Morganandmadison Reviews 91

TrustScore 3 out of 5

2.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 91 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the product's appearance, finding the boots beautiful and stylish. They also frequently mention the comfort and good fit, with some even purchasing multiple pairs. Reviewers often highlight the reasonable price and good quality for the cost, and some are satisfied with the variety of products. However, some people were dissatisfied with the return policy, noting that returns often need to be shipped to China at the customer's expense, which can be costly. There are also concerns about product descriptions, with some customers receiving items that differ from the advertised details. Additionally, some reviewers experienced long delivery times and issues with the quality of the received items, describing them as cheaply made or not as expected.

What people talk about most

Product

Consumers find product quality to be ambiguous. Many reviewers express significant disappointment, citing... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers express significant disappointment, citing... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers express significant frustration with the... See more

Return policy

Customers had negative experiences with return policy. Many reviewers report significant frustration with the... See more

Price

Clients share ambiguous opinions on price. While some reviewers found the price super reasonable, with boots... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My order took three weeks to receive …I like instant gratification… but they finally arrived… I love my boots… I guess great things come to those of us who wait!I ordered another pair!😝

Rated 4 out of 5 stars

The Morgan boots I ordereda are beautiful but have a little more of an olive green tone than I thought they would. They also had a weird smell but I put them outside in a chair and by the next morning... See more

Rated 4 out of 5 stars

I gave a 4 star rating because of the length of time for shipping without any tracking. Took about 4 weeks to receive. The boots were actually very nice though

Rated 4 out of 5 stars

The boots are advertised Orthopedic but there is nothing in the footbed to indicate they are. There is nothing arch support, no padding for the foot or heel, just a flat design. So while the boot is... See more



Contact info

2.8

Average

TrustScore 3 out of 5

91 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

DON'T ORDER ANYTHING FROM THIS COMPANY

I ordered the orthopedic boots and there's nothing orthopedic about them. Not any kind of cushion inside. When try to return they just want to give you a 50% store credit and if you insist on returning for refund they give you a Netherlands address knowing darn well that it cost more to ship it back.

December 4, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible company

Horrible company . The clothes and boots are poorly made and won't last a month. I am trying to return them in original packaging and completely unused and I am getting the run around. I wish I would have read these reviews before I bought them. Buyer beware!!

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

Return and accommodations

Although the boots are too narrow and I need to return them, the company is trying to remedy the situation without me having to spend money returning the product.

December 3, 2025
Unprompted review
Rated 1 out of 5 stars

I don’t usually leave reviews but this…

I don’t usually leave reviews but this company got me for over $100.00 dollars when I tried to reach out nothing
Then finally said they would give me 50% of another order! I hope to shout!!! They are horrible I cannot believe I fell for this. Never buy anything from them
I promise you will be disappointed I did not even want to leave a star but you have to.

November 3, 2025
Unprompted review
Rated 1 out of 5 stars

Morgan and Madison SCAM

I saw an ad for Morgan and Madison Orthopaedic boots on FB and purchased a pair. They offered 100% satisfaction guarantee or money back. They took almost a month to arrive and the quality was sub par at best. They were NO WAY orthopedic and were some of the worst quality shoes I have ever seen. I attempted to get info on a return and instead got the run around. Finally after hammering them for 2 weeks they sent a return address in the Netherlands and said I would have to pay to return them and after inspection they would decide on whether to refund my money!! Total SCAMMERs and they need to be prevented from continuing to steal hardworking peoples money

October 31, 2025
Unprompted review
Rated 4 out of 5 stars

I love my blue and ivory boots

I love my blue and ivory boots. They fit nice on my feet! I ordered a brown pair and they turned out to be orange! I’d love to turn those back in and get a 38 black of the same style of boots! How do I do this? Thank you for taking care of me so well; I really appreciate it❣️ Please let me know at your earliest convenience! 😃

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

I wear a size 12 1/2 to 13 in women’s…

I wear a size 12 1/2 to 13 in women’s shoes so it’s very difficult to find stylist shoes that fit me comfortably. When I saw Morgan and Madison‘s knee-high boots came in a 12 1/2, I thought I would give it a try as the price was the reasonable. It took a bit of time for them to get to me (two weeks), but the company updated me as to the tracking and sent me another coupon to make up for the delay. When the boots arrived, they were as BEAUTIFUL as I had hoped when I took them out of the package, but they had a very strong smell to them. I tucked a couple of dryer sheets in each boot and let them off gas in another room and they were perfectly fine within a couple of hours. What I couldn’t believe was that when I put them on just they were so COMFORTABLE! There’s no need to break them in. They are comfy, cushiony, and every bit the size 12 1/2 that I ordered! I am so pleased with my boots. I turned right around and ordered another pair! I just received them and they fit exactly the same as the first pair and are just as beautiful. I highly recommend these boots! I will definitely be ordering from Morgan and Madison again!

November 12, 2025
Unprompted review
Rated 1 out of 5 stars

Don’t ever buy anything from them

Don’t ever buy anything from them, they do false advertisement. I ordered a pair of boots, thinking they were real leather and suede , that is what they offer and their advertisement. I receive a cheap material in plastic boots.. I tried to request a refund like they offer at 30 days guarantee refund, and they keep giving you the round and around asking for pictures then finally send you an address out of the country.,wish you will cost more than the boots to send them back. This is ridiculous…… please please don’t order anything from them!!

November 22, 2025
Unprompted review
Rated 5 out of 5 stars

I love these boots

I love these boots! So soft and luxurious and stylish. I will be walking around Paris in them so I really appreciate the comfort.

November 19, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look