Morris Living Reviews 

2,099
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is very helpful and friendly, providing wonderful assistance from the moment they visit the showroom to try out the furniture. People also deeply appreciate the prompt and efficient delivery service, noting that items arrive quickly, are packaged securely, and bring great comfort to their homes. Though some reviewers were not happy with the materials, mentioning unexpected wear, peeling surfaces, or issues with the leather quality over time. A few other people also felt that aftercare support could be improved when dealing with post-purchase problems and replacement parts.

What people talk about most

Product

People report positive experiences with product, highlighting excellent quality furniture that is very well... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt and speedy... See more

Quality

Reviewers highlight positive aspects of quality, noting that the furniture is very well made and features... See more

Staff

Clients share positive opinions on staff, consistently praising their helpful, friendly, and professional... See more

Service

Customers had positive experiences with service, consistently praising the efficient support from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very professional company. Extremely helpful with delivery date to suit us and advised every step of the way. The ordering process was extremely easy and although the stool and chair we bought was r... See more

Company replied

Rated 5 out of 5 stars

If you want a comfy swivel recliner chair then Morris living ltd is the place to visit to see and try out their large collection of chairs. Nathan the manager gave great advice and sorted out quick de... See more

Company replied

Rated 5 out of 5 stars

Good communication throughout by Dominic. “Service with a smile”. Minor problem on opening the boxes is being dealt with and again good communication. We are not local so good feedback to the customer... See more

Company replied

Rated 5 out of 5 stars

Best of the bunch for price quality and delivery. Tried 4 outlets before going to Swinton because they were very local. But Morris Living was only 15 minutes away. Great experience, all done with... See more

Company replied


Company details

  1. Furniture Store
  2. Mobility Equipment Supplier

Information provided by various external sources

We are a small business specialising in recliner chairs. We carry dozens of great models in our Nottinghamshire warehouse. We supply swivel recliner chairs for customers who want to lounge in comfort and we also supply the more practical riser recliner chairs used by the elderly.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(2,099)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality meets Comfort

Amazing product . Practical , quality fabric and mechanism, extremely comfortable and very elegant .

August 19, 2025
Morris Living logo

Reply from Morris Living

Thanks for the positive review :)

Rated 3 out of 5 stars

The seat was okay

The seat was okay, but the description of "genuine leather was misleading, it was not genuine leather

August 12, 2025
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Reply from Morris Living

Hi,

Thank you for your feedback. The leather on the Nice swivel recliner is genuine leather on all contact parts of the chair in line with industry standards. If you have a specific issue with your item please contact us on 0800 644 5064 and we will be more than happy to help.

We also offer swatch samples of the leather prior to purchase if you would like one for testing.

Kind regards

Rated 5 out of 5 stars

thank you for your help

thank you for your help. from first contact to delivery excellent service. ordered item monday 1st delivered thursday 4th. Best company i have ever dealt with. wonderful friendly staff and the delivery company.

September 4, 2025
Unprompted review
Morris Living logo

Reply from Morris Living

Thanks for the positive review :)

Rated 5 out of 5 stars

Great selection of furniture to tryout

If you want a comfy swivel recliner chair then Morris living ltd is the place to visit to see and try out their large collection of chairs. Nathan the manager gave great advice and sorted out quick delivery so we got it the next day a real asset to the business. Highly recommended and definitely deserves 5 stars.

August 20, 2025
Morris Living logo

Reply from Morris Living

Thanks for the positive review :)

Rated 5 out of 5 stars

Good communication throughout by…

Good communication throughout by Dominic. “Service with a smile”. Minor problem on opening the boxes is being dealt with and again good communication. We are not local so good feedback to the customer is vital as in any service industry. DPD were good. Assembly instructions straight forward used my own tools tho!😀. Assistance from daughter invaluable. 😂

August 15, 2025
Morris Living logo

Reply from Morris Living

Thanks for the positive review :)

Rated 1 out of 5 stars

Appalling customer service

For a company that says in its marketing literature that it prides itself on "delivering incredible customer service", I beg to differ. My experience has been "incredible", but alas, for all the wrong, (negative) reasons. Having been advised that the item purchased would be delivered to my home and at extra cost, set-up, within a week or so from purchasing, after 3 weeks and numerous phone calls to the consignor and to its appointed courier, Furdeco, I have been unable to establish exactly when I could expect delivery to take place. having been advised previously on 2 seperate occasions by the courier during this time, of scheduled, timed and dated deliveries. As might be expected, I have now chosen to cancel the order and have requested a full refund.

August 29, 2025
Unprompted review
Morris Living logo

Reply from Morris Living

Hi,

Thanks for the review. Yes this was down to confusion at the courier about whether the item was split between two boxes or one box. We did clarify with them on multiple occasions but unfortunately it fell on deaf ears and we understand completely your decision. Mistakes do happen and we apologise for this and have asked our courier to clear up their processes.

Rated 5 out of 5 stars

I was very pleased by the delivery…

I was very pleased by the delivery being so immediate and within the hours designated. The product is also proving very successful as I am able to have more comfortable nights.

August 13, 2025
Morris Living logo

Reply from Morris Living

Thanks for the positive review :)

Rated 5 out of 5 stars

Wonderful service and quality.

Very accommodating in viewing the chair which was essential for my 91 year old mother to try. Very good prices and good quality. Extremely helpful staff and efficient with next day delivery. Brilliant service.

August 1, 2025
Morris Living logo

Reply from Morris Living

Thanks for the positive review :)

Rated 5 out of 5 stars

Happy customer

How quick and informed all though ordering and receiving my goods happy customer

July 30, 2025
Morris Living logo

Reply from Morris Living

Thanks for the positive review :)

Rated 5 out of 5 stars

My chair was delivered promptly and at…

My chair was delivered promptly and at the correct time.
I am very pleased with the chair, it is just as described and is comfortable and clearly well made.
Well done.

July 15, 2025
Morris Living logo

Reply from Morris Living

Thanks for the positive review :)

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