Simon was great at changing our bathroom around felt like someone who had work for us before Friendly, tidy a great tradesman would welcome him back anytime
Company replied
Location
Switch locationPartnership House, 6 Hales Road, Wortley, Leeds, LS12 4PL West Yorkshire, GB
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See what reviewers are saying
From the initial showroom and home visits through to installation and sign off, we cannot praise this company highly enough. At every point of contact, staff provided a level of service, professionali... See more
Company replied
Did not start on advised date but once Graham got going he was a pleasure to have around. He encountered some unexpected problems but quickly found solutions. Unfortunately, the floor layers’ work h... See more
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We had an outside fitter named Sam who was excellent describing what a when he was doing fittings. Electrician polite and courteous whilst working. Looked after from start to finish. Keep up the exce... See more
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Company details
Written by the company
We understand the struggles later life or life with a disability can bring. With our easy access bathrooms you can live independently without compromising on style. Listening carefully to what our customers want and need, we create a safe space to bathe for you or your loved ones.
9 Reasons To Choose Us.
Written by the company
- More Than 50 Years' Experience.
- We’ve spent decades delighting customers delivering more than 800 home improvement projects each year.
- Full Design, Supply & Installation Service.
- Our fully managed service removes the stress of co-ordinating different trades’ people to get your home improvement project finished on time and on budget
- Complete Peace Of Mind.
- You’ll have a lead fitter who will carry out all aspects of your home improvement. And they’ll keep you in the loop every step of the way.
- 1,000's Of Happy Customers.
- We’re rated 5 stars on independent review site TrustPilot. And our showroom is home to hundreds of thank you cards, testimonials and letters of appreciation.
- Reputable, Reliable, Accredited.
- We are accredited by all the major trade associations including the Federation of Master Builders and NICEIC. We are also government endorsed by Trust Mark and a Which? Trusted Trader.
- Expert Workforce
- With a team of senior designers, experienced surveyors, and multi-skilled fitters we can deliver consistent quality and give you a great service.
- Open, Honest & Transparent.
- There are no hidden costs with us. We have detailed payment structures which are agreed at point of order, and we won’t raise your final invoice until practical completion of your job.
- 100% Guarantee.
- We’re so confident everything will be perfect we offer a 3-year insurance backed installation guarantee, which is further support by manufacturer warranties.
- Conscientious, Courteous & Tidy.
- We want your home improvement project to be as stress-free as possible. Our fitters will tidy up at the end of every day and dispose of all rubbish.
Contact info
Partnership House, 6 Hales Road, Wortley, Leeds, LS12 4PL, West Yorkshire, United Kingdom
- 0113 201 5030
4.8
Excellent
50 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Bathroom refit
Simon was great at changing our bathroom around felt like someone who had work for us before
Friendly, tidy a great tradesman would welcome him back anytime
May 27, 2026
Unprompted review
Reply from More Ability - Leeds Showroom
Dear Sean, thank you so much for your lovely review. We’re delighted to hear how pleased you were with Simon and the service he provided. It’s great to know he made you feel comfortable and confident throughout the work, and that his friendly approach, tidiness, and craftsmanship stood out. We’ll be sure to pass your kind comments on to him — he’ll really appreciate them. Thank you again for choosing Passmore Group, and we’d be more than happy to welcome you back in the future.
Conversion of bathroom to wet room
From the initial showroom and home visits through to installation and sign off, we cannot praise this company highly enough. At every point of contact, staff provided a level of service, professionalism and care in the job that rarely exists in current times. All within a limited budget and timeframe and with exceptional communication. Well done guys!
April 8, 2026
Reply from More Ability - Leeds Showroom
Dear Karen & Dawn, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new bathroom. Working in a conscientious and courteous manner our multi-skilled fitters treat all our customers homes with dignity and respect. Garry, Martin, Joe and the team will be truly delighted with your feedback and review. Thank you ever so much again.
Outstanding from start to finish
From start to finish, our service was second to none. Professional, skilled, patient and friendly. Everyone we dealt with sought to ensure everything went smoothly and any issues were quickly dealt with, and the bathroom is beautiful and fully accessible , as promised.
