Morris Living Reviews 

2,099
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is very helpful and friendly, providing wonderful assistance from the moment they visit the showroom to try out the furniture. People also deeply appreciate the prompt and efficient delivery service, noting that items arrive quickly, are packaged securely, and bring great comfort to their homes. Though some reviewers were not happy with the materials, mentioning unexpected wear, peeling surfaces, or issues with the leather quality over time. A few other people also felt that aftercare support could be improved when dealing with post-purchase problems and replacement parts.

What people talk about most

Product

People report positive experiences with product, highlighting excellent quality furniture that is very well... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt and speedy... See more

Quality

Reviewers highlight positive aspects of quality, noting that the furniture is very well made and features... See more

Staff

Clients share positive opinions on staff, consistently praising their helpful, friendly, and professional... See more

Service

Customers had positive experiences with service, consistently praising the efficient support from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very professional company. Extremely helpful with delivery date to suit us and advised every step of the way. The ordering process was extremely easy and although the stool and chair we bought was r... See more

Company replied

Rated 5 out of 5 stars

If you want a comfy swivel recliner chair then Morris living ltd is the place to visit to see and try out their large collection of chairs. Nathan the manager gave great advice and sorted out quick de... See more

Company replied

Rated 5 out of 5 stars

Good communication throughout by Dominic. “Service with a smile”. Minor problem on opening the boxes is being dealt with and again good communication. We are not local so good feedback to the customer... See more

Company replied

Rated 5 out of 5 stars

Best of the bunch for price quality and delivery. Tried 4 outlets before going to Swinton because they were very local. But Morris Living was only 15 minutes away. Great experience, all done with... See more

Company replied


Company details

  1. Furniture Store
  2. Mobility Equipment Supplier

Information provided by various external sources

We are a small business specialising in recliner chairs. We carry dozens of great models in our Nottinghamshire warehouse. We supply swivel recliner chairs for customers who want to lounge in comfort and we also supply the more practical riser recliner chairs used by the elderly.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(2,099)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great price for a refurbished chair and…

Great price for a refurbished chair and stool which was in fabulous condition.
Only disappointment was the remote control for the massager was missing but one phone call and one was sent next day so very pleased

July 21, 2025
Morris Living logo

Reply from Morris Living

Thanks for the positive review :)

Rated 5 out of 5 stars

Leather reclining swivel-chairs

Lovely chairs, relatively easy to put together.
My only complaint was that nobody checked one of the boxes to make sure that all of the parts were in there.
It was resolved but took longer due to it being a weekend.
Customer services were all very helpful from start to finish.

July 21, 2025
Morris Living logo

Reply from Morris Living

Thanks for the positive review :)

Rated 5 out of 5 stars

Ordered one day came the next.

Ordered one day came the next.
Two Latte Giza swivel chairs with foot stools. Good quality, good looking and Very comfortable.
Wonderful service and Dominic very helpful.

July 28, 2025
Unprompted review
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Reply from Morris Living

Thanks for the positive review :)

Rated 5 out of 5 stars

Cannot fault Morris Living

Cannot fault Morris Living. The customer service was excellent and delivery via DPD perfect and came as specified. Upon ordering the delivery sequence commences but it was no trouble to put a hold on the process for a few days to get the delivery on a more suitable day. The whole process went through with no hitch

The fireside orthopedic chair is of excellent quality.

July 11, 2025
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Reply from Morris Living

Thanks for the positive review :)

Rated 5 out of 5 stars

Super chair

Trying to find a chair to go with a similar one. Was well happy to find this one, and in the colour I wanted. Arrived really quickly too. Only found it by chance in a magazine advert.

June 30, 2025
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Reply from Morris Living

Thanks for the positive review :)

Rated 5 out of 5 stars

What's not to like!

So easy to purchase from. Good communication, speedy delivery and excellent price

July 10, 2025
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Reply from Morris Living

Thank you for your positive review :)

Rated 3 out of 5 stars

Hit and miss

The chair looks good and is comfortable, but the recline function is jarring and clunky, very noisy and tricky, so I’m assuming it needs better lubrication. But considering it’s less than a month old, it isn’t great really, particularly when it cost £299.

