Mortgage Medics Reviews 

1,858
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 135 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, professionalism, and helpful guidance throughout the entire process. Many people highlight the outstanding service, noting that the company makes complex situations feel effortless and stress-free. Reviewers also appreciate the competitive pricing and the team's dedication to securing the best possible deals and interest rates. The prompt and clear communication, with advisors always available to answer questions and provide updates, further enhances the positive experience, leading many to recommend the service.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently highlighting their professionalism,... See more

Service

Users describe positive interactions with service, consistently highlighting the exceptional and professional... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness and knowledge of the... See more

Price

Clients share positive opinions on price, with many reviewers expressing satisfaction with securing the best... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the responsiveness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were not an easy case to deal with given our ages and credit history but Will and Andrea between them worked miracles finding us a decent mortgage provider. We were guided through the entire proces... See more

Company replied

Rated 5 out of 5 stars

We've used Mortgage Medics on two separate occasions and honestly can't recommend them highly enough. Their attention to detail when handling complex mortgage scenarios has been brilliant. They know e... See more

Company replied

Rated 5 out of 5 stars

Gareth is one the best people we’ve had the pleasure of dealing with across any company. As first time buyers he explained everything to us clearly & patiently and always had time for our questions,... See more

Company replied

Rated 5 out of 5 stars

Mortgage Medics and it's representative Will have been fantastic. I used them twice, with the second time allowing me to complete on my property. Moreover they did not charge me additional costs w... See more

Company replied


Company details

  1. Mortgage Broker
  2. Finance Broker
  3. Financial Consultant
  4. Insurance Broker
  5. Life Insurance Agency
  6. Property Investment

Written by the company

Independent, whole of market mortgage & insurance advice with offices in Brighton, Hove & Woking. Passionate about great advice and helping you save time & money,

Free Initial Consultation

Written by the company

We won't charge to help you understand your options
Hoping to get on the property ladder or starting to explore your remortgage options? Talk to us and we'll help you understand what's possible. Then it's up to you whether you want to engage our paid services.

Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

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5.0

All reviews

(1,858)

116 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly and professional mortgage advice

Jon was a brilliant help throughout the process of obtaining a mortgage. Incredibly professional and efficiently reassuring throughout with all his knowledge and expertise. We will definitely be using in the future and recommending to friends.

December 5, 2025
Unprompted review
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Reply from Mortgage Medics

Hi Ed - thanks very much for taking the time to leave a review. I'm delighted to hear you had a brilliant experience with Jon. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Brilliant as always

Brilliant as always. We have always and will always use Mortgage Medics whenever we need a new mortgage.

December 9, 2025
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Reply from Mortgage Medics

Hi Richard - Thank you so much for your kind words and 5 star review! It really means a lot to all of us. We’re delighted to have been able to support you, and we look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

incredibly patient and helpful. I felt they went beyond the call of duty.

The team at Mortgage medics were fantastic. From the beginning to the end, they were calm, helpful and patient. As first time buyers we didnt have a clue, and we really couldnt of done it without them. The assistance they gave us was first rate, and given that the overall cost was so competitive, it showed how much they cared about what they do.

November 25, 2025
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Reply from Mortgage Medics

Hi Carola - thank you for taking the time to leave a review. I'm delighted to hear you had a great experience with us and we were able to help you with your purchase. I hope you're settling in well and make many happy memories in your new home. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Was such an easy process using Mortgage…

Was such an easy process using Mortgage Medics. Will especially giving me the best deal for my first home!

December 1, 2025
Unprompted review
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Reply from Mortgage Medics

Hi Harry - We appreciate your kind words and the 5-star rating. I'm delighted to hear you had a great experience with Will. I hope you're settling in well and we look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Mortgage made easy

Gareth is one the best people we’ve had the pleasure of dealing with across any company. As first time buyers he explained everything to us clearly & patiently and always had time for our questions, and we felt hugely reassured going through the process with his calm expertise. The whole process was seamless across what was a stressful period and a huge thank you to both Gareth & Toby who were brilliant from start to finish.

Wouldn’t hesitate to recommend Mortgage Medics to anyone reading this!

November 13, 2025
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Reply from Mortgage Medics

Hi William - Thank you for taking the time to leave such a generous and thoughtful review. I'm delighted to hear you had a great experience with Gareth & Toby. I hope you're settling in to your new home well and we look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Very good mortgage advice

A great team of experienced advisors, Gemma is very good!

November 12, 2025
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Reply from Mortgage Medics

Hi Grant - thanks for your kind words and the 5-star rating. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Excellent service

Gemma has just supported us with re mortgaging. The process has been really smooth and I would definitely recommend her service.

November 12, 2025
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Reply from Mortgage Medics

Hi Carina - thanks so much for your wonderful review. I'm so pleased to hear you had a great experience with Gemma - your feedback means a lot to us. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Great team

Great team, very dedicated, loyal people and very supportive, recommend to everyone who is looking to purchase a home!

