeks. It seems a long time. Staff have been extremely pleasant and polite though and I am looking forward to receiving the goods, which I am sure will be fine.

April 9, 2014
Unprompted review
Rated 2 out of 5 stars

Please give me my money back!!!

After ordering and paying for a product Morale Home Furnishings could not supply, I patiently waited for funds to be put back into my bank account, and when that didn't happen I phoned them and was politely told 'you will recieve an email when the refund has been issued'. When that didn't happen I sent an email to which they responded very apologetically with a promise my refund would be issued that very day, but still no refund came. Sent another email for which I'm still awaiting a response and still no refund. So I guess you could say I am not very happy with this company so far and probably would not do business with them again.

April 3, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent service , quick delivery, quality First class

Was very pleased with two headboards I ordered for our son's beds, not exactly cheap, but you can tell the quality of them. Very sturdy, well made and finished, worth the money when you see them, and they really stand out In their bedrooms, making them a feature. 1st time shopping with Morale, and would recommend them.

March 30, 2014
Unprompted review
Rated 1 out of 5 stars

poor service

Four weeks and three unanswered enquiries later we still don't know when our furniture will be delivered.

March 25, 2014
Unprompted review
Rated 5 out of 5 stars

great

Excellent quality, looks fantastic, packaged well for transit, prompt delivery. Would definitely recommend this company.

March 2, 2014
Unprompted review
Rated 4 out of 5 stars

excellent product and easy to assemble

we bought a set of bunk beds for my sons room , the product was easy to assemble and was very robust when fully made up ...the quality of the product was great and the price excellent also ...

February 24, 2014
Unprompted review
Rated 2 out of 5 stars

Items not even in stock!

I had read countless bad reviews for this store, but a few good ones, so decided to ignore the bad and give them a go. Stupid me. I ordered a couple of pillowcases on the website and was charged immediately. 2 days later my items still hadn't been dispatched. I phoned to find out why, to be told they didn't actually have the items in stock, but would TRY to get them! I told them I ought not to have been charged for something they didn't have, if that was that case I should only have been charged once they had the items ready to dispatch. I did get my refund perfectly ok, but I'm afraid will not be shopping there again. Once bitten . . .

February 19, 2014
Unprompted review
Rated 2 out of 5 stars

I am told that I will be receiving the goods 5 weeks after I placed my order!

I do appreciate that items may be out of stock but being made aware of this fact at the time of ordering is important (i.e., an updated website) as I do believe that I would not have ordered these items (or perhaps I would have ordered different items). I received a phone message approximately a week after I placed the order to say that some of the items were out of stock and that I should receive them by the end of the second week, but I didn't. I just telephoned today (3 weeks after the fact) and I was told that they will arrive next week (i.e., 4 weeks after original order date) and that I would be receiving a phone call the week after that (i.e., 5 weeks after the original order date to arrange for delivery)! Really frustrating. Will not order form them again.

February 18, 2014
Unprompted review
Rated 1 out of 5 stars

totally useless

Took my money, no contact for two weeks. Finally got hold of them, no stock and no reason for not refunding

February 15, 2014
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look