Additionally, I wrote on the delivery notes that the resident of the property is disabled and unable to carry the item into the house - the delivery man knocked and then just dumped the massive box in the middle of the hallway, clearly seeing the man he was delivering to is physically disabled

July 8, 2025
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Reply from Morris Living

Hi,

Thank you for your feedback. We will discuss with the couriers the situation surrounding the delivery to see where they can improve. Please give us a call on 0800 644 5064 if you believe the recline is clunky as we can certainly give some tips to improve this.

Kind regards

Rated 5 out of 5 stars

Fast delivery .

Fast delivery .
Nice chair and footstool, really comfy !
The only thing we found bad was the instruction to assemble it are poor as the letters on the diagram for the screws are not correct. Luckily my husband worked out which screws were needed !
Otherwise good product at a good price !

July 7, 2025
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Reply from Morris Living

Thank you for your positive review :)

Rated 1 out of 5 stars

Bought two leather recliner chairs

Bought two leather recliner chairs. On delivery one arm had a hole in it. They replaced it. Within a year the other one went. Because I was a few days out of warranty I had to pay a hundred pounds for a replacement.
One chair makes terrible noises when sitting in it and now I notice the leather is wearing.
Have reported it but as usual they aren’t much help.

July 21, 2025
Unprompted review
Morris Living logo

Reply from Morris Living

Hi Heather,

I am sorry to see your review. We are happy to reply to your feedback however to explain.

Your warranty ended in December 2024 having ordered the chairs in December 2023. We received contact from you in the January 2025 to which we informed you the manufacturers warranty period had finished. We had previously replaced one arm duly under the warranty in January 2024.

You were offered the opportunity to purchase a replacement part at cost price which you accepted to do.

You posted us a letter which we received in June this year outlying further issues. We responded requesting photos and videos so we could assess the situation which you were unable to provide us to a standard where we could offer a fair assessment.

Although our obligation to help has finished we have tried to be communicative with you and help you find a solution for your chairs however as the warranty has finished any cost to repair will be yours to cover.

While I understand you wish for the items to be repaired for free this cannot happen and leaving a negative review does not change that.

All customers should be clear that reporting any damage or manufacturing defects needs to be at the first sign of an issue and not when the damage has become so great the item is unusable or rendered no longer aesthetically pleasing.

We have in our opinion gone above and beyond to help you given the situation however we understand the solutions presented are not to your liking. We do not believe this warrants a 1 star review as the terms of sale have been completely fulfilled and we are still trying our best to assist so we would invite you to reconsider this review and contact us if you have further questions.

Kind regards
Dominic

Rated 4 out of 5 stars

Nice quality chair for the price and…

Nice quality chair for the price and delivered in good time.
Customers should be told that if may take two people to construct and the instructions were very small.

July 7, 2025
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Reply from Morris Living

Thank you for your positive review :)

Rated 5 out of 5 stars

Very prompt service and delivery and…

Very prompt service and delivery and excellent communication. My husband is terminally ill ill and we needed a riser recliner chair and I can’t fault the service we received.

July 1, 2025
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Reply from Morris Living

Thank you for your positive review :)

Rated 5 out of 5 stars

Delivery in less than 24 hours from…

Delivery in less than 24 hours from ordering fantastic service. The instructions left a lot to be desired as the blister pack With all the Allan screws and bolts in were wrongly numbered in a couple of places but I sorted it out as I went along. But on saying that we are very pleased with the chair.

July 8, 2025
Unprompted review
Morris Living logo

Reply from Morris Living

Thank you for your positive review :)

Rated 5 out of 5 stars

Excellent Value

Very well priced fabric recliner which was described as refurbished but hard to tell from new. Extremely good value and delivery was arranged to suit our house purchase. A little fiddly to assemble but no problem. Very pleased with the chair...

June 9, 2025
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Reply from Morris Living

Thank you for the positive review :)

Rated 5 out of 5 stars

Excellent service

Excellent service , great communication delivery very quick to North of Scotland.
Excellent chair good quality very comfortable. 5 star !

June 17, 2025
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Reply from Morris Living

Thank you for the positive review :)

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