Nigel, Joe and Mark - thank you for the great job you do
February 27, 2026
Reply from More Ability - Leeds Showroom
Dear Fran, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your mums accessible bathroom. Working in a conscientious and courteous manner our multi-skilled fitters treat all our customers homes with dignity and respect. Mark, Joe and Nigel will be truly delighted with your feedback and review. Thank you ever so much again.
We had an outside fitter named Sam who…
We had an outside fitter named Sam who was excellent describing what a when he was doing fittings. Electrician polite and courteous whilst working. Looked after from start to finish. Keep up the excellent service.
Mr Yates and Mrs Holt
February 19, 2026
Reply from More Ability - Leeds Showroom
Dear David & Lynne, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new bathroom. Working in a conscientious and courteous manner our multi-skilled fitters treat all our customers homes with dignity and respect. Julie, Joe & Sam will be truly delighted with your feedback and review. Thank you ever so much again.
Above and Beyond
I honestly don’t even know where to begin. We had our bathroom put in last week, and the care from start to finish was phenomenal.
To start with, when it came to planning the bathroom, Nigel went above and beyond to get us the bathroom we hoped for. I’m paralysed from the chest down, so we required a wet room, but at 27 years old I wanted something modern, that didn’t look like it belonged in a hospital.
Nigel made sure that wouldn’t be the case, and spent hours advising us on which colours worked well together and which products were suitable. He’s an absolute gentleman and I’m so thankful he was the man we dealt with.
Then when it came to fitting the bathroom, Chris was brilliant. He clearly takes such pride in his work, an absolute perfectionist, but he still managed to complete it quicker than we’d expected. He was another man who really went above and beyond for us, saying himself that he wanted to make sure it was spot on before leaving.
His tiling is absolutely perfect, to the millimetre. He advised us thoroughly on how to care for the bathroom and keep it looking brand new for as long as possible. Not only that, but we wanted to put in a big cabinet and some other wall fittings to make life easier for us, and not only did he say he would do it, he came back on his day off to do it, as some of the products arrived later than expected. Another wonderful person who was not only very skilled, but has a big heart and takes such pride in what he does.
I didn’t meet the man who did the wet room flooring, as I was out at the time, but I wanted to mention that it is so perfect it almost looks painted on!
Start to finish, everybody has been amazing, and I can finally shower without the dangers I used to have. Nigel and Chris in particular have stood out to me, as both were lovely, personable men, but also clearly very skilled professionals.
Brilliant company, I would recommend to anyone.
January 27, 2026
Unprompted review
Reply from More Ability - Leeds Showroom
Dear Megan, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new shower area. Offering a fully project managed service our expert workforce of experienced surveyors and multi-skilled fitters ensures we deliver consistent quality while providing our customers with a first class renovation experience. Nigel and Chris will be be absolutely thrilled with your feedback and review. Thank you ever so much again.
Delightful experience with a highly…
Delightful experience with a highly professional company.Fitting equipment was in first division but his tidy up suspect.Would undoubtedly deal with this company again
December 8, 2025
Unprompted review
Reply from More Ability - Leeds Showroom
Dear Mike, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new bathroom. Working in a conscientious and courteous manner our multi-skilled fitters treat all our customers homes with dignity and respect. The team will be truly delighted with your feedback and review. Thank you ever so much again.
Quality service from start to finish
Quality service from start to finish. The surveyor provided excellent advice for changing our bathroom to an accessible one. Knowledgeable on products which would making bathing easier. Showroom provided additional ideas and samples of wares. Installation on time and where small issues arose that weren’t apparent at survey all resolved very quickly. Plumber absolutely excellent couldn’t fault his workmanship. Bathing experience much improved. Decision to go with this company couldn’t be faulted. Thank you in particular to Nigel and Dan.
January 8, 2026
Reply from More Ability - Leeds Showroom
Dear Pamela, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of you bathroom. Working in a conscientious, courteous and tidy manner, all our projects are assigned a lead fitter who will carry out all aspects of work while keeping you in the loop every step of the way. Nigel dan and the team will be absolutely delighted with your feedback and review - thank you ever so much again!
I'm so grateful to this company for the…
I'm so grateful to this company for the professional and helpful way they handled everything.
