Morale Home Furnishings Reviews 

With the fully functional and helpful website I was able to find and order my ideal new bed and mattress. Follow up info form the company was 1st class and my order was dispatched and delivered on time and when it was stated.
Very helpful and friendly staff answered my questions with ease and makes for such a pleasant transaction, I would recommend to anyone, and great prices to boot.
A.Armstrong
Hawick

After discovering the furniture I liked was available much cheaper online through Morale than local suppliers I went ahead & ordered. Then regrettably read reviews which worried me - glad I did it that way round though because lots of the reviews would put you off BUT don't be! I ordered the goods and 5 weeks later have them in perfect condition, delivered by reliable, efficient & friendly company unwrapped in position and ready to use. I enquired a week after ordering when delivery would be (that is my only criticism - an email after ordering to confirm timescales would have been helpful & reassuring) but I received a prompt response telling me the timescale & advising that in 10 days the delivery company would contact me, which they did. They kept me updated on my order along the way and everything that was promised happened! Would definitely recommend and use again.

And a rapid dispatch of items we'd been quoted a standard 4-6 weeks delivery time (they arrived in two). We will be using them again!

Was a little concerned about ordering from a company I did not know but there is nothing to complain about. product good value for the money it was bought for a spare room it came 6 days after ordering and was put together quiet easy.

I ordered my pillow 2 weeks ago. I have had no communication from the company or have had my pillow.

it was a very good service

Why take my money if you don't have the bed frame. Why not ring and tell me rather than leave it to me to find this out after delivery was overdue.

Displayed the wrong price and size of item and only noticed after delivering it 2 months after I paid and complained. Rude to me on phone and put it down on me. Can't think of a worse company.

Ordered my recliner chair sat back to await its arrival two&a half weeks later and after sending a email to ask when my my chair would be dispatched after having to collect it from the couriers the box looked like it had been played football with upon opening it to put it together i found no assembly pack and no base for the footstall so had the chair sent back one week later after another email to find out if the chair had been received by there warehouse I was then informed that my refund was being delt whith br there refunds department one week has already gone by and I am still waiting

Searched net for antique brass headboard. Found it at MHFs for almost half the price. It arrived within 48 hours and I am very happy with it. Will check out MHFs website again when I need similar goods.

After shopping around for ages I finally found the furniture I liked ,but it was out of my price range,,but having seen it I didn;t want anything else.My friend suggested I go online and see if I could find the same furniture cheaper,

And Lo and behold I did find it, and it was much cheaper and exactly the same product
so I am delighted and look forward to taking delivery,as soon as my decorating is finished.

The staff were very polite and efficient , and I would definitely recommend this company

My card didn't go trough on the website so I almost immediately got a callback and everything was sorted. Great choice of beds. Delivered on time, easy to put up.

This is my first experience ordering from Morale, and I was very pleased with the service and goods received. The goods were extremely well packed for delivery and they arrived in perfect condition.
The delivery driver even offered to unpack the item and assemble for me, which I did not expect.
Altogether I was very satisfied with Morales' service, I will use them again.

I placed an order for a nest of tables and it has been a nightmare from start to finish.
Payment did not go through their merchant, I phoned my bank and they told me it had been processed 4 times. I spoke to a guy named Tom at Morale and he told me it was because of my address. Eventually payment was made via the phone on the 4th April 2013.
The tables finally arrived on the 3rd May, unfortunately I was not at home and my partner signed for them. The packaging was very poor and on opening, all 3 tables fell apart and the largest was scratched, therefore received not fit for purpose. I contacted Morale on the 4th May to arrange for them to be returned. To my horror they told me they were going to deduct £30.00 from my refund because I did not sign for them as damaged. I disputed this and sent an email to the Managing Director on the 24th May which he did not respond to. Instead I received an unsigned email from some-one at Morale stating they would reduce the amount to £20.00 and the rest of the refund for £271.00 would be back into my account within the week.
That did not happen, I rang Morale and spoke to Tom who I believe to be one of the Managers. He was very helpful and stated that he was processing my refund as we spoke for the full amount of £291.00. He said to me, "that for the sake of £20.00 it was not worth losing their reputation". The refund was back in my account on the 21st June 2013 and I thought that was the end of the matter. I have just checked my bank account now and on the 1st July Morale have taken £20.00 from my account which I did not authorise. I will be disputing this illegal transaction with my bank and will never order from them again.
Thursday 22nd August, NAME & SHAME
I did dispute the £20.00 and my bank refunded me. Yesterday I had a letter from my bank enclosing selected emails between Morale and myself. They have made it look as if they are in the right and I will have to pay for return postage. In hindsight I should have not taken Tom's word for it and should have got in it writing. I use the internet for most of my ordering and have never had to pay to return damaged goods. Be very careful if you use this company, I will never use them again!!!

Good choice, de.ivered on time and value for money, called when goods were due for delivery, reall s,art guys delivered and took care when unpacking, no rush. Brilliant would use them again

WE ORDERED DINING TABLE AND CHAIRS AND THE DATE KEPT BEING PUT BACK AND BACK,WE HAD TO CONTACT THEM AT ALL TIMES AS THEY NEVER KEPT US INFORMED OF PROGRESS,IN THE END AFTER A MONTH OF WAITING WE ASKED FOR A REFUND,THIS WAS THE QUICKEST TRANSACTION THEY DONE!

when we opened one of the boxes the assembly parts were scattered all over the box and parts were missing we contacted your customer services department on the telephone and were assured these would be sent in the post, this failed to happen , in view of this i would not recommend your company to anyone as we are still unable to assemble one of our stools.

I ordered a recliner and footstool that arrived 2 days later. There was a problem with the fixings but that was with the manufacturer which Morales sorted out for me immediately. Thank you for such an efficient service.

great product the company is very easy to deal with very smooth transaction from start to finnish.

I ordered a cheval mirror over two weeks ago - I have sent several reminders asking about when delivery may be expected; no reply as yet. Needless to say, payment was taken very promptly from my credit card. I will not be using these people again.