November 15, 2025
Unprompted review
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Reply from Mortgage Medics

Hi Roxana - thank you for your kind words and the 5-star rating. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Ella has been absolutely incredible…

Ella has been absolutely incredible from start to finish! I was a bit nervous at first, as my previous consultant had left, but I shouldn’t have worried for a second. From our very first chat, Ella completely put me at ease.

When I first got in touch, our house wasn’t even on the market yet and I’d already fallen in love with another place. Ella didn’t just reassure me, she jumped straight in, explored every angle, and came back with loads of different options for us to choose from.

She’s been so organised, knowledgeable, and proactive throughout, always one step ahead and genuinely invested in helping us find the best solution. Ella made what could’ve been a really stressful process feel smooth and easy. I couldn’t recommend her (and Mortgage Medics) more highly!

November 11, 2025
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Reply from Mortgage Medics

Hi Manon - thanks very much for your kind words and the 5-star rating. I'm delighted to hear you had a great experience with with Ella, and we appreciate your repeat custom. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

friendly prompt and knowledgeable

friendly prompt and knowledgeable

October 30, 2025
Unprompted review
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Reply from Mortgage Medics

Hi Daren - thank you for your kind words and the 5-star rating. I hope you're settling in well to your new home and we look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Very pleased with the service

Very pleased with the service! Thanks Ella and Andrea for all your help!🥂

November 6, 2025
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Reply from Mortgage Medics

Thank you Crosby! We appreciate your kind words and the 5-star rating. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Can't say enough about the service we…

Can't say enough about the service we have received. Many thanks to Ella & Andrea who have made things so easy for my Wife and I.

Anyone looking for a mortgage broker needs to make Mortgage Medics their first choice.

Thank you Mortgage Medics!

November 5, 2025
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Reply from Mortgage Medics

Hi Kevin - thanks very much for your thoughtful and generous review. I'm delighted to hear you had a great experience with Ella & Andrea and we were able to support you with your recent remortgage. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Gemma at Mortgage Medics was the bright light that guided me when I’d almost given up.

Gemma at Mortgage Medics was the bright light that guided me when I’d almost given up.
After being declined three times, I felt completely defeated — but then I met Gemma. From the very first conversation, she gave me hope again. Her knowledge is incredible — she explained everything in a way that made sense, guided me through every step, and taught me so much along the way.

She was always there when I had questions, always communicating with such patience and care. Thanks to her, I finally got my mortgage, something I honestly thought was impossible.
Gemma, you’ve changed my life — I’ll forever be grateful for your kindness, expertise, and determination.

October 6, 2025
Unprompted review
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Reply from Mortgage Medics

Hi Seda - thank you so much for your thoughtful and generous review. I'm delighted to hear you had a great experience with Gemma and we were able to help you with your home purchase. I hope you're settling in well and make many happy memories in your new home. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Sam is the best in the business and…

Sam is the best in the business and have used him for years. Can’t fault the advice as always.

January 17, 2025
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Reply from Mortgage Medics

Thanks Tom - very kind of you. Looking forward to working with you again soon.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Smoothest mortgage process ever

Gemma was a great advisor who went through several mortgage options with us and the pros and cons of each. She also helped us with life insurance. Very efficient and our whole mortgage process was extremely smooth.

October 8, 2025
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Reply from Mortgage Medics

Hi Aaran & Puja - thank you for your kind words and the 5-star rating. I'm delighted to hear you had a great experience with Gemma and we look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

I've used Mortgage Medics for years…

I've used Mortgage Medics for years now, they're very knowledgeable of the market and always offer the best solutions to my needs. I recommend them to everyone I know when someone asks.

October 3, 2025
Unprompted review
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Reply from Mortgage Medics

Hi Jon - thanks for your kind words and the 5-star rating. We appreciate your regular custom and look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Friendly and informative

Really happy with the service throughout my time working with Mortgage Medics. Undray and Lucy were really friendly and walked me through the whole process of buying my first property with advice and options to consider. They also managed to secure several rate reductions whilst I was still in the process of securing my property. I feel confident that the decisions I have made are right for me and will definitely be coming back to them when the time comes to look at my mortgage needs again.

October 13, 2025
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Reply from Mortgage Medics

Hi Rob - thank you for taking the time to write such a generous and thoughtful review. I'm delighted to hear you had a great experience with Undray & Lucy, and that we were able to help you with your first home purchase. I hope you're settling in well and we look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Excellent communication

Excellent communication, efficiency and professionalism .

September 11, 2025
Unprompted review
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Reply from Mortgage Medics

Hi Mihaela - thank you for your kind words and the 5-star rating. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Top service at Mortgage Medics

Great service from Sam for this complicated remortgage package. I’ll definitively use Mortgage Medics again.

October 7, 2025
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Reply from Mortgage Medics

Hi Chris - it was a pleasure working with you. Thank you for your kind words and the 5-star rating. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Dream company

Sam and his team made our remortgage so easy and stress free. Such a pleasure to deal with.

October 7, 2025
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Reply from Mortgage Medics

Hi Sean - thanks for taking the time to leave a review. It was a pleasure working with you too and I look forward our next mortgage adventure together!

- Sam Murphy, Managing Director

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