The installation was good and I cannot praise the plumber, John Coates, highly enough. He was caring, considerate, always on time and did a beautiful job. It's made a big difference to my life.
August 11, 2025
Unprompted review
Reply from More Ability - Leeds Showroom
Dear Sarah, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion. Working in a conscientious, courteous and tidy manner, all our projects are assigned a lead fitter who will carry out all aspects of work while keeping you in the loop every step of the way. John will be absolutely delighted with your feedback and review - thank you ever so much again!
From en-suite shower room to a lovely wet room
We were looking to turn our en-suite shower room into a wet room to make things easier for my husband who has Parkinson's Disease.
We both wanted to avoid the wet room looking like a hospital/care home facility.
On our first visit to Passmore's Leeds Showroom we were introduced to Garry who showed us around and arranged a date to visit our bungalow to discuss, measure up and advise with suggestions on how to get the best safety aids we required whilst also achieving the desired look -and importantly, working within our budget. Following a survey and more consultations within our home, a date was set for work to commence. The transformation was completed within 3 days and the team of two worked well, keeping any disruption to a minimum as well as limiting the inevitable dust/dirt - and this we really appreciated.
We were kept informed with paperwork outlining the job from the word go right up to the work finishing.
We are very happy with our new wet room - it's a much safer facility for my husband to use and it looks so good too.
Thank you to all the team at Passmore, especially Garry, Jo, Dean and Ryan.
I highly recommend this company.
August 27, 2025
Reply from More Ability - Leeds Showroom
Dear Vivian & Tom, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new wet room. Garry, Joe, Ryan and Dean will be delighted with your comments with regards to the finished installation and how this was delivered. Thank you ever so much again for your review.
Amazing job
The young man, Elliot was on time. Very tidy, accurate in his work and did an amazing job.
July 17, 2025
Unprompted review
Reply from More Ability - Leeds Showroom
Dear Beverley, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new level access shower. Offering complete peace of mind all our projects are assigned a lead fitter, who not only carry out all aspect of work but working in a conscientious, courteous and tidy manner, they'll keep you in the look every step of the way, ensuring all rubbish is disposed of upon project completion. Eliott will be absolutely delighted with your feedback and review. Thank you ever so much again.
Zibby cleaned up every put protective…
Zibby cleaned up every put protective covering over carpets i am cery satisfied with end result for my wet room
July 23, 2025
Reply from More Ability - Leeds Showroom
Dear Babara, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new shower area. Working in a conscientious and courteous manner our multi-skilled fitters treat all our customers homes with dignity and respect. Zbigniew is a fantastic member of the fitting team and will be delighted with your feedback and review. Thank you ever so much again.
Gaz did a great job
Gaz did a great job, very professional, and friendly. I would definitely recommend him to anyone thank you so much x
June 25, 2025
Unprompted review
Reply from More Ability - Leeds Showroom
Dear Pamela, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new level access shower. Offering complete peace of mind all our projects are assigned a lead fitter, who not only carry out all aspect of work but working in a conscientious, courteous and tidy manner, they'll keep you in the look every step of the way, ensuring all rubbish is disposed of upon project completion. Garry will be absolutely delighted with your feedback and review. Thank you ever so much again.
Everything bout experience from start…
Everything bout experience from start to finish was excellent. Vitalia worked brilliant he was clean tidy couldn't ask for better worker .april
May 10, 2025
Unprompted review
Reply from More Ability - Leeds Showroom
Dear Mr Garry, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your level access shower. Working in conscientious, courteous and tidy manner, our multi-skilled fitters work to ensure complete peace of mind comes as standard, keeping you in the loop every step of the day while cleaning up at the end of each day and treating our customers homes with the upmost respect. Vitalia will be thrilled with your feedback and review. Thank you ever so much again.
What a lovely gentleman came too do ate…
What a lovely gentleman came too do ate wet room .. everything was done perfectly
March 17, 2025
Unprompted review
Reply from More Ability - Leeds Showroom
Dear Rosemarie, thank you ever so much for taking the time to review our company and level of service. With nearly 60 years worth of experience we've spent decades delighting customers with our conscientious and courteous full service ability experience. Offering complete peace of mind we'll take care of everything. The team will be thrilled with your feedback. Thank you ever so much!
