Morale Home Furnishings Reviews 

Made a trip through to store to see furniture before ordering but was disappointed that no items in range were kept in stock however decided to go ahead and can say am very pleased with items received

Delighted with the quality of my furniture, and the speed at which it was delivered. The delivery men were very helpful and courteous. An excellent service all round.

i thought that the product is lovely if a little slow to arrive-i was quoted 10-14 days it was actually 16 days. Delivery very good and men were polite. Other delivery people take their shoes off these didnt when entering my house.

I am writing this review in the hope of preventing people from ordering from this awful company that go under the name of 'Moral Home Furnishings' AND 'First Furniture' due to the fact that one company got such a bad reputation, they had to go under a different name. I will therefore be writing this review for both. I urge you please don't buy from this company (companies), seek your item somewhere else and they will do a price match if this is coming up as cheapest. To be honest I'm not even sure they actually have the items they are advertising. They just take your money for months on end, make interest on it (which the owner actually told me they do, even though it is minimal) and then never end up delivering the item. We paid for a new sofa on our credit card in DECEMBER. In January after hearing nothing from the company, no correspondence whatsoever about when it would be delivered I rung to ask where it was. I was told end of January the item would be in stock again (even though the website said 'in stock' delivery in 7-10 days). This was not true and they never updated their website. It is still on there now! This is false advertising. End of January came and went, again with no communication from them, so I rung back again and was finally told this item was not available until March (if it even exists). It was then I decided to cancel the order and the real fun started. I was told to cancel I had to send the company an email. When my refund never materialised I rung AGAIN and was told this email had never even been opened or read. Finally I was put through to the 'accounts dept' which incidentally is the owner who doesn't get in until 10:30am so this 'department' is not open and is literally the RUDEST man alive. Every time I rung I also had to speak to the most dis-interested girl. This company (companies) is run by actual MORONS who care so little about the fact that you have been out of pocket hundreds of pounds for months because they have been literally laughing their way to the bank earning interest and spending YOUR hard earned money. I have been charged over £20 interest for the sofa I bought on my credit card and so will now have to claim this through section 75 of the Consumer Credit Act - when I quoted this to the owner he said he'd never heard of it, yet delighted in telling me he'd been in this business of swindling people out of money for 6 years. It is absolutely disgusting that I have lost £20 for nothing, I have no sofa, I have paid interest for no reason all because they couldn't be bothered to just email/call me up and say this item was out of stock. I have now got to face the arduous task of claiming for this from my credit card company, and lodging a formal complaint with the financial ombudsman regarding the appallingly fraudulent behaviour of these companies. Please please please don't waste months of your life and throw your money down the drain by going to order from Morale OR first furniture.

we purchased a ottoman style bed from Morale home furnishings its was much cheaper than rival websites and was delivered in within a week at a time and date of my request the actual bed it self is very good quality and very comfortable i couldnt fault the price the delivery or quality from this merchant and would definatly recomend their products and service

I wanted a stunning bed and didn't want to spend a lot. I was dubious about buying online but i bought from Morale and couldn't be happier. They kept me up to date on when the bed came in to stock and delivered a few days later. The driver was nice and delivered on the day they said. I have high expectations and was so glad when they were met, the bed was very reasonably priced and beautiful, lovely fabric and great quality, so pleased!

Bedstead arrived, bed was easily assembled and of good quality

Excellent service at a great price

Ordered my furniture on 12th December and was assured that the delivery date I asked for could be made, After checking with the couriers, Morale said it could be done, so I placed the order. I wanted my furniture on the 20th. First delivery was a part delivery on the 19th, not as requested. After numerous phone calls back and forth was told it would be delivered on the Monday 23rd. It didn't happen, after calling again I was then informed delivery would be made after christmas as it was lost in the warehouse. Not good when you have guests coming for Christmas. Delivery was then attempted again on the 30th, no notification to me so couldn't take delivery as I was at work. When I contacted driver (20 mins from delivery time) was told delivery would be made next day. Waited in again, no delivery, contacted by Panther and told no delivery would be made as goods were taken back to Durham, and driver had misinformed me on the phone. Another rearranged redelivery for the 3rd. Was promised a morning delivery, goods arrived in the afternoon. All in all an appalling experience, and embarrassing when family stayed for christmas and New Year but no where to store clothes. I would buy Bentley furniture again, the product is excellent but the service has put me off buying from Morale, and Panther Couriers ever again. I will find another supplier in the future.

We were kept up to date with our order and furniture arrived when they said it would.

lovely item, well made and sturdy

Bought a Panama oak top small console table. Nice solid piece of furniture. Good product. Good price. Very good delivery. Would have no problem recommending this company. They phoned me to arrange delivery and it was delivered exactly on the chosen time.

As a very nervous internet shopper, and after reading some of the less than flattering reviews, I took what I considered to be a risk and placed the order with everything crossed!
From the initial enquiry through to the delivery, everthing was clear, concise and timely. I was told how the ordering process worked, how long it would take and how and when it would be delivered.
My only concern was when the delivery didn't turn up within the stated 4 hour time slot, as I had arranged delivery to my place of work and rather hoped it would arrive before we closed for the day. Being Friday afternoon though it was perfectly acceptable for it to be delayed.
I am very satisfied with the whole process and cannot think how it could be bettered. I will use this company again without any hesitation.

ordered item,waited for delivery,3 weeks later i phoned company who said item no longer stocked,still waiting for notification of a refund.

Found what we wanted, ordered it, paid for it only to be told that it was no longer available!

said they would deliver between 12-30 to 3-30 at 5-00pm phoned to say here between 6-6-30 phoned again at 6-00 to say they would be here at 8-30pm have been sitting here in work since 5-00pm not impressed with this service

Needed more information so called the company and the call was answered in seconds. A few seconds more I was speaking to a person that was knowledgeable and professional.

Decided to order product on line. The website was clear and clutter free. The site was very easy to navigate with the right information in the right place. This made ordering quick!

Sufficient updates notifying me of the status of my delivery that was delivered as promised and on time. Driver did call as he thought I was someone else and referenced a different product. This was resolved and pleased to say, the driver did not compromise any data protection practices/legislation for the other party and kept referring to the product. I point this out as even where slight errors occur, staff at all stages of the process puts customers first in a professional and respectful way.

Perhaps this company could diversify their markets and add training to so many other companies whose customer care falls short of basic courtesies.

I ordered a fab designer leather bed and it was delivered quickly. Very happy with service. I ordered another bed but it was too big and again it was collected quickly and refunded. Overall I'm very happy with the service given and would definitely recommend. The bed I kept is of a very high quality and looks classy and modern. Very happy

The furniture i ordered was disappointing for price, i thought flat pack would need to be robust , it seems not !!!!!! flimsy is an undrstatment, the solid sides of wardrobes are actually hollow frames. Will not order again anything from that line. Its the first i have done it and wont do again.
The staff were helpful when problem of delivery arose, camnt fault them , the delivery drivers couldnt wait to drop and run, again disappointing, wasnt able to check product before they left or might have returned immediately.

Unfortunately they were unable to actually supply the item ordered as it was no longer manufactured. This was despite advertising it on the website and taking full payment from my credit card. On subsequently being informed of this, I was told it was down to me to cancel my order before a refund could be processed - not sure what would have happened if I hadn't cancelled the order but within 7 days the refund came through. I think this was just an unfortunate incident where the website hadn't been updated as the product should have been removed