Great service and the bloke was very…
Great service and the bloke was very efficient and helpful.
February 17, 2025
Unprompted review
Reply from More Ability - Leeds Showroom
Dear Marguerite, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new level access shower. Offering complete peace of mind all our projects are assigned a lead fitter, who not only carry out all aspect of work but working in a conscientious, courteous and tidy manner, they'll keep you in the look every step of the way, ensuring all rubbish is disposed of upon project completion. Matthew will be absolutely delighted with your feedback and review. Thank you ever so much again.
Quality finish
Had a new wet room fitted by this company the fitter a gentleman named Gary did my bathroom and I'm highly delighted with the finish must say he worked hard and was very clean and tidy would definitely recommend.
January 17, 2025
Unprompted review
Reply from More Ability - Leeds Showroom
Dear Susan, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of you wet room. Working in a conscientious, courteous and tidy manner, all our projects are assigned a lead fitter who will carry out all aspects of work while keeping you in the loop every step of the way. Gary will be absolutely delighted with your feedback and review - thank you ever so much again!
Refurbished bathroom
I am so pleased with my new bathroom this exceeded my expectations. From start to finish I cannot praise Angela the Designer, Joe the Surveyor and Dean the fitter who has done a fantastic job his workmanship superb. Would definitely recommend Passmores.
November 27, 2024
Unprompted review
Reply from More Ability - Leeds Showroom
Dear Pamela, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new shower area. Dean is a fantastic member of our multi-skilled fitting team, courteous, polite, conscientious and caring. Angela, Joe and the team are absolutely delighted with your feedback. Thank you ever so much again
Great job done to convert bathroom to a…
Great job done to convert bathroom to a wet room in just 5 days. Very happy with the results, couldn't have asked for more.
November 4, 2024
Unprompted review
Reply from More Ability - Leeds Showroom
Dear Jane, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion. Working in a conscientious, courteous and tidy manner, all our projects are assigned a lead fitter who will carry out all aspects of work while keeping you in the loop every step of the way. Daniel will be absolutely delighted with your feedback and review - thank you ever so much again!
Accessible shower adaption
My sister had been awarded a grant adaptations from the council to fit an accessible shower.
Jordan from Passmoor came out to measure up and survey the bathroom.
Jordan showed us the samples for the flooring and wall boards so we could choose the colour scheme.
Jordan was helpful and understanding of my sisters needs.
The friendly and efficient office staff at Passmoor kept in touch each step of the way.
Glen was the person fitting the accessible shower, he was great at keeping my sister informed about the works, each day he would clean up and make sure she had access to the toilet at anytime during the day. He was understanding of the customers needs.
Glen was working constantly, he cleaned up and removed all the waste from the old bathroom.
Glen checked where the grab rails were to be and shower seat height, along with showing my sister how everything worked.
An electrician on one day fitted the shower electrics a new fan and new fittings for the light pull cord, shower pull cord and fan pull cord.
The flooring person came on another day working with Glen.
But other than that Glen worked alone doing the hard graft of this job.
Everyone we dealt with was very efficient and friendly and nothing was too much trouble.
A good experience overall the work took 8 days to complete.
Very happy with the result and service.
October 14, 2024
Unprompted review
Reply from More Ability - Leeds Showroom
Dear Wendy, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new wet room. Offering a fully project managed service our expert workforce of experienced surveyors and multi-skilled fitters ensures we deliver consistent quality while providing our customers with a first class renovation experience. Jordan and Dean will be be absolutely thrilled with your feedback and review. Thank you ever so much again.
The fitter ,Louis was such a hard…
The fitter ,Louis was such a hard working, pleasant man. Nothing seemed to be out of his capabilties even if a blip appeared he was on it. Excellent job, everyone who has seen it has been so impressed.
October 18, 2024
Reply from More Ability - Leeds Showroom
Dear Rita Metcalfe, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your Level access shower. Working in a conscientious, courteous and tidy manner to deliver a project ensuring complete peace of mind you’ll have a lead fitter who will carry out all aspects of work while keeping you in the loop every step of the way. Thank you ever so much for the five star review, Louis Maven will be absolutely thrilled.
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